“What I found good was their offering cheaper prices that year than I could get from the underwriter direct - but that was not true the next year!
Their documentation was clear in terms of meaning and intent.”
“I was not pleased that less than 1 year into the policy they wrote to say they were transferring my policy to another company as they were no longer dealing in motor insurance,”
“To start with, this organisation advertises itself as not having to look after shareholders. It doesn't need to make a profit, just a surplus (it makes a HUGE surplus). It claims to be here for its members. Why, then, did it close the Cookham branch, which had been open for many years and was the only 'bank' in the area? How did that serve its members?
It offers puny interest rates whilst pretending to look after those who are long standing members (in my case +35 years) and there are a number of building societies who offer considerably more on sign up. To transfer money to new payers involves using a little plastic machine, which stops working after a few years. When applying for a new machine, one is told by this gracious organisation that it will be given free (expect it in 3 days) but future machines may be charged for. 8 days later, I'm still waiting.
Thank you, Nationwide, for a lovely 30+ years, but there are other institutions which offer far more. Most of my money is now going to STARLING.”
“I have been a nationwide customer for a long time and utilize a variety of their services and have never had an issue with their staff in branch but the over the phone service is absolutely pathetic by the Visa Disputes Team.
If a customer is contacting the back for a query, the last thing they want to hear is "you are obviously doing something wrong" and "call back tomorrow to check if we have received it". I had CC'd myself into the email evidence sent and as soon as the email was sent, I had received it.
When asking for evidence, they need to specify:
What type of attachments your server will reject as there are security measures in place for all companies.
What should the customers expect after sending the evidence to ensure it has been receipted. I have just been made aware that I should have received an automated response following my email.
This will avoid customer's having to contact the call center repeatedly and having to restart the whole process again as it is quite time consuming”
“Nationwide once again has dropped me in it when I am abroad, this time it has forced its customer to upgrade to the app that does not work.
In the past Nationwide worked for its members and it is clear from the scores here that is no longer the case. I will be closing all of my accounts at the earliest opertunity as they are not fit for purpose and can clearly not be trusted.”
“Absolutely rubbish customer service as my sister had told me, before I even went into the branch in my town. I tried to open an account online and for some reason, the attempt was botched. I went into the branch, and after half an hour, they couldn’t find any reason why my attempt to open an account had failed. Then I asked about ID to open an account, resulting in their “staff” standing around going through the ID I had brought (not photo-graphic as I don’t have it) and looking at me as though I am worthless, as I had my Council Tax bill and my Benefit Decision Notice. I tried again online to open an account, by phoning their number - someone said you can’t open another basic account (which is the only one they would offer me) if you already have another one with another bank. I went online and got a standard current account immediately with Halifax - and I asked them can I have an account with another bank at the same time, they said yes, and were kind and helpful. No messing around, they just let me have the account I wanted. Very kind and helpful and very good bank, better than my existing bank actually. No problems at all.”
“Awful, kept us waiting 9 weeks for a little extra on our mortgage only to be told no. Never missed a payment, have far more equity in the house than on our mortgage. I would never recommend them to anyone, I think they are more interested in biying Virgin money than looking after their loyal customers.”
“We worse experience with a bank in my life
I ‘m a bank customer for 5 year !
I was needed a low mortgage for buy the flat , in general they prea prob the aplication , after lost my time 4 h in a video call for make the aplication , they refused the application , they leave me to waiting 1 months for the application answer !!
Shame !!!
And they say , they are not obligate to give a reason !!!!
Shame for make the people waiting for nothing !!!!”
“I am a small investor. I recently sent a bank transfer to Cyprus, where my business partner is. Bank blocked the transfer and the only explanation I got, was that the financial regulations in Cyprus are loose-er comparing to UK and that the company I want to invest with is trading in cryptocurrencies and it has bad reviews on trustpilot. (Hello Nationwide! your trustpilot reviews are not good either, yet you claim to be legit!) At the same time they ignored me trying to explain that I'm doing business with this company, I know it and I want this transfer to go thru. Next thing I know my bank account is frozen, my banking application is blocked, my internet banking is blocked and I have no control over my money anymore! I struggle to contact with their departament they fancily call Fraud Departament, when this magical dept calls me, they can't even give me the correct number so I can call them back. After submiting requested documentation proving the transfer to be legitimate I get "frinedly" email saying their lordships at Nationwide will consider, in the mean time "I am not to contact anyone in the bank"!
DISASTER!!! STAY AWAY!!!”
