National Lamps and Components Reviews

Name: National Lamps and Components
Rating: 4.57

4.6 Rating 2,311 Reviews

89 %

of reviewers recommend National Lamps and Components

Company Reviews

Questions

Metrics

4.6

Based on 2,311 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Phone:

01279 459632

Email:

sales@nationallampsandcomponents.co.uk

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National Lamps and Components 5 star review on 17th June 2022

Daniel Woda

National Lamps and Components 5 star review on 24th December 2020

Michael Brooks

National Lamps and Components 5 star review on 13th December 2019

Rebecca King

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a set of lights they claimed to have in stock only to be told I had to wait 6 weeks for delivery. Total waste of time.”

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Posted 8 years ago

“I STILL HAVENT RECEIVED MY ORDER”

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Posted 8 years ago

“If out of stock perhaps mark it out online...i wouldve bought else where an had it by now....”

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Posted 8 years ago

“Sent the wrong item. Tried to contact you by email and phone and still waiting to hear.”

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Posted 8 years ago

“It would more helpful if I received the goods before reviewing this company.”

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Posted 8 years ago

“Whilst I understand your ‘out of stock’ problem, I do not appreciate my credit card being charged on December 2 for a delayed dispatch with an approximate delivery. Please issue a credit immediately on my credit card. I am still waiting to hear confirmation.”

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Posted 8 years ago

Hi Michael, Many thanks for your feedback. Please accept our apologies as your order was out of stock. Your refund was issued once we received your email. Sorry we could not help you on this occassion. Thanks and Regards National Lamps and Components

Posted 8 years ago

“Sorry I can not give a review as I have as yet not received my order. Robert”

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Posted 8 years ago

“On my 1st attempt to order on line I could not do it some tech fault I phoned to place a order and was told I would have to pay extra carriage due to me staying in the Highlands of Scotland. The sales person could not give me the price and said he would call back with the price. I am still waiting for the call back . After 3 days I tried to order on line again and managed to order my lamps 2 days later I received a call and told it would cost £19 extra for the carriage, This package was coming via a carriage delivery company. 2 days later the package came by post . So how had the extra carriage money ? as i had already paid postage I would say some wires were crossed here and someone made £19 profit from me This is very poor service .would not recommend your company.”

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Posted 8 years ago

“It is a little strange asking for a review before the product has reached us. We are still waiting for an email telling us the product has been dispatched. The only email received said it was being prepared in the warehouse.”

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Posted 8 years ago

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Posted 8 years ago

Dear Alan, Thank you for taking the time to leave us your comments. Your order has been dispatched today via First Class Post and you should receive this within 2-3 days. Our review emails are automated and thus occasionally are sent where they are unneccessary. Any further queries, please do not hesitate to ask. Thanks and regards, National Lamps and Components

Posted 8 years ago

“Ordered and paid for items which were not in stock, 5 days on and still waiting”

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Posted 8 years ago

Dear Graham, Thank you for taking the time to leave us your comments. Your order was dispatched today and you have been emailed tracking details accordingly. We sincerely apologise for this delay. Thanks and regards, National Lamps and Components

Posted 8 years ago

“Took my money. Then sent an email to say the product was out of stock. Later sent a follow up email to say the product is now obsolete with the supplier. Money is in the process of being refunded however, it's not great to market and take money for a product you do not stock.”

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Posted 8 years ago

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Posted 8 years ago

Dear Ross, Many thanks for your review. Unfortunately, when a manufacturer makes an item obsolete, we will not find out until we attempt to order that part. We sincerely apologise for this inconvenience and hope that you can appreciate our situation. Feel free to contact us regarding this or any matters. Thanks and regards, National Lamps and Components

Posted 8 years ago

“Not happy at all, I purchased 4x fluorescent tube bulbs measuring 710mm in length and instead got bulbs measuring 712mm which are no good. When I phoned your customer service I was told the bulbs come from China and that was the closest size to the ones that I ordered. As a professional company I would expect to get the items right without estimating and getting them wrong which I now am £18 out of pocket because you didn't and can't get the right size bulbs. Your answer to my problem is to send them back at my expense which I don't have the time to do so , so I won't be using your company again.”

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Posted 8 years ago

“Asked for a review but still waiting delivery!”

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Posted 8 years ago

Dear Mark, Thank you for your comments. Your order was dispatched from us on 21/10/15. We sincerely hope you are enjoying your products and hope to hear from you again. Thanks and regards, National Lamps and Components

Posted 8 years ago

“I ordered two items, ruer system said that they were in stock. This would appear to have been incorrect and as yet I have still not received the items. I do not know when I am going to receive them.”

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Posted 8 years ago

Hi John, Please accept our apologies for the delay with your order. Your order has left us today by Fedex and delivery will be 1-2days. We will email your tracking details to you. Thanks and Regards National Lamps and Components

Posted 8 years ago

“We have been asked for a Review but so far the order has not arrived and we haven't heard if it has even been dispatched ?”

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Posted 8 years ago

Hi Pippy, Please accept our apologies for this, we are expecting stock into us 18th September. If you do not want to continue to wait please let us know, we will then issue you a full refund. Thanks and Regards National Lamps and Components

Posted 8 years ago

“Items listed and priced as available, Checked out and paid, to find out they are no longer made. Refunded but what a waste of time.”

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Posted 8 years ago

“lamp offered as dimmable. turned out to be non-dimmable. Disappointed and waste of time”

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Posted 9 years ago

Hi Julian, All incandescent lamps are dimmable and it states this on the box that this lamp is dimmable. We have checked our stock and all are perfectly dimmable. Please can you explain why you think it is not a dimmable bulb!! Thanks and Regards National Lamps and Components

Posted 9 years ago

“Happy to sell faulty items, lamps are faulty seconds. And refuse to replace or refund. very poor customer service”

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Posted 9 years ago

Dear Mr Williams, We are sorry that you felt it was necessary to leave a negative review. You returned 3 x Duracell LED 3.5W golf balls to us claiming they were faulty. We duly tested them and found them to be in perfect working condition. You claimed they were flashing so we suspect you was using them on a unsuitable dimmer switch. Because these LED`s only consume 3.5W you are not reaching the minimum load on your dimmer switch. The answer would be to fit a low load dimmer like our code JQP401W. You will appreciate that we cannot resell without outer boxes and you have sent the lamps back to us without the original cartons. We value our reputation and only sell perfect reputable branded products. We never knowingly sell faulty goods. We will refund your money today but would appreciate it that you fully read the description of the goods we sell before purchasing again. Thanks and Regards National Lamps and Components

Posted 9 years ago

National Lamps and Components is rated 4.6 based on 2,311 reviews