“Good trainers but terrible customer service, definitely not a world top company.
First time using their website to order online and it was terrible, do not try.
Ordered a pair of trainers, got confirmation of dispatch and never got the product.
After 10 days contact their chat centre and they said the order was lost that I would have to reorder if I wanted the trainers but they were out of stock.
Not only I didn't get the trainers for the event I needed them for but I missed on buying another products during black friday sale.
Their customer service didn't offer any sort of solution to this and added another unhappy customer to their record.”
“Ordered brand new Nike Vaporfly shoes but got used ones..They did not do a basic quality check for these expensive shoes..Sounds crazy.. And I have to wait for another week to exchange them..This is ridiculous..”
“I ordered a Nike sweater 3 weeks ago and when I call no one knows where the shipment is. When I track it, it’s just stuck in one place with no movement for 2weeks! Never ordering from Nike.com ever again! Lesson learned”
“Yontay. She is a nice persin and a nice sales lady at nike outlet seagrass mills mall she has a nice personality she's good to the customers and when I get paid I'll be back to buy”
“Recently I visited the Georgetown Nike Store with my wife an my son for the first time. The place was immaculate and all of the employees were busy about helping customers and straightening up merchandise. They all seemed happy to be there. We first met with Pereta who was one of the sales reps. She was amazing! She was very friendly and knowledgeable when it came to purchasing right type of basketball shoes for my son and made some great recommendations. I was very impressed.
We met Ro at the checkout. Great personality! She made us laugh and asked how our experience was. I told her that I loved it and would like to share my experience. It really was a very nice experience. No pressure sales, people genuinely wanted to help you. I would not hesitate returning and will tell others of my experience. You have a great crew there at the Nike Georgetown store in DC.”
“One thing I will say about this company is that it's horrible. Allowing fraudulent purchases be viewed as authentic purchases. I've call 3 times about a purchase I never made and it is clear as freakin day that it was sent to a different location from were i have been living for 14yrs. Your company policy states it was an authentic order and if i want my money back I have to return the product. How can I return a product I never received nor did I order to know what it was to even return. You know who ordered the product why not charge them? go after them? since they technically didn't pay for YOUR products and just return the money that is mine that your customer used to fraudulently pay for your products. It's blatantly clear this company runs on absolute greed and fraud and doesn't care about actual justifiable facts. I will be taking legal action.
Absolutely Disgraceful, I was never even a customer, but now after this I will NEVER support Nike in any way along with my family and friends.”
“The Best Shoe I Have Ever Bought!
NIKE FlexExperience 8
Run, Tennis, & everyday!
Soles have structural integrity
Light weight, flexibility and extremely great wear.
I bought 3 to insure a future supply.
Thanks for developing this winner!”
“Ordered 8 days ago and received an order confirmation, after waiting for the promised shipping confirmation I decided to contact them today, only to find out the order had been cancelled and they had not notified me.
Go elsewhere for your sporting goods.”
“I have neuropathy from diabetes, nike is the only shoe I can wear that don't hurt my feet. I purchased 2 pair from sports authority in fay nc. Both shoes fit great and wear good. My 1 pair have a clicking sound in the right shoe every step i take. They are only a week old. I called the store and they referred me to nike.com where I was told to send my shoes in for inspection to determine of there was a defect. I guess I'm supposed to purchase another pair of shoes to wear while mine are in the mail. Not a very good way to honor such a great name in shoes. I was expecting to hear take back to store and let mgr verify noise and replace shoes. Im not wanting my money back, just a shoe that doesn't make a noise. Please help”
“One of the worst customer service experience I bought shoes that had a manufacturing defect with the sizing and was told by advisors they can't do anything so I asked to speak to a manager and had to wait 1 week with constant calling to receive a call and the manager was very rude and did not even attempt to resolve and accused his staff of lying and offered less that was offered by the advisors and terminated the call without any solution. When asked to speak to someone higher he advised there's no one and to take the business to court JUST WOW.
I WOULD ADVISE TO AVOID THIS COMPANY AT ALL COSTS.”
“One of the worst customer service experience I bought shoes that had a manufacturing defect with the sizing and was told by advisors they can't do anything so I asked to speak to a manager and had to wait 1 week with constant calling to receive a call and the manager was very rude and did not even attempt to resolve and accused his staff of lying and offered less that was offered by the advisors and terminated the call without any solution. When asked to speak to someone higher he advised there's no one and to take the business to court JUST WOW.
I WOULD ADVISE TO AVOID THIS COMPANY AT ALL COSTS.”
“This is what went wrong I am tired of pulling in raffles and trying to get sneakers. That finish line and Foot Locker keep letting people walk out the back door with 5 to 10 pairs of shoes and not giving customers a fair chance to get a pair of sneakers . I have pictures coming out people from finish line with boxes of shoes through the back door how is that fair for anyone 603-674-7033. There's my number just in case if anyone is interesting in more details.”
“Three item not send with other items. After three months wait and seven calls to Nike, I was told they didn't believe me and I wouldn't be getting a refund. So I am down £90 my age is seventy. So I can not afford to loose that sort of money.”
