“SCAM SCAM SCAM don't buy anything from them, they gonna force you to pay each month and will never cancel your subscription, even if they do they'll still charge you, never give them your credit card”
“I had a subscription for the boxers, they were nice and good quality but a bit expensive.
I went to cancel but they have a system where you build up 'shop credits' each time you make a payment and you can then spend this on clothing. It then made sense as to why they were expensive so I kept the subscription a little longer to build up enough credits to buy something.
That time came around and all items were OOS. I waited another month, meaning another payment was made, OOS again! This happened 4 times in a row, £40 less in my pocket and more boxer shorts than one could ever possibly want/need.
Finally, they had something in stock, not my size but who cares I will give it away. I purchase it with a whopping £13 postage!! They take the money but there is no confirmation email, no tracking number and not even a hint of it in the orders section in my account with them. Yet, they've taken the money.
A quick Google shows this is all a big scam, I wish I looked sooner. I contacted them to cancel and was greeted with the worst/rudest customer service I have ever experienced. I was told I could not cancel until I make another payment, I explained I do not have the funds, nor can I afford it and was told that it didn't matter, I must pay.
I have not received the item I am being demanded to pay for nor do I want it. If they let me cancel they would not be at a loss. They are forcing me into debt as I cannot make this payment and other reviews state they send debt collection letters.
I can't understand why anyone would want to wake up and go to work for a place like this.”
“I got to these “free boxeres” because i was playing a game and they said they will offer free boxers so ithought well why not? Then i had to put my card and pay one euro to confirm my identity (why the hell on earth would you need the credit card to identify someone?). During the process they never stated anywhere that by putting your card details you would automatically be in a subscription. They say a free trial but they dont say any subscription.
Anyhow i was charged two times, and i dont receive any boxers, never!!! This is the biggest scheme ever! Worst company i have ever seen! Should be broke soon i guess!! With all of these schemes and misleading people. I just wrote yesterday, and people seem to be ignoring me!!! I am waiting for a refund from a product that i didnt receive and from a service i didnt request!!!”
“Scammers.
Julia Marcolina, Jorn Besselink and Maurice Hoek have been reported to actonfraud, trading standards, Barclaycard and Paypal.
As others have noted, deceptive and anti-consumer practices are being employed to obtain card numbers and then fraudulently bill customers who have made it abundantly clear that they do not agree to such charges.
This is fraud by deception with intent to permanently deprive.
Any consumer who has been conned should also contact actionfraud and obtain a crime reference number to produce to their card providers immediately. This can be done online for free in under 15 minutes.”
“at first you get what you pay for and the product are nice and you get what you pay for.
HOWEVER, when you wish to unsubscribe you can't, honestly they wont let you. I have been trying to cancel payments with them for months now and what makes it worse is the bank can not help you as its a debit agreement.
every time I cancel and the cancellation is confirmed, they still end up taking out the next payment and whats worse, since I tried to cancel my subscription they have not even sent me any PRODUCT!
so here I am paying them when I don't want to, for a product I don't want, that I wont get anyway
Don't just read the reviews here, look online there are entire pages of people complaining about this scam
please avoid them, don't make the same mistake I did”
“Shocking!
Customer service is the worst thing I’ve ever come across, attitudes stink.
I haven’t had anything from this company in 3/4 years and I accidentally reactivated my account so they tried charging me for something I had not received and then went on to tell me I MUST pay as they cannot cancel payments.
I decided to go through another company in hope they could help resolve this and surely they did. Payment cancelled along with membership!
I do not recommend this company”
“unless u pay for youre free boxers, they wont ship you
( if u cancel ur subscription they also wont send out ur free pair) so fake advertisment and fake and malicious company”
“Don’t let your trial period pass and double check after cancelling. I think they reactivate your account automatically so be 100% it was cancelled otherwise you will be forced to pay 2 extra payments (even though the notice period is 1 month)”
“I canceled my account but they claim I didn't which is a blatant lie. They are also refusing a deletion of my account and are asking for my bank details and personal information in e-mails, really shady scammy company! I am reporting them for fraud and have to ask for my money back through paypal. Never ever order from here!”
“They are thieves! Doesn't send you the boxers you should follow up for several times, and when you want to cancel your subscription they says you should pay for 2 other months or will be fine 40€!
Even considering when you pay they send the boxers and without payment they won't send anything! Again they ask you money!”
“I'm deeply disappointed and frustrated with OnTheAss.com. After subscribing, I realized it was a mistake. Not only is the content subpar, but they also make it nearly impossible to cancel your subscription. SCAM | SCAM | SCAM
I've tried multiple times to cancel, but their system seems designed to keep you locked in. It's a blatant scam tactic, and it's left me feeling cheated and powerless. They've billed me repeatedly, despite my attempts to unsubscribe.
The lack of customer support is appalling. Emails go unanswered, and there's no way to reach a live person for assistance. It's clear they have no intention of providing any sort of satisfactory resolution to their customers.
Save yourself the headache and avoid OnTheAss.com like the plague. It's a scam through and through, and they have no qualms about taking your money and leaving you high and dry. Learn from my mistake and steer clear of this fraudulent operation.”
“This company is a con. Will try to take payment for unwanted items.
Don't get caught out with the free sample. It's not free they will take payments out of your account even if you unsubscibed. If you don't make a payment they will threatening you with legal action. Be warned quality of the stuff is not the best.”
“I've tried several months running to cancel this "subscription" to no avail, so then cancelled my D.D.. I've now received FOUR reminders to pay the outstanding month! Each time I've gone back onto my account to find that my account has an "open" payments unable to be cancelled, so I've attempted to pay it but the payment won't go through! Emailed them, they send me links or want bank transfer AND screenshots of proof.. SENT them all the proof AND have now gotten the COURT action email 🙄 FU 🖕🏼OTA... AVOID!!! See pics below..
See pics below”
“I thought this was a great idea, subscribed for around a year. Then I got bores of paying over the top for cheap socks (the boxers are great). I tried to cancel, didn't work, tried again, didn't work. So I cancelled my direct debit like a normal human being refused to cancel a subscription that is pre-paid. Remember the "pre-paid" part. I then received an email saying my payment didn't go through (wow, now they want money but no cancellations allowed). I ignored it as I still couldn't cancel, figuring someone who would provide a contact number or email address to cancel. Guess what? No, they instead sent me a threatening email to pay £14 (yes, threatening me to prepay) or else debt collectors will be assigned to collect £40. Why not cancel the subscription due to no payment??? This company has bad maths, bad ethics and sure as hell don't deserve another penny of my business. I will share this review wherever I can to save as many people as I can from this toxic behaviour. OTA, do you think you can contact me now???”
