National Lamps and Components Reviews

Name: National Lamps and Components
Rating: 4.57

4.6 Rating 2,311 Reviews

89 %

of reviewers recommend National Lamps and Components

Company Reviews

Questions

Metrics

4.6

Based on 2,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Phone:

01279 459632

Email:

sales@nationallampsandcomponents.co.uk

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National Lamps and Components 5 star review on 17th June 2022

Daniel Woda

National Lamps and Components 5 star review on 24th December 2020

Michael Brooks

National Lamps and Components 5 star review on 13th December 2019

Rebecca King

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The transaction didn't make me happy. I was slightly irritated that National Lamps avertised a product I chose, that immediately became obsolete. I then chose an alternative product, which is yet to arrive. At the same time, I'm asked to review the company? Currently waiting for the product to arrive.”

Helpful Report

Posted 8 years ago

Hi Justin, We are sorry to hear you was not happy with your order, due to the huge amount of products on the National Lamps website it is impossible to keep track on what is still available, so when we get an order for something which we can no longer supply we can then change the website and then offer you alternative. Your order has since been sent and we hope you are now happy with your purchases. Many thanks National Lamps and Components

Posted 8 years ago

“Prompt delivery, but only 5of 6 bulbs worked”

Helpful Report

Posted 8 years ago

“Product was out-of-stock but they sent it as soon as new stock arrived so overall I'm a reasonably satisfied customer.”

Helpful Report

Posted 9 years ago

Dear Mrs Cartwright Thank you for this review. We value your custom and hope to hear from you again shortly. Why not stay connected via social media? Like us on Facebook at NlandC.co.uk and on Twitter at @nlandc Thanks and regards, National Lamps and Components

Posted 8 years ago

“Item was not in stock. I am unsure why a company advertises items they do not have? It states the item will be sent within 2-3 days yet this turned into 5-7 and this was just an estimate so perhaps longer, this is no good when I need to fit the product for a customer on an agreed date based on the 2-3 days delivery as advertised. 3 stars given rather than lower as refund issued quickly and without fuss.”

Helpful Report

Posted 9 years ago

“I have been invited to write a review BEFORE my purchase has been delivered! I am therefore assuming that my delivery has gone AWOL or National Lamps and Components have used a courier service to deliver my purchase to me here in the Western isles in which case it could indeed be lost or turn up in about 3 weeks time! The only reliable service to the islands is Royal Mail. there is no "next day, 3 day or priority delivery" here in the islands. It takes the time it takes, just a whole lot longer when couriers are involved.”

Helpful Report

Posted 9 years ago

Hi Ian, Many thanks for leaving us a review, Your order was dispatched 24th June by Royalmail, we cannot give you a delivery date due to your postcode. We are sorry that the email was received to write us a review before your order arrives. We do hope you parcel arrives soon. Thanks and Regards National Lamps and Components

Posted 9 years ago

“I understand that the product I ordered was out of stock, and the refund was prompt. However I feel an alternative product for the same task could have been recomended to me.”

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Posted 9 years ago

“Still waiting for the order”

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Posted 9 years ago

Hi Mark, Many thanks for your review, Your order was placed on 6th May, we advised you by email on 6th May that delivery will be 5-7days. Please accept our apologies for the delay. Thanks and Regards National Lamps and Components

Posted 9 years ago

“Still waiting for the bulbs so difficult to give a definitive response come back when I receive the goods.”

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Posted 9 years ago

“Still not received items”

Helpful Report

Posted 9 years ago

“Very slow to deliver, due to not being aware of out of stock item(s) when placing the order instead of 2 - 3 days it took over a week”

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Posted 9 years ago

“Bought five architectural bulbs, one didn't work, one went bang and blew out its connector (a bit dangerous!) and three are ok. But this is not the suppliers fault - these things happen, I suppose”

Helpful Report

Posted 9 years ago

“Ordered the wrong wastage can I send them back”

Helpful Report

Posted 9 years ago

Hi Barbara, Please email us at customerservices@nationallampsandcomponents.co.uk and we will be more than happy to help with your return. Thanks and Regards National Lamps and Components

Posted 9 years ago

“Difficult to assess because I have not received the goods yet!”

Helpful Report

Posted 9 years ago

“Ordered 24 Dec, cash taken from credit card 29 Dec, informed out of stock 4 Jan, arrived 14 Jan I don't mind item was out of stock, it happens - but I would expect a company with an internet sales offer to be able to tell me it would be out of stock before I order. I can then choose to wait or try somewhere else. I also don't expect to be billed during the period when the product is out of stock. Bill before dispatch is OK, but not while out of stock. When it arrived, no complaints on price or quality - but could do better on order handling, even allowing for the public holidays.”

Helpful Report

Posted 9 years ago

“high postage meant no real saving”

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Posted 9 years ago

“Ordered Dec 16. Confirmation said out of stock (on such a common item?). Said delivery 5-7 days. Nothing so far on 22 Dec. Hmmm.”

Helpful Report

Posted 9 years ago

Hi Paul, Many thanks for your feedback, your order was dispatched on 22nd December. Like you have said this is a common item and all stock was sold. We hope you have now received your order. We hope to hear from you again soon. Thanks and Regards National Lamps and Components

Posted 9 years ago

“Having placed my order on 1st Dec 2015, I received an E Mail on 2nd Dec stating that the item was out of stock and would take 5-7 days + standard delivery 2-3 days. I checked the item on your web site and it still states that the item is in stock. I am still waiting in anticipation! very difficult to rate you when I have not received the item.”

Helpful Report

Posted 9 years ago

“!st order was delivered with a tiny delay, 2nd order there were stock issues, and I was told the whole order would be delayed until the unavailable units were back in stock - but I wasnt given the option of part shipment, which I wanted. A shame, because I like you guys!”

Helpful Report

Posted 9 years ago

“Ordered Friday night and it arrived the following Thursday morning,had one email to say order received and being processed and was supposed to get another saying order dispatched but didn't' get. Received a catalogue with order which could be helpfull in the future if we use firm again”

Helpful Report

Posted 9 years ago

Dear Margaret, Many thanks for your review. You had received an email on 19/10/15 stating that you could expect delivery within 2-3 days. We would urge you to have a flick through our catalogue to notice our vast range. We hope to hear from you again. Thanks and regards, National Lamps and Components

Posted 9 years ago

“I ordered a photocell switch which the website said was in Stock. I got an email confirming my order but later got a further one saying it was out of stock. I needed it ASAP so bad to cancel my order.”

Helpful Report

Posted 9 years ago

Dear Richard, Many thanks for your comments. We sincerely apologise for any inconvenience caused with this delay and we have issued a refund. We hope to hear from you again. Thanks and regards, National Lamps and Components

Posted 9 years ago

National Lamps and Components is rated 4.6 based on 2,311 reviews