Next Reviews

3.6 Rating 1,272 Reviews

64 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.6

Based on 1,272 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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Does Next deliver on time?

Helpful Report

(1 month ago)

Greater than 33% of reviewers feedback is Next normally delivers on time.

Helpful Report

(1 month ago)

54.55%

Industry Average

“ 0 stars they deserve seriously guys unless you want a nervous breakdown DO NOT ORDER ANYTHING FROM THEM !! I ordered on the 3 rd of January 2022 and paid for Next day delivery that NEVER HAPPENED AND ONLY delivered HALF OF MY PARCEL!!After phoning up; you get some imbeciles ,who can’t spell you have to dictate like children the letters,you get a cynical cow saying !!the couriers have problems need to given more time(so If you are working think twice) I had to tell them if tomorrow you don’t deliver my parcel I will chase the refund with my bank seriously A NIGHTMARE TO DEAL AND NEVER AGAIN I WILL ORDER ANYTHING FROM THEM ”

- Alex Mihut

Next Reviews

Delivery - Average