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Neff Reviews

1.4 Rating 131 Reviews
6 %
of reviewers recommend Neff
Company Reviews Questions Metrics Info
1.4
Based on 131 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour

Popular Questions:

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How quickly does Neff resolve customer queries?
Helpful Report
(1 month ago)
Greater than 33% of reviewers feedback is Neff resolves customer queries within an hour.
Helpful Report
(1 month ago)
E

Customer Service - Bad

46.15%
Industry Average
“ Expensive over-hyped rubbish. Also the after-purchase service was abysmal. Avoid. ”
- Anonymous
“ Sounds to me like the guy told her to never send him to a house where they had a hide & slide oven again! So we were directed to the nearest service engineers for Neff and their minimum call out fee is €95. ”
- Bernadette
“ Do not buy Neff. I have 2 Neff ovens thankfully one just didn’t turn on with 7 visitors on Boxing Day apparently as I don’t use my oven all the time that’s why!!!!!! According to Mike in customer service £117 plus vat snd parts to fix ”
- Annette Power
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