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New Vehicle Parts Reviews

4.4 Rating 1,970 Reviews

84 %

of reviewers recommend New Vehicle Parts

Company Reviews

4.4

Based on 1,970 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01405 810 876

Email:

newvehicleparts@gmail.com

Location:

Unit 4 Alpha CourtCapitol Park,Thorne,
Doncaster
DN8 5TZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID - INCOMPETENT UNETHICAL LIARS - After sending wrong part (costing me garage time and money) 'Paul' finally agreed to pay return postage. Part returned - return postage not refunded. Have lodged written complaint with Ebay & Doncaster Trading Standards, so at least their card is well and truly marked. Also, DO NOT BELIEVE ONLINE RESPONSES POSTED BY COMPANY - COMPLETE DRIVEL. Response written to my earlier complaint is PACK OF LIES. I would also not trust gushing positive reviews posted after any complaint - their nature & timing leads me to believe they are posted by company acolytes”

Posted 3 years ago

“AVOID LIKE THE PLAGUE - sent wrong part, cost me garage time/ money + return postage time and cost. Ebay ad a disgrace - indicated one part only for my car, no mention of veh reg check needed. Reality - more than one part, did not stock correct for my car. Refused to accept blame and pay for return postage even though stated by phone they should have performed veh reg check Cowboy back of a shed company. Ignorant, negligent customer service woman. AVOID LIKE THE PLAGUE”

Posted 3 years ago

Customer arrogant and argumentative. When originally ordering he said he knew what part he wanted without checking first. Offered full refund on return but that was not good enough for him.

Posted 3 years ago

“Your asking for a review my item was supposed to come 2 days ago and it still hasn't been shipped ? This a joke ?”

Posted 3 years ago

“Absolutely awful, Ordered a replacement wing for my car to which they sent me the wrong one, I realised this after I had it sprayed. The owner then told me if it was primed again he would exchange it, so I payed for it to be re primed and sent out to get my replacement, a month later, I have no replacement wing and no refund after sending 10+ emails and getting ignored! Would avoid at all costs”

Posted 3 years ago

due to a poor paint job of putting in back to primer I am unbale to re sell it

Posted 3 years ago

“I got the wrong part. I ordered a 2004 wing mirror cover for a Renault Kangoo & I got a part for a 2008 transit so it no good,”

Posted 4 years ago

“I ordered a RH front wing for my classic mini and left instructions with order to ensure correct part was being sent,( RHF wing with repeater hole and NO aerial hole) well they sent a LH wing WITH an aerial hole and repeater hole and could not have been any more wrong with order. The new wing that came wrongly had 3 stickers on it. two describing NO aerial hole and one describing with aerial hole??? Disappointed is not what I am thinking at the moment. Yes they need to get their act together if they truly want to improve service. sorry but the poor score is the best they deserve for a panel company.”

Posted 4 years ago

“Ordered part for next day delivery on monday the 14th. Recieved an email on the 15th stating it has just dispatched with a 48hour delivery time. It's now Friday the 16th and still haven't recieved my order or and tracking. Very poor service.”

Posted 4 years ago

Customer used wrong address on the order was delivered on the 18th decemeber

Posted 4 years ago

“DO NOT DO WHAT THEY SAY THEY WILL DO.... PARTS DAMAGED AND SAID THEY WOULD CHANGE IT, THEY NEVER TURNED UP WITH REPLACEMENT ......”

Posted 4 years ago

customer not in when we tried to come and change it

Posted 4 years ago

“Havent recieved the product yet”

Posted 4 years ago

“Mirror housing ostensibly for more than one car from VW Group, mine is Skoda Rapid from 2013, so should be fine for mirror housing for 2012 model. Arrived at body shop, sprayed (pre-primed), then found there was no bracket on inside of unit for fitting to car. Repairman needed to use own contacts (I'm still waiting), so a -day job is now 6 days and counting. Of course, respray to car colour means that part no longer returnable (and to be fair, it's not the best quality I've ever seen - though that may be a reflection of the price; there's a visible crease along it where the original didn't have one.”

Posted 4 years ago

we are sorry the part does not fit your vehicle the information given on our website is guide only and you are advise to check with us first t see if it fits your vehicle and to check fitment before goods are painted. we offered customer a refund if he returned part back in original condition thanks

Posted 4 years ago

“Not happy at all. I order a silver wing mirror case and was sent a black one !!”

Posted 4 years ago

we supply new parts that need to be pianted

Posted 4 years ago

“The delivery took ages as i had my car waiting for a part and the place charge me 25pound per night cos the car had no Road tax or insurance...so disappointed ....and even you charged me for delivery..”

Posted 4 years ago

hi it was delivered within 3 days of ordering

Posted 4 years ago

“Ordered the right part was sent the wrong part then did not get all my money refunded”

Posted 4 years ago

strange was refunded on the 3rd september

Posted 4 years ago

secondly customer ordered fiesta when he wanted b max

Posted 4 years ago

“Still haven’t received my item been almost a week”

Posted 4 years ago

“Worst customer service I have experienced on ebay. Misleading and incorrect part number in adverts, NO apology offered. Not willing to accept responsibility or acknowledge the inconvenience caused to customer. Avoid”

Posted 4 years ago

customer was offered free return but he could not be bothered

Posted 4 years ago

“Went on line and found them cheap. Ordered my part and got a completely different part. Wouldn't recommend.”

Posted 4 years ago

hi I apologise for any error but this can be rectified if you respond to our email

Posted 4 years ago

“It was meant to be next day delivery. 3 days later and it still hasn't arrived!”

Posted 4 years ago

we don't offer next working day as guaranteed 37048868800002FC94D36 royal mail

Posted 4 years ago

“Delivery not arrived!!! Royal mail is not a good option”

Posted 4 years ago

give it chance to arrive only been a couple of days so impatient

Posted 4 years ago

“Sold wrong part, even confirmed it was the right part”

Posted 4 years ago

how did we sell wrong part to you as you ordered this from our website not directly with us

Posted 4 years ago

“I'd give 0 stars if I could. I always try to give online companies the benefits of the doubt when things go wrong, and the opportunity to put things right. I understand its someone's livelyhood. But having received a badly damaged front bumper from New Vehicle Parts, or Prasco limited, things changed. The part arrived with several large, deep scratches in the supposedly new bumper, upon contacting the supplier they asked could I repair it for a discount (assuming that I have the skillset or budget to complete such a task) when I said no they went silent. PayPal found in my favour on complaint as Prasco/New Vehicle Parts did not dispute. Do not buy from. The seller is illiterate, assumes the buyer is an idiot and refuses to take responsibility for its own damaged goods. The worst customer service I've ever received. I bought a new part on ebay from a reliable supplier no issues. Avoid like the clap”

Posted 4 years ago

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New Vehicle Parts is rated 4.4 based on 1,970 reviews