National Lamps and Components Reviews

Name: National Lamps and Components
Rating: 4.57

4.6 Rating 2,311 Reviews

89 %

of reviewers recommend National Lamps and Components

Company Reviews

Questions

Metrics

4.6

Based on 2,311 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01279 459632

Email:

sales@nationallampsandcomponents.co.uk

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National Lamps and Components 5 star review on 17th June 2022

Daniel Woda

National Lamps and Components 5 star review on 24th December 2020

Michael Brooks

National Lamps and Components 5 star review on 13th December 2019

Rebecca King

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“delivered quickly and efficiently. However, was disapointed and surprised to find that there was no bulb with the lamp. This was not explained in original blurb.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your message This was not put in the description as with all LED fittings the LEDs are built into the fitting Hope this clarifies the situation

Posted 2 years ago

“Great service however i was expecting a WHITE light to match not off white”

Helpful Report

Posted 2 years ago

“Service generally, and delivery excellent. However lamp life-time is woefully short of what is advertised!”

Helpful Report

Posted 2 years ago

Hi Clive Many thanks for your email Sorry to hear that you have had problems with your lamps We will arrange to send out some free of charge replacements for you Sorry for any inconvenience that this may cause

Posted 2 years ago

“I ordered what was described as a direct replacement down light for my existing light. When it arrived it turned out to be an upgraded lamp with different connectors. As there were no wiring instructions supplied this resulted in me having to get the services of an electrician adding cost to my purchase. The delivery and product are good. Fitting instructions would be helpful”

Helpful Report

Posted 2 years ago

“When I placed my order I believed the items were available, however I had to wait over a month to receive my purchase as there wasn't any stock of the item I was purchasing.”

Helpful Report

Posted 3 years ago

“National Lamps and Components ordering process is very easy to use. After 10 days i contact the company to check where my bulbs were only then to find out that they'd been discontinued - I should have been contacted before this. Once I'd selceted a replacement, the bulbs arrived in good time. One slip caused a downgrade in rating - you never know what problems your customers ared having so early communication is important.”

Helpful Report

Posted 3 years ago

“whell the sockets arrived today 23th of nov”

Helpful Report

Posted 3 years ago

Good Morning Many thanks for your email We are really sorry to hear that you have only just received your order It was sent out via Royal Mail and unfortunately their deliveries are taking a lot longer than usual especially at this time of year

Posted 3 years ago

“I was very pleased with the speed of delivery and the item itself. However I hope you don't think I'm being churlish but I was disappointed with the amount of packaging that was used and I'd have thought with a bit more consideration it could have been substantially reduced, by perhaps half, and been equally safe to send through the post? Kind regards Alan Jones”

Helpful Report

Posted 3 years ago

“I'm happy with the product but unfortunately the address label on the packaging differed from the actual address on the invoice so it was delivered to the wrong address. As my neighbour was away I didn't get it until 10 days after it was ordered.”

Helpful Report

Posted 3 years ago

“I ordered two light bulbs for my extractor fan. One was fine but I have just tried to fit the second bulb but unfortunately it is faulty - it is not working. I would be very grateful if you could send a replacement. Thank you.”

Helpful Report

Posted 3 years ago

“Your delivery date was over by 2 days but great lamps and my unit lights are back working”

Helpful Report

Posted 4 years ago

“Unfortunately for everybody else, Amazon have set the bar very high on delivery timescales. However, I am still disappointed in this company taking a week to deliver. I ordered on-line on Thursday evening - the order was not even processed until the following Tuesday and then another 2 days in Royal mail. Disappointing.”

Helpful Report

Posted 4 years ago

Hi Eric Apologies for the delay and your unhappiness with your service. You placed your order at 19:53 on Thursday the 6th February this was then seen on the 7th (Friday) and put through for processing. Delivery is 2-3 working days and this does not included the day you placed your order. We are sorry for the slight delay in receiving your order and you should have been notified via email. Kind Regards National Lamps & Components

Posted 4 years ago

“Still waiting for delivery of the bulb Have now received e-mail update - bulb continues to be out of stock. Order now cancelled”

Helpful Report

Posted 4 years ago

“Had an item for sale that wasn't available feel a bit let down but did get refunded”

Helpful Report

Posted 4 years ago

“Two small strip light fittings for under cabinets were ordered and delivered promptly but when I came to fit the 284mm tubular lamps into them they didn't fit. However, I was able to pare away one end of each of the plastic holders by about 5mm and they now fit OK.”

Helpful Report

Posted 4 years ago

“Postage costs to Scotland excessive.”

Helpful Report

Posted 4 years ago

“Excessive packing. I bought rice bulbs box was at ti accomodate a brochure. Surely suitable packing to protect the environment is far more important. The whole thing was over kill when a matchbox would do. Just post your brochure online But I'm totally pleased with the bulb s themselves and the whole customer experience.”

Helpful Report

Posted 4 years ago

“Wrong size but hey I’m using them in artisan lamps and I can cut them to size.”

Helpful Report

Posted 4 years ago

“Although the lamps that I purchased arrived before expected, the lamp I have used keeps going out and does not quite fit.”

Helpful Report

Posted 5 years ago

Hi Valerie Many thanks for your review Sorry to hear that there seems to be an issue with the items you have purchased, we will contact you via email and try and resolve this issue for you. Many Thanks National Lamps and Components

Posted 5 years ago

“Sent me a nice email offering me 10% off my next order. I place an order get the 10% off then get an email asking for an extra £10 to cover postage costs. 🤔”

Helpful Report

Posted 5 years ago

Hi Keith Many thanks for your reply Apologies for the additional delivery charge, however this is due to our couriers area zones. We do try and keep these additional charges as low as possible, but unfortunately if an item is to long for Royal Mail we can only try and source the cheapest courier service. We hope this does not put you of from using us again in the future Many Thanks National Lamps

Posted 5 years ago

National Lamps and Components is rated 4.6 based on 2,311 reviews