“Keeping CTF money won’t send paper work or transfer the money into my sons account now he’s turned 18.
If they do this to all the customers with CTF imagine how much this banking is earning on government money awarded to children.”
“Natwest have FINALLY made us look to move to another bank. After 50 years with them they should be ashamed of how they treat there customers. No respect has been shown to us on trying to make an online payment they are rude and couldn’t care less.They ask customers to go paperless statements which obviously is good for the environment and we were told it would make no difference as we could have access to print them off. Doesn’t work if you want your name and address on the statement , no good if you want it as ID. after spending hours on hold and been told different answers we are still awaiting an electronic statement which takes 48 hrs not what you call quick and after two attempts we are still waiting for it. Many will say we stayed to long . Tomorrow is a new day for us to find a new bank and hopefully a better banking future. Nothing can be as bad Natwest”
“Had fraudulent activity on my account. Rang the fraud team and waited an hour for someone to pick up. Went through the transactions and thought all was sorted. Went to use the account only to find they had blocked it which left me stranded on a night out .Went online the next day and was told my account would be reinstated. Checked the next day and it wasnt. Went online again and was told to ring the fraud team as they were the only ones able to unblock it. rang the fraud team again answered all the security questions but couldn't remember where I had used chip and pin in the last 7 days. Told to either post (!!!) a copy of my passport or go into branch. So far it has taken me 5 days to try and sort this out. Going to the branch is a nightmare as there is one member of staff to help people with their issues . An absolute appalling bank,avoid ,avoid,avoid”
“At 8 am on Saturday, today a Lady from Natwest called me being strictly rude! She asked some security questions and I answered.
After all, she says that I have to go to an agency to have my transfer approved from my personal to my business account!
I told them that I could not go and that the service is bad and she turn off the phone in my face and blocked my account use.
It is absurd!”
“Worse bank ever. They block my account 9 days ago and i keep calling them but nobody can help me or giving me any information,they tell me to wait, waiting for what .customer service so bad fraud team same they just shouting at me instead to understand i can wait any more i need my money . I call them every day they just transfer me from one department to another and the answer is we don't help you and we don't know., if they don't know why they are working there . This is not a bank they keeps people money. They affect my mental health. I made a complain they never answered to that 😒. Don't trust this bank”
“Natwest have got the front to call them selfs a bank worse customer experience ever awfull wot a joke how I wos spoken to rude very rude I will be closing my acc asap disgusting attitude towards customers”
“Appalling service. Waited 20 minutes for someone to speak to and then line went dead. Tried again next day to be told that I had to go into a branch to carry out a straightforward transfer. Useless.”
“Natwest has blocked my card for no reason and I cannot make purchases. I called the hotline, I was in the bank and for three days I have been trying to solve it to no successNatwest has blocked my card for no reason and I cannot make purchases. I called the hotline, I was in the bank and for three days I have been trying to solve it to no success”
“We have had yet another letter requesting information for our business profile and threatening AGAIN TO RESTRICT OUR ACCOUNT
THIS IS THE THIRD TIME IN LESS THAN YEAR.
EVERYTIME OUR ACCOUNT HAS BEEN RESTRICTED IT HAS COSTS US £1000S
AS A BUSINESS WE WOULD NOT RECOMMEND NATWEST AS ALL WE GET IS CONSTANT LETTERS ABOUT BUSINESS PROFILE DESPITE BEING A BUSINESS CUSTOMER FOR OVEWR 12 YEARS.
THEY THEN RESTRICT YOUR ACCOUNT MEANING YOU HAVE NO ACCESS TO YOUR ACCOUNT TO CONDUCT YOUR BUSINESS
AVOID THIS BANK AND USE OTHER BUSINESS ACCOUNTS AS NONE OF THEM HAVE EVER RESTRICTED OUR ACCOUNT.
ITS A DISGRACE AND WHEN YOU COMPLAIN THEY IGNORE THE COMPLAINT AND DONT RESPOND
WOULD NEVER RECOMMEND THEM”
“The worst customer service ever !! They have blocked my online banking and now not answering me. Visited the branch too but not helpful. I have been them for 20 years but now I am going to switch bank.”
“i open an account with natwest,i put around 1k,few days later they just locked up my account with my money inside,this has happened 6 agoust 2021,on the branch i found a very rude guy that not help me,and another one very kind,but i'm still waiting for my money....”
“Have tried to get online with them since 2016. On 1 Jul 21, I had a second go. It has been an epic journey since then. Forms sent, many letters, and huge numbers of emails, misdirected letters, and endless phone calls. Finally, 2.5 months later, I get an activation code. That doesn't work. It seems they have incorrectly noted my mobile number. Looks like I have to restart the whole journey. I am in Saudi. All formal communications via DHL (expensive!!). No customer service over the weekend. No access to my money and am living off the plastic. To call this a nightmare experience is understating it!”
“I personally received excellent service from natwest in Romsey talk about going the extra mile ..Today I received the same in my local branch in Penarth could not of asked for more .nothing was to much trouble 10 out of 10 shame I never got the name to highlight them”
“NatWest is rubbish l bought 3 pks of slimjoy l used the 30 day refund claim it's lies they didn't answer my 4 emails l filled in a NatWest claim form they replied saying we won't help you because you've had previous refunds l didn't know their was a limit on claiming your money back l don't recommend NatWest it says NatWest is 77th in the best banks that's a bad percent age it shows how awful they are refusing to help a pensioner l didn't get a refund”
“Don't know who the people are behind their 'My Business Profile', but they are totally inept!! Must have phoned them over 30 times in connection with their requests. Different person every time I call. No-one deals with the information you send them, just keep getting weekly reminder letters saying they will restrict account. Covid is just an excuse for their extremely poor service!! Pull your finger out Nat West and employ people who are doing their job properly!!”
“Horrible customer service! Natwest bank lost my check and instead of finding out what happened they requested to ask for another check. Customer service representatives lie on a phone that they make notes under your account, when you call an hour later there are no notes.. In a request to speak with manager, customer representatives reply all managers are busy someone calls you back and noone calls you ever! Strongly upset that Natwest bank treats clients in such unprofessional negligent way”
“Customer service is rubbish! I’ll advised on a Credit Card was meant to be 0% turned out to be a lie!!!! Hacked into and deleted the said account which is a crime and illegal. Harassment and spreading my details to all and sundry so have had to block my phone!!!! The NatWest is putting my safety at risk and feel vey threatened!!!!! They just don’t appear to deal with complaints even after 5-6 years they have not had the decency to admit their mistake and have certainly not deducted any monies paid. Really angry!!! Sick of their attitude. Wouldn’t advise anyone to Bank with them and the sooner they are closed the better. The staff are useless!!???”
