“My account was compromised and it took them not 1, not 2 but 3 calls before they removed a 'token' that was set up using my stolen card with ebay. Even then they did not remove all tokens. During this whole time, the crooks were using my details. This is beyond incompetence, they are the fraud. Do NOT conduct any business with these crooks. I will be closing my account and will ensure they lose at least 50 customers by sharing my horrible experience.”
“Nice and short, I didn’t get £200 from the cash machine, after they investigated they said there was no error on the cash machine. I asked to check cctv. NatWest said to contact my self. Closed my account and lost £200. But il rather lose my money than be with a scummy company. I have high standards.”
“Reverted back to my maiden name and was told my bank card (only received this week) would remain active until new one arrives. Next day card declined. Nat west said its been destroyed. Go to local branch. My local branch is a 30 mile round trip as is Tesco. 6 hours later after numerous ridiculous suggestions from Nat West some bright spark realises my old card is active. Good job I hadn't cut it up. Appalling customer service”
“Honestly a joke of a bank, getting my first bank account with them has been a nighmare and now I’m having to close the account completely because of the mess”
“Opening current account online. All well until asked to download ID. I can't do this on my computer. Chat line for ages .. given a charged tel no. No reply. Went into bank. Gave me another no. Rang that and they said half an hour to complete and start again. They we'd theneed send me forms to take to bank. In the end I applied online to Barclays. . Took 5 mins and already sending details. Sorry Natwest but you did not inspire me with confidence”
“Do not buse NatWest. They steal your money. I paid off my loan and still took out a direct deposit. Rather than saying sorry and Putin the money back, I'm getting the run around. Worst bank ever.”
“Discraceful service from there berevement department. A family member has been waiting four months to receive funds from her late husbands account. All other companies have swiftly dealt with organising relevent payments and transfers but NatWest have shown little compassion and willingness to transfer any funds. Full of excuses and promises of payment but nothing happens when they promise to transfer funds. Our only option is to contact the ombudsman for help all of which is added stress at a time of breavement.”
“Nat West facilitates serious financial abuse.
My ex-boyfriend (unemployed) raised debts, taking out loans on my house.
I had NO knowledge, NO meeting or phone conversations with anybody from Nat West.
My signature is not on the letters to Nat West either.
I am the injured party.
- these second mortgages being taken out in my name we’re dine secretly. Nat West did not protect my right. Didn’t have any loyalty or obligation by seeking my consent to a loan which was more than my mortgage.
I was denied a right to say no.
Over the years I have asked for the paperwork regarding my 30-40K
My mortgage was 27K - doubled my mortgage !
Last year Nat West found the paperwork ....yippee
However the lie kicked in about it being lost & missing again . Nobody like lies & deceit, if a bank messes up why not put things right ?
Nat West Bank is involved in shady business practices.
Real customer of Nat West for 25 years
True story”
“I was on the phone for 20minutes waiting someone to answer and when a lady answered she was rude and told me to call on monday and hung up the phone while i told her i want it sorted now. Very unprofessional.”
“Blocked a payment that I tried to do with asda.com.( for deck shoes, etc).
Blocked the debit card.
Kept on typing in details on portal. Yet all they were interested in: "Will you complete a short survey".
They seemingly had no interest in UNBLOCKING THE DEBIT CARD- just like juniors seeking brownie points,or approval or something!”
“This excuse of a bank decided to suspend my account for no apparent reason. After 4 months of countless phone calls, emails and branch visits someone told me i was going to receive a letter that never arrived. After an official complain i finally got the release form via email. Now they want me to pay £100 for a notary certified copy of my passport to release my money. UNBELIEVABLE”
“Totally wasting time, avoid!!! Mathew Little the morgage advisor messed up and forgot our appointments times. requested more documents 2 hours before appointments TWICE after all the documents submitted to system (conformed). During the telephone appointments, questions asked like trial criminals, rude and impatient.... We missed the stamp duty benefit because of him!!!!! Push us to online application, but, never trust Natwest online application, the system is rubbish, documents submitted 4 times (with successful confirmations) , waited weeks, no one get in tough. Had to call help online 3 times a day with 30 minutes waiting time. After 3 months chasing, gave up!
Treasure life, avoiding NatWest”
“No reason no warning, they just embargoed my account, refuse to give me an explanation,stay away at all costs. I think they are trying to recover the money they lost through laundering by robbing people's accounts”
“The worst bank ever.
Don’t even try to open account.
Thief’s this is what they are. Stole £2k and it takes ages to get them back. No any number to call, only email. Rubbish
Avoid !!!!!!!”
“I decided to switch accounts to Natwest and gave up as the online process was a total mess. After going round and round in circles and struggling to find out how to progress it appears impossible to open a joint account. Awful awful process design.”
“Tried to close my bank account. I live abroad, and went back to UK to close ACC in branch. Was told they didn't do that there and that the account would be closed automatically by bank March 7th ref Brexit rules. Mrch 7th , ACC still open! Went online to try to close account. Impossible. Went on to Cora chat, spoke to woman, who said I had to write an old fashioned letter to Manchester! I did this. Bank account STILL OPEN! Rang local branch where I banked in Uk, told to close account on App on phone! Never had App, so would have to open one up, with face recognition!? Not doing that. Now on phone to another number to escalate to complaint!
Utterly useless. It should be a simple process. I had another bank account with a different bank. I closed that in the UK within 5 mins! Very angry with the cost of phone calls and the waste of my time trying to deal with what should be a simple process!”
“Tried to set up an online account. Would not accept my id online. Went to the Barry branch and the manager took my id. Phoned later to say he needed me to sign the application, and he would post it out that afternoon first class. One week on it has not arrived, so tried to do it online again. Apparently it resent the last rejected attempt without allowing me to send a better copy.”
“Let down by NatWest
Absolutely disgusted with the way NatWest have dealt with this situation after being scammed to pay off for a holiday that we did not receive and paid the good part of half a year to receive the holiday on the 31st had informed the bank of the situation unfortunately the person that I spoke to the first time on the phone was very rude and made me feel like it was my fault and I was stupid for booking a holiday online and not checking when I tried to explain to him that I checked as much as I can With the sources that was available to me at the time and everything seems fine I was very badly insulted as a result NatWest complaint compensated me £60 for the way I was dealt with but refused to take on the case as I told them the first time that I will try and get in contact with the retailer which I did which they lie to me as well and told me they would put my money back in and they haven’t it is such a shame that such a high named bank Deals with customers in this way and makes it seem like they condone this sort of behaviour and they wash their hands of their customers and leave them with what has happened since now I have taken the case to the financial ombudsman and I’m sure they will do a better job than what NatWest have done very disappointed”
