New Vehicle Parts Reviews

Name: New Vehicle Parts
Address: Unit 4 Alpha CourtCapitol Park,Thorne,, Doncaster
Rating: 4.38

4.4 Rating 1,970 Reviews

84 %

of reviewers recommend New Vehicle Parts

Company Reviews

Questions

Metrics

4.4

Based on 1,970 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01405 810 876

Email:

newvehicleparts@gmail.com

Location:

Unit 4 Alpha CourtCapitol Park,Thorne,
Doncaster
DN8 5TZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not good at all. Wrong item received. Emailed to ask to return item and have my original order sent out- still waiting!!”

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Posted 5 years ago

“What part? Not received anything yet. Not even a dispatched email”

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Posted 5 years ago

“Delivery is great however the part didn't fit. It was a similar shape but had extra plastic that made it impossible to fit into the wheel arche.”

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Posted 5 years ago

“Not got it yet!”

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Posted 5 years ago

ordered on the 3rd despatched 7th due to bank holiday

Posted 5 years ago

“Where is my part??”

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Posted 5 years ago

“Still waiting for my parts?”

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Posted 5 years ago

“Order was lost in the system due to ‘IT’ problems. But was dispatched when I called and chased when it would be delivered 3 days later.”

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Posted 5 years ago

“Terrible. Item poor quality and bad advertisement resulting in item being wrong and having to be sent back. Bad customer service, very expensive delivery and had to pay to return. Would never use again.”

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Posted 5 years ago

customer ordered wrong part

Posted 5 years ago

“I ordered one mirror for Peugeot Expert 2017 and I received one for Peugeot 2007 thx!”

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Posted 5 years ago

please accept my apologies but why have you not contacted us to sort the issue

Posted 5 years ago

“I have spoken with Paul he have no idea what he talking about He is useless don’t want to help customers he hang up the phone very rude ,time 12:14 /26/03/19”

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Posted 5 years ago

i spent 20 minutes on the phone explaining to the customer the part fitted to his vehicle but he would not listen to me

Posted 5 years ago

“I was convinced I selected nearside wing mirror for my van, however I made a mistake, I found your response unhelpful, so I won’t be back on your site, thank you for sending this review format”

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Posted 5 years ago

customer was informed to return for a refund and re order correct side from the website

Posted 5 years ago

“Haven’t got my item?”

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Posted 5 years ago

“I called them to check it was the correct part I was ordering online. A grumpy man answered and was muttering and didn’t seem helpful at all!!!! You could tell he didn’t want to help me. Anyway, part arrived it was very similar to the genuine part however, it didn’t fit corrrectly but it will do....”

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Posted 5 years ago

“Where are my parts?”

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Posted 5 years ago

customer was informed before despatch that the item was damaged and he would be refunded

Posted 5 years ago

“Never received the part!”

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Posted 5 years ago

Delivered Tracking no. 37048868800001813F86A Your item was delivered on 08-01-2019. Service used: Royal Mail Parcels Updated on: Tuesday 08 January 11:03am Delivered by Newton Abbot DO

Posted 5 years ago

“Ordered via eBay! Chased a week after it was due only to be told courier must have lost it! No tracking number, no information. Terrible attitude and not interested in resolving! Got a refund although 2 weeks after it was ordered. Had an email to say he’s blocked my account from buying from him again!!!!! As if I would want to. Companies like his give eBay it’s poor reputation!”

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Posted 5 years ago

we did everything we could to sort the issue with the customer and the thanks we get was a negative feedback from him

Posted 5 years ago

“I ordered a part for my car so selected the part for cars up to 2012 as my car is 2011 but the part came and was incorrect.I was told by Paul Waugh that as the incorrect part was ordered i had to pay the return postage.I clearly didn't order the incorrect part which i explained to Paul as i ordered the part that related to the year of my vehicle but then got no reply.Hence i am returning the part at a cost to myself and sourced a replacement part from a different company.”

Helpful Report

Posted 5 years ago

hi we have replied to every message from the customer his car was the new shape the year ranges are guide line only and its customers responsibility to make sure the picture and description matches there vehicle thanks

Posted 5 years ago

“Wrong part. I wanted the big grille with badge. Waiting on refund number”

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Posted 5 years ago

Customer ordered wrong grille they ordered the lower one happy to refund customer once part has been returned

Posted 5 years ago

“After a brief phone call to confirm suitability of the part(Kia electric o/s mirror) I ordered and paid online. All seemed to be ok, confirmation email etc, then a day later an email informing me my payment has been refunded. No communication as to why or if the part will be available. Disappointing!”

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Posted 5 years ago

hi if you read your refund there was an explanation on there telling you why it was refunded thanks

Posted 5 years ago

“Haven't received it”

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Posted 5 years ago

New Vehicle Parts is rated 4.4 based on 1,970 reviews