“Being new to the country, they are the only bank that gave us an account; however, that being said it took a while and when I got the account I wrote a cheque from my US bank ( I could not wire the money from the US bank without being there) so I wrote a check. I got four answers as to how long it would take for that money to show up in my account which ranged from 2 weeks to 12 weeks. The person who was to have been the authority was at the number I called on the back of the debit card. He told me in a uncertain terms it would take 6 to 8 weeks and that when it arrives it goes to a clearing house. No one knows what happens after that He said "you probably should've asked before you deposited the cheque." which I thought was rather rude because of course I asked. The bank must care very little about telling their staff the answers to questions that they probably get asked all the time. BTW, none of the answers or guesses were correct. The app was supposed to be very easy to set up but yet it took tech with me about an hour to get everything done. Also I cannot send money to a nearby business because the business has an ampersand in their official name and the app the bank keeps correcting it to the word "and." when I go to verify the recipient it wont because it says it's the wrong name of the company. of course when I ask for help I get a message thay I will get a call back, but it doesnt happen. The banks have closed so many offices they don't have enough people working there and basically they just don't care.”
“Ever since NatWest decided to change the payment methods (weekend payments and bank holiday payments)
I get paid every Friday by bacs my employer also banks with NatWest I have to wait until the Tuesday after the easter bank holiday to receive my wages I think that is absolutely ridiculous”
“I have banked with newest for nearly 40years. They have closed three small banks near us and now we have to go into the city centre to pay cheques in.
Considering NatWest are one of the biggest banks why can you not take a copy of a cheque and pay it in using your mobile app...other banks can. Man up NatWest and grab the bull by the horns and get into this generation.”
“They closed down small helpful local branches. I had a text message at 10:30am to say my account was overdrawn by less than a Pound and I would have to pay the money in by 2. I only saw the message while I was having lunch at 1, and it took 1/2 hour to drive to Swindon to deposit the money.
I was expecting the only branch open for miles to be wonderful, with all the helpful staff from closed branches. Instead, I walked in and saw a bank with no counter. Just a couple of girls who looked like school leavers standing around with clip boards.
I asked one of them how I was supposed to put money in without a counter, and she started talking to me sarcastically telling me to do it myself with the machine, as if she was getting off on trying to make me look stupid. Then when she put money in machine, it took the money and broke down, so I had to wait for that to be fixed until my money went in.
Then I said that as it took me 1/2 hour to get there because of the local branches being closed and with the machine breaking, what will happen about me being less than a Pound overdrawn after 2?
She didn't know anything and was still speaking to me sarcastically, saying I will have to look online tomorrow. I asked if I could speak to another person who knows what they're doing, and eventually found another person who told me I wouldn't get charged for under £10 even though I was only overdrawn for 1/2 a day. So I said if the first one could have told me that basic information, I wouldn't have been stressed, and first one was still sarcastic, saying I was stressed anyway, when I wasn't because I went in expecting a bank to have useful people who know basic information. I don't know why they're pretending to be a High Street bank, when they seem to employ the cheapest people they can find without proper training who can't do anything”
“Phoned customer services to report my card lost and for a new one to be sent out. After answering a variety of security questions which included date of birth, home address, full name, account number, list of recent transactions, I was refused a new card as I couldn’t answer the final security question ‘ the exact amount of a recent transaction’ I was then told to go to my nearest branch which is 10 miles away as our town branch has closed. So now I have to take time off work to do so, very inconvenient and just outrageous customer service.”
“Won't answer the phone in a timely manner, keep blaming this on unusually high levels of demand (which, given this the most common response, would then surely make it usual) and can't follow simple instructions.”
“A long queue with only 2 cashiers. Both the automated paying in machine and the automated coin counting machine were out of service. More cashiers required to prevent 20 minutes wait to get seen.”
“A long queue with only 2 cashiers. Both the automated paying in machine and the automated coin counting machine were out of service. More cashiers required to prevent 20 minutes wait to get seen.”
