“Absolutely awful experience with NatWest. They have been sending letters for over a year to my address for someone called Scott Cain who owes them £22,000. I've been telling them for over a year that this person doesn't live here and I don't know who this person is. They have refused to stop sending the letters saying that is the address they've been given so that's where they are going to send the letters and I will have to put up with it. I've made dozens of calls and taken time off work to go to there local branches trying to sort it out. Absolutely disgusting way to treat people.”
“After weeks of frustration and dead ends, I honestly didn’t know where else to turn. It felt like every option I tried led nowhere, and the stress was becoming too much to handle. The moment I reached out, I noticed a difference in how they handled everything. They were patient, focused, and truly willing to listen. They didn’t rush the process and made sure every detail was clear, which helped restore my confidence and sense of direction.”
“Awful Fraud team and not very helpful.
Don't bank with them, when you have a serious issue they won't help you.
A transaction was blocked and I was contacted by the bank, I then passed all my security checks and they still blocked my card.
They refused to give me access to funds even after confirming over the phone that they knew who I was.
Think I was being dealt with by a Finn Tierf.”
“I am not a natwest customer. My experience tonight confirmed that is a good decision. I found a wallet containing one of their bank cards on a street in Ripon this evening and tried to do the right thing. There were no other identifying documents in the wallet. natwest have ensured that cannot be achieved. I tried to find a way of reporting this online. Not a chance. I then tried calling them via an alleged 24 hour number I managed to find online. However me despite me telling their robot exactly why I was calling they quickly took my call around the block before making me repeat myself as if the previous robot conversation had never happened. I played this tedious game until it happened again about 3 minutes later before I hung up. Don't get me started on the nearest branch being 13 miles away in Harrogate. If you're going to close most of your branches then at least provide an online alternative that gives a damn! Having tried, and failed, to do the right thing as a result of natwest's grim determination to prevent me from doing so I will now destroy the cards so they cannot be used fraudulently. It's a poor service for the natwest customer who lost their cards but that's all is available to any decent Samaritan these days. Garbage service”
“I was locked out of my account after what turned out to be a serious security issue, and customer support wasn’t helping at all. I reached out to RESTOLTD.COM, and they quickly identified what went wrong, restored my access, and secured my account. Knowing everything was back under control and my portfolio was safe brought real relief.”
“I’ve always been someone who prefers to solve things on my own, but this time was different. What started as a small issue on my platform slowly turned into weeks of frustration and uncertainty. I tried everything I could think of, but nothing worked. Just when I was about to give up, I came across ERF. and from that moment, everything began to shift. Their team approached my situation with patience, empathy, and professionalism that immediately put me at ease. They didn’t just rush to fix the problem; they listened, explained, and made sure I understood each step. It was more than technical support — it was human support. By the time everything was resolved, I realized the real difference wasn’t just in the solution they provided, but in how they made me feel understood and valued throughout the process. It reminded me that sometimes, reaching out for help isn’t a sign of weakness — it’s a step toward peace of mind.”
“I had been dealing with a frustrating problem for days, unsure of what to do next. When I finally contacted Robinson and team, they stepped in with fast, clear, and steady support. They explained everything in a way that made sense and never made me feel overwhelmed. Their patience and professionalism truly made a difficult process much easier.”
“After a security breach caused my account to be locked and standard support was unable to resolve the issue, Barbara Hunt stepped in and quickly identified the problem. She restored my access and implemented additional protections for my $88k in assets. Her assistance was invaluable.””
“I recently experienced raising a dispute through NatWest, and I have to say, the process has been incredibly complicated and frustrating. The process seems designed to confuse rather than assist. I was left second-guessing myself about whether I was even submitting my issue correctly.
Once I managed to submit my dispute, the response time was long, just at the end to receive "The Bank is unable to sit in judgement on the merits of the claim or arbitrate between the parties involved. The only line of enquiry available is where the retailer is unwilling to provide goods or services. Although we are unable to process a claim for you through Mastercard dispute resolution, it does not necessarily follow that you do not have a case. If you pursue the matter through your local Trading Standards Authority or Citizens Advice Bureau they may be able to advise you further"
I am disappointed in their inability to effectively help me resolve the issue and I'm searching for another bank who are respecting their clients more.”
“This is a terrible bank. I had business banking with them and in covid took a bounce back loan as I had to close my business. having really struggled with repayments I asked them to lower the amount as I had used the pay as you grow. They said no. They are appalling, unhelpful and arrogant. To make matters worse they email saying let us know if you are struggling and we can help. Only to say no we can't help, sort it out. Horrific.”
