“If there would be a selection for minus stars, I would give this company minus 100! Customer Service is non existent, no communication whatsoever. They never answer their phones or respond to emails. I cancelled the order as they never delivered on the date selected and then they wanted to charge me delivery and handling fees!! Disputed this with my credit card and fortunately received the full amount back.
Don’t waste your time dealing with this company, they are a nightmare!!”
“Could'nt even place an order. The recipient and my phone number wasn't accepted. Emailed customer care, no response. After reading all these bad reviews mayble it's best I could not place the order.”
“Pathetic service, my order was promised on the 22 June 2022, they didn't even bother to let me know that the order was not delivered on the due date.
13:00pm the 23 June still no delivery.
This is my first and last time that I use such incompetents people
I would not recommend them to anyone.”
“Terrible service!!
Order was placed, funds deducted with no order reflecting on their side. It took them 10 hours to 'resolve' the issue by only partially refunding me. In addition I missed the persons birthday because of Netflorists misrepresentation of their ability to deliver and unpleasant customer service.
When asked to talk to the customer service rep that's handling your query they refuse to take your call, and advise their colleagues to tell me that I must refer to their email sent.”
“Terrible service. Sent a personalized gown to an address in Hermanus and it was delivered and signed for by someone in Pretoria. Netflorist and ram have to now investigate while we are out of pocket and worst of all our friend does not have her birthday gift. This is the 4th time something has gone wrong with orders. NEVER AGAIN!!!”
“Didn't deliver on the right day or even the right week. Took 9 days to get a delivery even then it was incomplete but by that time tbh no one cared any fun and surprise had been sucked from it”
“Very disappointed ordered flowers for fiancé birthday rose was smelling made her office smell with had to throw it away. I sent a mail to Netflorist still no response it's a week now.”
“Horribly expensive
Photos from family receiving flowers dont compare to their website photos, order 12 roses and frquently get 7 delivered for price of 12
Payment webpage has crashed on me twice in seperate purchases, making me pay double for a delivery.
Go through their complaints process, email them, phone them…. There is no answer or follow up.
Bad service! Expensive products!
Highly UNrecommended”
“What a let down !! i ordered a cake for my daughters birthday and they failed to deliver the cake even though it said it was out for delivery .. THEN OFFERED ME 150 RAND TO SAY SORRY ...
What a let down this company is .. will definitely not be coming back...... be aware”
“Netflorist doesn’t care about you as customers.
I missed a call for my Valentine’s Day delivery yesterday and called back to arrange that I drive to wherever the delivery guy is to go collect it, and I literally spent half of my day on the phone and still couldn’t get any assistance. The only help I was offered was to have my order delivered the next day. Now it’s the next day, which is Valentine’s Day and I’m told all the drivers are busy and my order will have to wait for another day.
What annoys me more is the fact that they are not even willing to let me come collect the order myself since they are too busy to deliver. What a crappy service!”
“We ordered an arrangement of flowers, from Netflorist. At first we attempted to call them with no success. Eventually we managed to get hold of them, and the agent / employee was extremely unprofessional. He could not assist and dropped the phone whilst we were still talking to him.
We order an arrangement of flowers from the website, paid close to R500.00.
When the flowers were delivered, it was a bunch of flowers and not an arrangement nor anything to the photos that were advertised on their website.
The delivery person shrugged his shoulders, and said well that is what he was given.
The service from Netflorist is absolutely shocking to say the least. They advertise one thing and deliver a completely a different thing.
They overcharge and to put the cherry on the cake they deliver almost dead flowers.
They should be stoped in misrepresenting and misleading the consumers who actually purchase a product of sentimental value.
We will be taking this further”
“Why do Netflorist:
1.Accept payment for stock not available.
2.Not inform you that stock isn't available,so that you can make alternative arrangements.
3.Staff in the corporate division do not know what stock is available and are more interested in earning commission than assisting customers.
I ordered a personalized Christmas gift,delivery expected on the 24th December. Payment went through .I received an e-mail and sms to say that A delivery will take place.
I thought I'd call and follow up as it seemed the order wasn't movig under my online profile..The call center agent casually informed me on delivery day that there is no more stock .My Christmas plan ruined;thank you Netflorist!!
2nd Scenario
We ordered over 20 picnic baskets which isn't cheap.
Staff couldn't tell us what stock was available or not.
All payments went through ....for items that appeared available
but weren't even available....How pathetic and unprofessional Netflorist!!”
“I always order from Netflorist with no issues, but my last order has been a disaster. Firstly the balloon was never attached when it was delivered to the hospital. Then secondly the fruit was bad and dented, the hospital staff removed it as in Highcare the bad fruit is not allowed. So when i called i was told the balloon will be delivered the next day, 4 days later after being released in hospital it was delivered. But the fruit was never replaced as per the consultant i spoke to, till now nothing. Now i paid nearly R700 for bad fruit late delivery and the occassion was spoilt. Very very poor. They very quick to take your money but when replacing damaged stuff, think again.”
“Netflorist seriously has to do something about their website. I was frustrated because I couldn't browse through everything. It's not user friendly at all. Perhaps an app that you can download? I really wanted to order a few gifts but I'm not finding what I'm looking for”
“Unfortunately I have to add one star nothing avaliable for worse, if there was it would be in the pathetic region.
Placed a birthday order and paid for it 7th December 2021 to be delivered 9th December. 9th December at 14:30 I recieve a phone call from net florist asking if the contact person is a patient at sunward Park Hospital or a does she work thetr. I confirm she works there but has left for the day and request delivery to pls take place the 10th December delivery before 14:00.At 13:30 the 10th December i phone netflorist to confirm a update on the delivery I am informed the parcel is still at the depot its already a day late and they leave it behind again. I request that they please phone the receiver and ask for a change if delivery address. The call center agent phones me back and says arrangemts have been made with the reciever and parcel will be delivered before 8pm that evening This never happened I phone again the11th December at 08:05am i get told they very sorry but the parcel had not been manufactured yet and that it was out on delivery. Company is pathetic and I hope all can read this so that they know how incopatant netflorist is.
I want my money back got another company to deliver a different birthday gift for me and it is done all in one day. We're netflorist can't get a simple birthday gift delivered on the day of the birthday.
Like I said pathetic”
“UNSOLICITED SPAM marketing emails - UNSUBSCRIBE is IGNORED - EMAILS requesting to be deleted from database are IGNORED - MULTIPLE SPAM emails received daily - Happily violating South Africa's spam and privacy laws - Criminals!”
