“Ordered two mango lanterns, both arrived with glass candle holder in bits. For £100 without discount, quality and care needs major improvement. One breakage is a nuisance, two breakages is beyond annoying”
“Regarding Order #GE3344672715GB
These beautiful clear vases accented in gold were scratched, dull and extremely cheap in appearance, however, I paid way more than their worth. I wanted to love these so, so much 💔 I will most likely donate them.
UNHAPPY and UNSATISFIED CUSTOMER!!!”
“I am sad to write this review as I’ve ordered from Nkuku several times as I love their items.
I placed order: NS0055367867 on 22/10. This was my second or third order through this company - I’m a good customer! This order consisted of 1 item of large furniture and several smaller items. Unfortunately the furniture was not a fit for our home and it was carefully re boxed within 5 minutes of delivery. It then took me almost one week to have Nkuku request a courier collection. The box was HUGE and took up considerable space so was a massive inconvenience especially as the courier then took a further 10 days to collect. By this point the box had blocked the majority of our lounge area for 2.5 weeks! I checked with the courier the following week and was told the box was delivered back to Nkuku 4 days later. It’s now been weeks since it left my house and I’ve called Nkuku so many times for my refund. They don’t pick up the customer service phone number or I’m told they’ll “look in to it and resolve”….yet I’m still £500 out of pocket.
My suggestion to anyone wanting to buy from this company - the items are all undeniably lovely and of excellent quality but please ensure you’re 100% sure you want the item as getting a refund is impossible. I’m contacting my bank today to make a claim as-well as reporting this company to trade standards.”
“I have a problem with a partially complete order,I have sent numerous emails and still no reply,appalling customer service and I will never buy from Nkuku again”
“Horrendous! Ordered a floor lamp and nearly 3 weeks later still no lamp. Spent ages trying to speak to someone and was promised a call back and nothing!!! Or you can’t get through on the phone lines. I have given up in my lamp now and have asked for a refund but will I ever see it?!”
“Bought several items. Looked awesome on the site. Arrived. Really disappointed. Spent £200 on a picture frame, tea light holders, chopping board and champagne glasses. Sent everything back except the picture frame as they were ugly and quite frankly smelly.
Followed all the refund instructions. Even took the box, which was within the size and weight restrictions, back to the drop off point. All the driver had to do was put it on the van.
My refund should have been £148.50. They have refunded me £68.80. God knows how they account for the outstanding £79.70.
Don't buy from Nkuku. They aren't cool and don't care about their customers. Buy from Rockett St George instead who have lovely products, less expensive, of superior quality... and provide excellent customer service!!”
“Sofa ordered and paid for in full in August 2020. Agreed delivery in 8 weeks. Finally delivered 24 weeks later! Emails take four days to answer. 'Phone calls/messages are ignored. Assured delivery dates postponed. Customer service is truly abysmal. The product is good quality but very, very expensive. Just shop elsewhere.”
“No one calls you back, phones don’t get answered, when you get the the front of the phone queue they hang up in you. This happened to me 3 times! really really bad experience with a company I’ve spent a lot of money with. They have nice products but terrible terrible customer service. Also once you’ve been treated badly, they don’t try to compensate you. After all the bad treatment, items that don’t work. The least they could give would be a voucher.
Don’t shop or use them if your worried about something being wrong with the product. It’s stress you don’t need in your life. Breath and move on. Lots of other companies want your business and care about their customers
Bye bye Nkuku you’ve lost a good customer. But obvs you don’t care”
“Nkuku is by far my worst experience with online shopping. I placed my order on 27/11, and yet 14 days later I still do not know when it will arrive. What upsets me most is that on their website they are now advertising this: 'order by midnight on Monday 14th December for guaranteed pre-Christmas delivery'. I would like to know what happened with my rights for a timely delivery? Due to the delay I informed them as early as on 02/12 that I would like to cancel my order, but apparently that is impossible and the only solution is to wait for the order to arrive and then send it back to receive the refund. The customer has got no rights, only hassle with Nkuku!”
“I recently bought the Sagari Rocking Chair. It arrived within the expected delivery time. Unfortunately, it soon became apparent that this was a previous return from another customer. The plastic envelope that should enclose all the small items was already cut open and one of the key plastic tubes integral to the build of the chair was missing. The tube that was present had leather residue on its surface which had clearly been used before. In addition, the leather section of the chair had stains/marks. Also missing was any documentation to return the chair and the original cardboard packing smelt rotten and was already open when I received the package. I have tried to contact customer service (non-existent) and have had no correspondence. Very disappointed in this company who initially looked like a reputable company according to reviews ????”
“Sent me the wrong product twice and had no interest in resolving the matter quickly for me. I am still waiting and have three useless items sat at home. They are still selling the product online but blaming their warehouse saying the items haven't been checked if they are in the correct packaging. Why are you still selling them then!?
Poor customer service and quality control. I will not order again.”
“I bought the Baba large wide lamp and matching lampshade online, the positive is that Nkuku offered 10% discount on new customers first order, so instead of £179.00 I paid £162.00. That's where the positive ends. The lamp is described as hand blown recycled glass; there is a distinct join on the lamp, so not sure how it could have been hand blown??? The worst aspect is the poor quality. The glass body of the lamp is thin and lightweight, not the thick recycled glass you might expect for the price. The extortionate price far exceeds the quality of the lamp.”
“I would NOT recommend buying anything from this company.
My product arrived a day late because they suggested I had put the wrong address. When it finally arrived it was completely broken. There is no way they could have missed this when packing the item. It was very expensive and I assumed it would be made well. I assumed wrong.
I rang to ask for the broken part to be replaced to which I was told they would like to collect the entire product rather than just replacing the broken part, completely ignoring the environmental impact that has on the planet when all that was required was to post a new part to me via postal service. Apparently it is their company policy to pollute the planet though.
Really rude and unhelpful customer service women.
Avoid. 1/10”
“Faulty, ugly items, severely overpriced. I have ordered twice from Nkuku and deeply regret doing so, I won’t do it again. First time I had to return substantial part of order and it took 3 weeks plus to get money back. I am dreading how long it will take this time, as I have to return again.
Items are sold as made by artisans in India and therefore they supposed to have native and distressed look, and there is a catch, there is a difference between native and distress look and faulty misshaped, ugly item, unfinished, falling apart in some cases. I can’t regret more the purchases, it’s a hell. The hassle they make to refund your money is huge/ be aware of this company, it’s not as it looks on the website, it’s misleading, missold and misguided, they advertise to be happy to accept returns yet they build hundreds of obstacles so it’s not easy to retrieve money that were paid, also they write and talk to you as if it is you, the customer that causes issues because they never see anything wrong with the item even if it’s worst possible falling apart thing. I hate this Nkuku story telling about ethics and beauty of native artisan made items, and the fake nice and lovely face they put on. Stay away or regret, very unhappy customer.”
“I cannot believe that your ordering system needs to be so intransigent - being told by a ‘CustomerCare’ person to check the terms and conditions, when a simple ordering error could have been rectified so easily.
Would I recommend this company? Definitely not!
Customer Care should be renamed lack of customer care!”
