“It is impossible to get anywhere with this bank and I have wasted so much time trying to do so. We have been told on multiple occasions that our issues will be resolved and codes will be sent or cards will be sent, and they never are. I am a director of an organisation and am currently totally unable to access any money or view our account. The last time I contacted them, I had to wait over an hour for somebody to chat, and then that person ridrected me elsewhere, to someone who did not resolve my problems. Today, I was told I was speaking to a person in the chat box (not entirely confident it was not a bot), and I requested they call me as I needed to be somewhere, and I can't afford to keep wasting time getting absolutely nowhere. They didn't acknowledge the two requests to call me, and ended the chat instead. To add insult to injury, they have outcome measures at the end of the chat - how likely are you to recommend NatWest based on your experience? - I responded quickly, pressing the score on the far left to indicate my high level of dissatisfaction - a score on the far left is almost always the lowest rated score on a scale like this, but they had flipped the numbers around so that it started with 10. So I ended up scoring an absolutely useless service with the highest mark. To be clear, I would NOT recommend this bank for business banking. Avoid if you want to actually do business or access your money.”
“Don't think having Power of Attorney will make it easy to open a fixed savings account for your relative. Setting up telephone banking makes no difference and it will take a fortnight to set up Internet banking as two separate things have to be sent in the post. I was misled on the phone that I would be able to supply my relative's address if I waited for my telephone banking codes but this wasn't true so I wasted not going into a branch to tell them in the meantime. I do think they are deliberately delaying my relative getting any interest by making up excuses not to. I think it's disgusting”
“Liars and cheats!
My experience with them was not profitable. I tried to withdrw multiple times but it never happened. They have the best replies but they never make you withdraw your $$. I'm only glad I was able to find _ECOBAN SECURITIES , IO_
I submitted all the evidence to them and they fought for me to get my $$$ back.”
“If it was possible to give no stars I would .
We banked with NatWest for over 40 years both business and personal, they used to be outstanding but over the last 10 years this bank has hit rock bottom.
Customer service is appalling both on the phone and in branch .
They closed all our accounts with no reason or explanation at all .
I would never recommend this bank to anyone ever .To close people bank accounts after 40 years with no explanation is truly disgusting”
“Unpleasant, barely adequate bank. Due to me making a number of complaints which have all been agreed fair they are now making it impossible to remain with them. Recently they bounced a direct debit to another bank that put me just £30.28 over the overdraft limit, this was rectified first thing in the morning yet they still bounced it. At the same time a subscription payment of £39 went out, so why did they bounce the bigger, more business and credit damaging payment ??”
“Process to open account long and torturous. No customer service available - they don’t answer phones. A week after starting process still no ISA opened. In meantime I’ve opened and invested with Leeds BS. That’s £40k NatWest wont be getting.”
“I have recently changed my bank account…
I have recently changed my bank account to NatWest to get the £200 offer. It is the worst thing I have ever done. I have been on the phone for two days now, 6 calls and listening to an automated voice, which has done my head in. The staff I eventually spoke to were lovely though. I still cant access my account or money, so I’m up there without a paddle. It is by far the worst service I have ever received. NatWest you are appealing. Oh, you may cancel my account as I have a view… Oh yea, still locked out of my A/C as they go home at 8:00pm, and I’m supposed to go on holiday tomorrow… We’ll, that’s cancelled!W”
“The poorest customer service and communication I have ever received from any company, and they still have my money after closing my account for no reason at all, don’t use this bank”
“Closed our business bank account and we were unaware. Claim they sent a letter giving notice which was sent to our old company address. Now we can’t access our company money. You can’t escalate this within NatWest and you can’t speak to anyone senior. They only send out the one letter and no further letters or notifications are issued. We may gain access to our accounts apparently, failing that they will send us a cheque once they ‘formally’ close our account. We have suppliers to pay and wages and can not access anything. Do not use this bank for business banking”
“Phoned these up today to say that my loan payment would be a day late and that the direct debit payment due today won’t be able to go out , made me feel more stressed by saying if I missed this payment then they could give it to debt collection agency’s , instead of reassuring me that it’s fine just pay it tomorrow when I said I could make the payment , very poor service, you think your doing the right thing and just makes you unnecessarily worry , roll on tomorrow to pay this first missed payment I have ever done , offer you there are places out there like Payplan and step change to help you , if things get worse then step change say they can help even writing off some of the debt , never knew this so all because I had to pay abit more on the electric and food this month and that this was an oversight on my behalf , learned that they don’t really want to help and would risk getting some of the debt written off , great way to run a business,”
“Horrible deducting money for havinf account with them and having income needing pay interest fee to them for being customer chargers money out of nowhere with bill showing interest fee paid, never overdraw a penny never borrow any account never run out of income and so they charge for that”
“Rubbish bank!!!! Trying phoning for help. They just put the phone down on you or pass you around and around to different departments. Until you are back from the start. Probably the worst rated bank on this planet. Well done NatWest! 👏🤡”
“Worst customer care service In the UK. Have now closed my account and gone edlewhere. Apparently section 75 of the consumer credit act 1974.does not apply to nat west. Like it or not this is law written in stature”
“Terrible customer service. The man I spoke to about fraudulent usage on my stolen card practically accused me of lying. Rude, arrogant, spoke over me and repeatedly questioned my answers. Was cold and unhelpful when I asked how to appeal his decision to not refund the transactions on my card ( even though the matter was in the hands of the police and CCTV footage was available.)
I have banked with NatWest for over a decade and feel totally unvalued as a customer.
I will be looking to change my current / saving/ credit card accounts.”
“In simple terms; the complaint procedure is set up to fool the public that the bank is effectively dealing with complaints.
By issuing one reference number for multiple complaints allows NATWEST to partially answer and close the complaint in a timely fashion thus beating the criteria for referring complaints to the financial ombudsman. Additionally, because the customer can not see what has been written in the complaint, the bank plays with words to make it easier to resolve in Cavour of the bank. It’s one big con hidden in plain sight. It is now clear to me why NATWEST is not part of the banking code of conduct”
“Avoid this company, They don't grant withdrawals. I went through hell trying to get them to pay me and all i got from them was nothing and ignored calls and emails. I had to use the services of GRavcapital, c0m to get my money back from them and i am glad it was a success.”
“natwest i agree is the most unprofessional bank i have ever had the displeasure of dealing with. 2 hours later and still no help each department are beyond and dont have a clue wha they are doing, they are quite clearly working from home and training alot of idiots in the process. They overspeak you are rude and arrogant and i am shutting our business accounbts asap to a bank that is able to deal with queries from a human being rather thatn dealing with monkeys!!! do yourselves a farvour avoid at all cost”
