“Closed our business bank account and we were unaware. Claim they sent a letter giving notice which was sent to our old company address. Now we can’t access our company money. You can’t escalate this within NatWest and you can’t speak to anyone senior. They only send out the one letter and no further letters or notifications are issued. We may gain access to our accounts apparently, failing that they will send us a cheque once they ‘formally’ close our account. We have suppliers to pay and wages and can not access anything. Do not use this bank for business banking”
“Phoned these up today to say that my loan payment would be a day late and that the direct debit payment due today won’t be able to go out , made me feel more stressed by saying if I missed this payment then they could give it to debt collection agency’s , instead of reassuring me that it’s fine just pay it tomorrow when I said I could make the payment , very poor service, you think your doing the right thing and just makes you unnecessarily worry , roll on tomorrow to pay this first missed payment I have ever done , offer you there are places out there like Payplan and step change to help you , if things get worse then step change say they can help even writing off some of the debt , never knew this so all because I had to pay abit more on the electric and food this month and that this was an oversight on my behalf , learned that they don’t really want to help and would risk getting some of the debt written off , great way to run a business,”
“Horrible deducting money for havinf account with them and having income needing pay interest fee to them for being customer chargers money out of nowhere with bill showing interest fee paid, never overdraw a penny never borrow any account never run out of income and so they charge for that”
“Rubbish bank!!!! Trying phoning for help. They just put the phone down on you or pass you around and around to different departments. Until you are back from the start. Probably the worst rated bank on this planet. Well done NatWest! 👏🤡”
“Worst customer care service In the UK. Have now closed my account and gone edlewhere. Apparently section 75 of the consumer credit act 1974.does not apply to nat west. Like it or not this is law written in stature”
“Terrible customer service. The man I spoke to about fraudulent usage on my stolen card practically accused me of lying. Rude, arrogant, spoke over me and repeatedly questioned my answers. Was cold and unhelpful when I asked how to appeal his decision to not refund the transactions on my card ( even though the matter was in the hands of the police and CCTV footage was available.)
I have banked with NatWest for over a decade and feel totally unvalued as a customer.
I will be looking to change my current / saving/ credit card accounts.”
“In simple terms; the complaint procedure is set up to fool the public that the bank is effectively dealing with complaints.
By issuing one reference number for multiple complaints allows NATWEST to partially answer and close the complaint in a timely fashion thus beating the criteria for referring complaints to the financial ombudsman. Additionally, because the customer can not see what has been written in the complaint, the bank plays with words to make it easier to resolve in Cavour of the bank. It’s one big con hidden in plain sight. It is now clear to me why NATWEST is not part of the banking code of conduct”
“Avoid this company, They don't grant withdrawals. I went through hell trying to get them to pay me and all i got from them was nothing and ignored calls and emails. I had to use the services of GRavcapital, c0m to get my money back from them and i am glad it was a success.”
“natwest i agree is the most unprofessional bank i have ever had the displeasure of dealing with. 2 hours later and still no help each department are beyond and dont have a clue wha they are doing, they are quite clearly working from home and training alot of idiots in the process. They overspeak you are rude and arrogant and i am shutting our business accounbts asap to a bank that is able to deal with queries from a human being rather thatn dealing with monkeys!!! do yourselves a farvour avoid at all cost”
“Been reading the reviews below and exactly the same happened to me on 17th April 2023. Locked out of all of my accounts without any warning or anything. Done absolutely nothing wrong and not overdrawn etc. They said they are in their rights to tell me nothing and I will receive a letter from the ‘central bank’. Can’t tell me when this will be and wouldn’t even give me my direct debit details so I can transfer. They are the worst bank ever and do not care about their customers. Banked with them for over 20 years and now this. They treat you like you are a criminal when you have done absolutely nothing wrong and just cut everything off - savings, current account, ISA and my children’s savings.
Please do not bank with them or switch banks immediately . It is criminal what they can do with know explanation or warning. Lucky for me I bank elsewhere. Good luck to anyone who does bank with NatWest!”
“Impossible to get any service from Nat West on Clearspend. They locked me out and then tell you their office is closed ???? This has to be the worst bank in history”
“Terrible service after 30 years of banking with them. Can't open a new joint account and the staff are clueless how to help with any of the digital side that keeps getting rejected, despite two branch visits and telephone chat with a member of staff. The 'not bothered' attitude amongst staff seems to be common.”
“Customers at NatWest for 45 yrs. it’s now a shambles, Fred Carnows Circus springs to mind. We've always been in credit.
All working from home I suspect….too many paid jolly’s and bonuses for staff.
Moving bank now is only sane option.
They’ll fold at this rate.”
“this bank is complete rubbish confusing costumers and sample thinks make it in to complicated confusing damps, today computer just call me to tel me transactions to be approve about 5 of them with 0 pouds transfer and another was correct they will block my card if said no was not me so i have to said approved with out even do that transactions complete nightmare i am, not surprise next they call em said is fraud and have approved it and is my responsibility this bank is the worse unsafe bank and any time i use this bank app i always near broke my phone with it”
“Unfortunately after 12 years as a customer, all my accounts are being closed without any explanation and with no possibility of appeal or response to any email. I think it's horrible, against all international legal standards. I've never failed to pay any debt, by closing my account Natwest shows they are a dictatorial, undemocratic, unstable, and unreliable company that does not seek the success of its customers. I strongly advise, any business owners to don't open a business account with Natwest because of a lack of stability and trustability, you never know when they are going to close your account.”
“Natwest have ruined my life .They have stolen my money and left me in a really terrible situation! I now can't live because I feel terrible on everyone .”
“Absolutely hopeless both on line and on the phone. I have banked with them for years. Spent numerous hours trying to navigate their system and up load information. The have suspended my account 3 weeks before Christmas. The telephone team still cant explain why and the on line portal does not provide a clear explanation of what information they.require.”
“I have held an account with Nat West since 1969. I have not been overdrawn for over 25 years. I tend to live sensibly within my means and do not use credit cards.
I decided to apply for one via Nat West. They actually asked me to prove who I was even though I have been a customer for 53 years.
After 6 weeks + I had not heard from them.
Upon contact I was told that they hadn't bothered to proceed with the request.
I also have a deposit account with this bank which always holds more than the credit limit I was requesting from Nat.West.
This bank used to give customer service they now show no appreciation whatsoever to loyal customers.”
