“Their strongest side is the product's design. The boxer lineup is very visually appealing and the matching socks are very nice as well. The product's quality is less impressive, the boxers visibly wear out after a couple of uses and the socks do not take machine washing very well. All ordered and paid for items arrive eventually, but most orders only arrive after being "returned" due to lack of delivery in the web interface.
As for promises of free trials and free products, most never arrived. Marketing suggests delivery of two free boxers. The second pair of free boxers never arrived.
Website further offered a free pair of socks, which signed me up for a socks membership. The free socks did arrive. Later, the website again offered a free pair of socks, which I again took. These never arrived.
Furthermore, during canceling of some memberships, (on accounts all of which have made payments for products), additional free products and discounts were offered in exchange for the membership not being terminated. These free products did not materialize. A discount was applied once, but only on one item.
Another problem I encountered was orders simply never getting processed, where I would not be charged in a given month and no items would be shipped. This would have annoyed me greatly had I not been signed up with multiple accounts, so I did end up purchasing at least one of each item.
It is worth reiterating that as of last week, all paid for products have eventually arrived. The products offered in promotions have, mostly, not.
As a side note, I've encountered many bugs on their website.
Items marked as not delivered once cannot be marked as not delivered again. The website gives a generic error message, the graphql response from the server states that the order was already used in a return. This means that if a re-delivery were to fail, you would be unable to request re-re-delivery. This has not happened to me personally with any product I actually paid for. Products from promotional offers are a different story, as outlined above.
Overall, I'm giving OTA 3/5 stars due to misleading marketing and quality issues. Other ratings calling them an outright scam do not correspond to my experience.
I've tested their service with multiple accounts and multiple addresses.
It is worth noting their web interface is rather confusing and might not be understood by people not working in the field of IT, which could lead some people to consider the whole thing a scam.
If you want to pay for nice boxers, go for it. If you're expecting something for free, don't get your hopes up.
People are obviously not entitled to free things, until you explicitly promise to provide them free things. It seems reasonable to hold a company to its promises.
If all items promised were shipped, this rating would be a solid 5/5.”
“Agree every comment, fell for same trap of social media, paid 9.99 free pair +1, its a monthly subscription fair dous, boxer's aint bad but not worth 9.99 a month, still paying for it, cancelled subscription a couple of time and got free pairs, always pay in the end, they are what they are,”
