New Vehicle Parts Reviews

Name: New Vehicle Parts
Address: Unit 4 Alpha CourtCapitol Park,Thorne,, Doncaster
Rating: 4.38

4.4 Rating 1,970 Reviews

84 %

of reviewers recommend New Vehicle Parts

Company Reviews

Questions

Metrics

4.4

Based on 1,970 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01405 810 876

Email:

newvehicleparts@gmail.com

Location:

Unit 4 Alpha CourtCapitol Park,Thorne,
Doncaster
DN8 5TZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick to take money, and a fast service! Although poor when it comes to a return, emailed 2 times no reply..”

Helpful Report

Posted 3 years ago

no contact from customer unabel to resolve

Posted 3 years ago

“Ordered 2 headlight units for my carhaving to send them back. Faulty, indicators have a mind of there own and dipped headlights,terrible and cannot use leveller inside of car.for the amount of money paid should be very good. Bad batch???.”

Helpful Report

Posted 4 years ago

we apologised for the fault and offered full refund on return of headlamps thanks

Posted 4 years ago

“They sent me the wrong item and wouldn't do anything about it when I contacted them. I wanted a replacement heated door mirror for my Zafira. Their website showed they had one and the photo showed the back of the mirror, with the heater tracks on. The photo was exactly the same as the broken one I had, so it was clearly the right choice. However, when it arrived, the mirror wasn't the same as in the photo. It had no heater or connections on the back. I told them, and their response was a short email saying that they had no heated mirrors in stock. Since half the cost was postage, there was little point in arguing the case. Therefore I have temporarily put the mirror on while I source a proper heated mirror. When I get that, I'll put it on, and chuck the unheated one in the bin.”

Helpful Report

Posted 4 years ago

“I ordered a mk1 focus sill and when its arrived, it is bent out of shape and has split in the top corner. I am waiting to find out whether the part is usable before sending it back.”

Helpful Report

Posted 4 years ago

“The part arrived really quickly etc and this review would’ve been five stars. However they have put a photo of LH rear light but description as RH and visa versa. If they had used same photo for both, I would’ve assumed generic photo but as they didn’t, I assumed photo was right. Now I have to pay for return. Fuming.”

Helpful Report

Posted 4 years ago

“Wrong item sent, Hence not particularly impressed .Requested wing mirror for 2008 Ford Fusion, received one for a 2002/5 Fusion. Wrong shape and wrong electrical contacts. Am sending item back hoping for correct replacement if money back including postage. Also package contained a letter obviously from a previous customer who also received this exact wrong part. Please rectify . R P. J Smith. Ex68eq”

Helpful Report

Posted 4 years ago

Strange just checked your order and its for fusion 2002 to 2005 so item been ordered incorrectly we are not at fault

Posted 4 years ago

“provide a returns facility on web site for return of parts not as wanted, do not reply to requests on internal request page”

Helpful Report

Posted 4 years ago

hi only received email yesterday about a return

Posted 4 years ago

“Nothing wrong with the part. But it was incorrectly addressed and therefore mis-delivered. it took me 2 hours to track down the parcel, with no assistance from your company. An apology would have rectified the matter and made this complaint unnecessary. Poor customer service.”

Helpful Report

Posted 4 years ago

my apologies but this was not our fault but dpd

Posted 4 years ago

“I had a notification that the part had arrived. The photos in the notification were not of my property. Phoned them to find out where they had sent my parts. Was told they would look in to it and come back. Never heard back from them. Eventually found out where the parts had gone. To an address similar to mine in the road and only when the people had come back from holiday. Quick despatch, but take care on getting the address correct!”

Helpful Report

Posted 4 years ago

Your parcel has been delivered at 12:29 on Fri 10 May 2019

Posted 4 years ago

“I placed my order on a Tuesday morning and hadn't received it by Friday so I emailed to find out what was going on and they'd basically just forgotten to dispatch it. They dispatched it Friday with Royal Mail so I received it the following Monday. That's a ridiculously long wait when I'd paid £10 for next day delivery. I got a mediocre apology but no offer of a refund for postage.”

Helpful Report

Posted 5 years ago

“I placed the order on 30th December but till date I haven't received any email in regards to my order. Perhaps an automated mailing system could be implemented to notify customers on their orders soon as its been placed.”

Helpful Report

Posted 5 years ago

“Ordered parts on wednesday , delivered the following tuesday , after I phoned you to ask what was the problem . Do you need a new courier ?”

Helpful Report

Posted 5 years ago

hi delayed shipment due to customer not being home on first attempt of delivery 04/12/18 12:04 Your parcel has been delivered • 04/12/18 07:35 Your parcel is with one of our drivers for delivery (due between 13:15 - 15:15) • 03/12/18 07:15 Your parcel is with one of our drivers for delivery (due between 15:27 - 17:27) • 02/12/18 13:53 Sorry we missed you. We've left you a calling card • 02/12/18 06:26 Your parcel is with one of our drivers for delivery (due between 14:37 - 16:37) • 30/11/18 05:45 Your parcel has arrived at your local depot • 30/11/18 00:05 Your parcel is at our sort centre • 29/11/18 16:42 Your parcel is in transit • 29/11/18 00:00 Your parcel will be with us soon

Posted 5 years ago

“Did not have fittings for led back light,otherwise ok”

Helpful Report

Posted 5 years ago

“Received wrong part, hoping they send correct one asap”

Helpful Report

Posted 5 years ago

“The man on the phone did not talk nicely. but the lady was polite.”

Helpful Report

Posted 5 years ago

“ordered parts thursday b4 5 email them on friday morning to see if my parts were coming that day got no reply and no parts yet not very pleased”

Helpful Report

Posted 5 years ago

“parts arrived in a single layer of shredded bubble wrap...panel bent and dented. due to time constraints we have had to use it anyway.”

Helpful Report

Posted 5 years ago

“The panel had a crease through it.”

Helpful Report

Posted 6 years ago

HI if you had an issue with your purchase why have you not contacted us to resolve the problem

Posted 6 years ago

“Pictures of parts ie right hand lights are shown on the left and likewise left hand parts shown on the right ,why not use the normal near side and offside”

Helpful Report

Posted 6 years ago

“I still haven’t received it and you’ve asked me to write a review! I will rate you again once received the product”

Helpful Report

Posted 6 years ago

New Vehicle Parts is rated 4.4 based on 1,970 reviews