NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 20,752 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 20,752 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 25th May 2023

Lauren Brooks

NewYorkDress 5 star review on 24th May 2023

Lisa Whitw

NewYorkDress 5 star review on 23rd May 2023

Anonymous

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish you had a return policy. It makes me super nervous to buy without one.”

Helpful Report

Posted 1 year ago

Please contact one of our customer service reps to 212-594-3600 and they would be happy to help you with sizing and styles.

Posted 1 year ago

“I just ordered so I am not yet sure about the product but the customer service experience was excellent. I was able to chat with someone on line and then spoke with a live person by phone who answered my questions.”

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Posted 1 year ago

“good selection of dresses”

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Posted 1 year ago

“Good”

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Posted 1 year ago

“I do enjoy shopping with Newyorkdress.com”

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Posted 1 year ago

“The dress was delivered promptly, but I had to pay an additional $26 in taxes. However, the way the dress was packaged left much to be desired. It arrived tightly rolled up in a rather compact package, along with a hanger. When I finally managed to remove it from the packaging, I noticed marks on the dress from the hanger, and the dress was terribly wrinkled. The hanger itself had shattered into dozens of pieces and scattered out of the package. All the flower decorations (wires with stones) on the dress were twisted into an unrecognizable mess, and I had to carefully and cautiously straighten them to prevent the delicate wires from breaking. I've ordered designer dresses from other websites before, and dresses of this price range usually arrive neatly packaged in a branded box and well-ironed, ready to be worn right away. This shipment gave the impression that we had ordered low-quality clothing from AliExpress. I would really like you to pay attention to this! I can provide my photos. I don’t know if I will order here again given this attitude towards the expensive product I ordered.”

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Posted 1 year ago

We are so sorry to hear about this. We have forwarded this to the designer as this shipped directly from them. We truly appreciate this feedback so that we can continue to better our services.

Posted 1 year ago

“Nice dress”

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Posted 1 year ago

“first time buyer.will do a more detailed review next purchase.”

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Posted 1 year ago

“Did it online myself”

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Posted 1 year ago

“Thanks”

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Posted 1 year ago

“Ddgh”

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Posted 1 year ago

“Beautiful dresses. Hope the quality is good.”

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Posted 1 year ago

“S”

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Posted 1 year ago

“Our first try”

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Posted 1 year ago

“Easy website. Hoping the dress will look the same as the pic :)”

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Posted 1 year ago

“Very good”

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Posted 1 year ago

“Thank you”

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Posted 1 year ago

“Trouble using the text system online . Very difficult to find a phone number”