Nectar Sleep Reviews

Name: Nectar Sleep
Rating: 4.66

4.7 Rating 1,211 Reviews

93 %

of reviewers recommend Nectar Sleep

Company Reviews

Questions

Metrics

4.7

Based on 1,211 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

1-888-8NECTAR

Email:

support@nectarsleep.com

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Nectar Sleep 4 star review on 2nd April 2025

Anita Smart

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish I'd never bought a nectar sleep mattress. Beware and proceed with caution: consumer rights neglected, read their terms before committing to a purchase. I knew by the 5th restless/sleepless night that the mattress was unsuitable and asked for a return for a refund. I'm dissatisfied with having to wait 30 plus days for a return to be organised due to "adjustment period". I don't need 30 restless nights to determine what I know within a week. I tried to exercise my consumer rights as I have had the mattress less than 14 days. But Nectar Sleep continue to refuse these. As a consumer I have the right to cancel the order within 14 days of receiving the items. The mattress is unsuitable and I wanted to return for a full refund but have been told I have to wait the 30 days for a return to be organised. Waited 30 days. They arranged for The British Heart Foundation to collect. I emailed a copy of the collection notice to Nectar for a refund. The refund took 2 weeks and several calls from me to be credited to my card. As I was advised it should only take 3-5 days. Note... If you buy a package inclusive of duvet, mattress protector and pillows they only refund for the mattress and will not accept a return of the other items unless they have been unopened and in original packaging. Dissatisfied with this too! Stay Away!!!”

Helpful Report

Posted 6 years ago

“Lifetime warranty isn’t factual. When I bought the mattress they said I could put it on the floor. So I saved up some money for a new bed frame and when I lifted up the mattress is was full of mold. Carpet dry, bed wet.... their customer service wouldn’t honor their statements. I would look somewhere else.”

Helpful Report

Posted 6 years ago

“Terrible customer service. They refused to honor a price as advertised and took no ownership for the error. I cancelled my order and would not recommend them.”

Helpful Report

Posted 6 years ago

“This is the most immature e-commerce company I have ever seen. They have no process to return items. They lied about delivery dates and then proceeded to make returning items next to impossible. I am sure this is related to sale metrics around...make it real difficult and people will eventually give up. Do not buy from them. There are more mature options. I ended up going to Amazon who can be trusted.”

Helpful Report

Posted 7 years ago

“Took forever to ship, and the bed is from CHINA! They hide that info. And now that I want to return it, it's nearly impossible”

Helpful Report

Posted 7 years ago

“Entering week 3 for you to pick up the mattress. Feel like I am getting the run around. Poor written communication from Nectar.”

Helpful Report

Posted 7 years ago

“Great mattress, HORRIBLE customer service!”

Helpful Report

Posted 7 years ago

“Fantastic product. I am so comfortable in this bed and the pillow is equally impressive. Customer Service is non existent. Told both mattresses would ship in three days. Took over a month for first one and I think 2 months or more for second one. Called your customer service and your agent was extremely rude.”

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Posted 7 years ago

“I can't sleep on this thing for more than 3 hours .. it's 4:30 AM right now! I've emailed in and the reply was basically "stick with it"”

Helpful Report

Posted 7 years ago

“The bed is way to hard and thin. Really want it gone.My wife just said she is having a fair amount of pain with it.”

Helpful Report

Posted 7 years ago

“I have convinced three different people to purchase nectar mattresses, and because they didn't use my specific referral link you will not provide me the $50 referral credit. I go out of my way to generate business that is mutual beneficial and receive nothing for it. I contacted customer support and they offered no solutions. I've stopped talking about your product purely because of the shady business practice if not being able to adequately support referrals if they aren't completed through the link.”

Helpful Report

Posted 7 years ago

Nectar Sleep is rated 4.7 based on 1,211 reviews