“AWFUL COMPANY. SCAMMERS. STAY CLEAR. Ive been made redundant from work and needs to cancel my membership. I haven’t received any extra products apart from the free one you get when you sign up. I HAVE NO MONEY TO PAY and they are stating there’s nothing they can do. That I’m stuck in the contract. I didn't get my final wages so I have no money, I’ve emailed there customer service team multiple times and have had no luck. STAY AWAY. Such bad customer service and no have remorse …”
“There are individuals operating as scammers, and I strongly advise you to steer clear of any dealings with them. Furthermore, I am in the process of reporting these fraudulent activities to the UK customer services authority. I urge you to consider taking the necessary steps to protect yourself and others from falling victim to their deceitful practices.”
“Fa CAGARE ti rubano soldi se tu non vuoi più pagare e inutile trovano sempre rubare soldi dal conto (ON THAT ASS che me ne frega delle vostre mutandine se uno non vuole pagare e non vuole ricevere mutandine e inutile che esistete.
LADRI”
“Con business. Claiming subscription for providing nothing. Do not create an account they have nothing to offer, requesting payment for supposedly free offer I do not want. That is a scam”
“Scammers!!!!! WATCH OUT. i ordered a free pair of boxers in feb, when i got it i cancelled my boxer subscription but 3 days later i got an email saying that my socks subscription is being activated (i have no idea why) so i did what every pther person would do contacted their customer service only to fnd out they were a bunch of bots. So then frustratingly i blocked them from all my cards but they were still trying to charge £9 every other day. after the deadline i got an email saying if you dont pay the remaining fee legal action would be taken including "late fee". eventually i had to pay for them to leave me alone. BUT IF YOU ARE LOOKING FOR GETTING A FREEBIE DONT.. CAUSE THEY WILL CHARGE YOU 3X MORE THAN THE STUFF THEY'RE GIVING.”
“Con artists signed up for a free trial couldn’t cancel properly because when I did I got an email and when I clicked on the link reactivated my membership and wouldn’t allow me to cancel without charging me again, so I cancelled all my payment methods and now they’re threatening to take it to a debt collectors. There’s no contact number. There is no email address complete scam.”
“Hi There,
I took membership in On That Ass on 28th January 2024. I received a free boxer on 5th February 2024.
To explore more about On That Ass, I was just browsing their Socks Membership but unknowingly and unintentionally they accepted my Socks Membership on the 5th of February at 11:38 AM (UK time) when I received the membership confirmation email, I immediately cancelled and unsubscribed the membership within 2 minutes (on 5th Feb 2024 at 11:40 AM).
I also cancelled my Boxer Short subscription on the same day and time.
Recently, on 5th March, On That Ass charged me GBP 26.97 for the same Socks Membership. When I requested for refund, the company denied that they can't do anything about the refund even though they accepted the fact that the direct debit of GBP 26.97 had been accidental.
Since my cancellation of memberships of Boxer Short and Socks, I haven't received anything from them.
I don't understand why they charged me this significant amount.”
“They trap you with the subscription system; I paused it, and I didn't see at that there was an option to cancel the account. Then automatically, they send me a boxer and a bill. and now I can only cancel after one month, so they sent it to me in March, and next they said they would also send it to me in April, and from May on, the account would be cancelled. This is it; I don't want it.”
“Dont be scammed with free boxer
After I made a purchase from a webpage it offered me a free boxer from this company. However it was a big scam. I received 3 Boxers and 3 Socks and impossible to stop them with payment (obviously). I wanted to return as I did not even open the pack but they told its not possible. Never buy anything from this company.”
“Similar experience to many others. Signed up to trial but never received free boxer shorts. Cancelled subscription in the last few days before I was charged.”
“Same as everyone else - absolutely scammed because their free trial necessitates that you buy their subscription, then have such bad customer service that you'll almost inevitably have to pay another month before they cancel it. DO NOT USE THIS SERVICE.”
“Genuinely feel scammed. Cannot cancel membership, terrible customer service. Waste of money, completely regret signing up for free trial. Contacted customer support hoping they might actually be interested in resolving issues for customers so that they create trust, but no. The response I received from the support team makes me feel disgusted by this company. Do yourself a favor and never give them your card details.”
“This company has been taken money out of my bank account despite the fact that I have made email in them constantly telling them that I do not want their services. I have cancelled whatever subscription that they told me to cancel after using a free voucher to get a pair of boxer shorts for my partner for Christmas On that Ass have been charging me for something I don't use. I have asked them since December after I cancelled the subscription once, I got the free boxer shots to stop taking 10 pounds a month out of my bank account. They assured me last month that It has stopped it is still being perpetuated till now. Now I am having to change my bank details and my bank account to stop them from doing so. Just to be clear, I would give this company 0 stars. But they don't give that as an option to complete the review on this website. So I had to put one sta”
“Scammers, items don’t arrive.
They debit you weeks in advance of said delivery & they catch you for the following month too.
Cancel in February and you’ve paid for your pair in March and will also be debited in March for April!
Bunch of See You Next Tuesdays!”
“Absolute scam company never use them they took my money even though it was a FREE TRIAL just Google the Reddit post about this company that tells you all you need to know scam company never use them!”
“It's a Scam : they took 4.99 euros without sending anything.
And even i contacted them, and they refused to send a boxer or refund me !
I tried to cancel my subscription, and they refused. Even if you Contact them via mail, they won't cancel your subscription. The announced trial period isn't respected !!
Even i tried to clear my data and close my account, as GDPR customers rights, and they never replied.
Watch OUT !! Apparently, our data is being sold as well.”
