Nespresso Reviews

Name: Nespresso
Rating: 1.96

2.0 Rating 286 Reviews

21 %

of reviewers recommend Nespresso

Company Reviews

Questions

Metrics

2.0

Based on 286 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Nespresso made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Nespresso 1 star review on 9th April 2024

Paul N

Nespresso 1 star review on 28th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“always on time.. easy to order... never disappointed...customer friendly packaging”

Helpful Report

Posted 6 years ago

“Excellent easy to order andxnext day delivery everytime.Immediate response to any queries.”

Helpful Report

Posted 6 years ago

“Easy purchase and fast delivery of my favorite coffee”

Helpful Report

Posted 6 years ago

“Excellent fast delivery, great coffee capsules, well worth the extra cost.”

Helpful Report

Posted 6 years ago

“My 10-months old Nespresso Citiz broke down. My call to Nespresso (with the customer service person being pleasant and very helpful) resulted in the machine being picked up 2 days later and returned in one week in excellent working order. Both the pump and the control boards were replaced. What I have now is virtually a brand-new machine. Can't thank Nespresso enough. Excellent service beyond all expectations.”

Helpful Report

Posted 6 years ago

“Very professional, exceptionally quick delivery with a number of convenient options. When speaking to an adviser, felt listened to, supported and well advised as an individual customer rather than being viewed as "just another order"”

Helpful Report

Posted 6 years ago

“This is my wife' s second and third order both together ...... the first was excellent very very nice coffee as nespresso always is Regards Geo. Roy Fleet”

Helpful Report

Posted 6 years ago

“Fast delivery”

Helpful Report

Posted 6 years ago

“Serviceminded - always very nice on the phone. Easy and quick delivery!”

Helpful Report

Posted 6 years ago

“Lovely coffee and a great deal for monthly subscription plans Service is excellent and love being able to collect next day from my local Collect Plus shop”

Helpful Report

Posted 6 years ago

“They were extremely knowledgeable, and showed a true interest in what I wanted. Great service.”

Helpful Report

Posted 6 years ago

“I have a Magimix Espresso coffee machine and enjoy the delicious coffees available from Espresso on-line. The website is user-friendly and delivery extremely quick - altogether a very efficient vendor of a superb choice of coffees.”

Helpful Report

Posted 7 years ago

“Great coffee at a competitive price, the cheaper compatibles just don't match their quality”

Helpful Report

Posted 7 years ago

“Pros: Low cost of Machines (less than £100), consistent, quality coffee Cons: Cost of pods; coffee not available on the high street (but worth it for the above reasons!),”

Helpful Report

Posted 10 years ago

“Fantastic telephone customer service from Nespresso , my machine working perfectly again. Thank you. ??????”

Helpful Report

Posted 10 years ago

“Now that's great customer service. Nespresso called to remind me of a large online credit I didn't realize I had. Reloaded and happy.”

Helpful Report

Posted 10 years ago

“just had a 'major' prob with my machine, sorted in 2mins! Awesome customer service... That's my type of club!”

Helpful Report

Posted 10 years ago

“As a lover of coffee, I have had several machines at home over the years but every single one has been a huge disappointment, particularly on the milk frothing front. After being recommended to try the Nespresso Citiz and Milk, I took the plunge and ordered the Machine. From start to finish the customer service was excellent, including after sales with advice on how to make a great coffee literally a phone call away. Couldnt be happier with the service or the machine!”

Helpful Report

Posted 11 years ago

Nespresso is rated 2.0 based on 286 reviews