“NatWest have a lot of bad reviews on here, but my experience so far has mostly been a good one and I've been a customer 7+ years. I'm both a personal and business customer.
NatWest have a decent online/app system that is fast, simple and secure. I can jump in and out very quickly to get what I need done. Competing banks like HSBC are terrible in this respect.
I have a healthy line of credit with NatWest, and customer service always sorts out my problems quickly. Setting up a company bank account was completed in a matter of days with 18 months free... very nice.
I was also refunded for a scam a few months ago. I did not have to push them to make this decision, which was great. If this happens to you and they are resistant, just mention you'll take it up with the Ombudsman (this will often lead them to issuing a scam refund).
Are NatWest perfect? Not at all, and certain services depend on your local branch. I had a mortgage in principle last year from a local branch and when it came to securing a property, the bank had quoted me about £30,000 too much because the Manager had done the maths wrong... so I couldn't go ahead with the house purchase which was a bit devastating. Their excuse was that my outgoings had changed, but this was in fact a minimal change that should have only made a £2k-3k difference. If it wasn't for this experience I'd be giving a 5 stars. I'll mostly be sticking to NatWest's online services rather than in-branch, because I think that's where they shine the most.”
“Have had two major issues with Natwest over the past four months one due to incompetent staff and one due to an error and almost impossible to get in touch with them to speak about it.
But, their complaints department is great, they dealt with both situations fast and with great results. All banks are assholes, but these assholes are nice about it”
“Been into Natwest in Whitehaven Cumbria was served by a fantastic member of the team didnt catch her name she was foreign . We were there for 3 hours because we were sorting out a number of things . She was lovely very efficient & explained every thing to us fabulous service !!! Sorea ??? Please send her our thanks well done Natwest !”
“Apart from the annoying but somewhat fair security procedures (blocking cards for high value transactions), not too bad of a bank although there are better.
The new online banking log in procedure that some moan about is out of the banks control. Educate yourself on new banking regulation to minimise fraud. These changes are across the industry so changing banks ain’t gonna do much for you. You’ll most likely find yourself in a similar situation. Also keep your contact details up to date it ain’t too much too ask for.”
