“It's a Scam : they took 4.99 euros without sending anything.
And even i contacted them, and they refused to send a boxer or refund me !
I tried to cancel my subscription, and they refused. Even if you Contact them via mail, they won't cancel your subscription. The announced trial period isn't respected !!
Even i tried to clear my data and close my account, as GDPR customers rights, and they never replied.
Watch OUT !! Apparently, our data is being sold as well.”
“Avoid at all costs, scam, don't be bullied by there threats, they have no legal rights, remove payment method and block the crooks website, there is a UK agency investigating this criminal site.”
“Same predatory scam threatening fines and debt collection over a subscription I cancelled last month. They already breached contract by not sending me 2 pairs on a deal and had no confirmation that another pair had been dispatched. Now they want me to send money for another month and did not honour my request to delete my personal data in accordance to UK GDPR Laws, will be reporting to the trade office. STAY AWAY FROM THIS COMPANY”
“Accidentally signed up for their socks next to my free trial. Cancelled as soon as they would let me, yet they're trying to require me to pay for one month. Now they're acting as though I am indebted to them, for a subscription that I did not want and that I have not received. They say they're turning me over to their collection partner but I'd like to see them try to do anything substantial when they have no legal basis. You can NOT require payment for an item that I did not want and that I HAVE NOT RECEIVED. This is completely illegal and they can pry that money from my cold dead hands. Seeing as the they're not working on the side of the law, I sincerely doubt there is anything they can actually do. I shall look forward to seeing them try. THEY ARE SCAMMERS at best, CRIMINALS at worst. DO NOT BUY, AVOID AT ALL COSTS.”
“Be careful with On That Ass, if you want to cancel the subscription, THEY WILL NOT LET YOU and you have to make the first payment no matter what. After paying they do let you cancel, but you have already paid in advance, even if you don't want the product, and they force you to pay with threatening messages.”
“Bloody scam take money out of your account even though the pants were supposed to be free my son didn’t like them and they didn’t fit him properly cancelled PayPal but sent another pair which I am returning just a bunch of con artists please don’t fall for this really bad scam”
“Thieves!!!! Scammers!! Liars!!!
I made a purchase on another website and was offered a free boxer from On THE ASS as a reward. I have to put in my details and card information for identification purposes. I had no idea this would turn out to be a subscription. When I found out that they were taking £9.99 per month for a pair of boxers that I don’t need (I haven’t even try the one that was supposedly free- not my taste of boxers). I cancelled but still taking my money.
I contacted them and they said I had a subscription I told I did not!!! But they claim when I put my details in to get the free boxers somewhere in the fine print I automatically goes into a subscription. I asked why does that have to be in a fine print for someone who received a free boxer as a reward. No answer !! Just lots of unwarranted information to frustrate me.
I am taking this to the Ombudsman and possibly small claim court.
This is scamming to the next level. No wonder ON THE ASS is getting rating score of 3.”
“sorry if my English is bad it's not my first language. I ordered these cuz they were free. when thy came I cancelled the membership and now almost 2 months later they send me a warning that I have an outstanding payment for a socks and boxers but I cancelled them but they didn't send me a cancellation confirmation so I have to pay for it and then I'll have to pay again next month and then thy will stop sending them and wanting money ( or at least they say)”
“niet te spreken over dit bedrijf. en ben ca. 2 jaar lid geweest. onderbroeken vervagen snel. sokken zitten te ruim of te krap. lelijke prints en veelal hetzelfde (maar dit is natuurlijk persoonsgebonden). kwaliteit is ook niet echt al te best.
Over de service niet echt te spreken, leveringen die verkeerd zijn gegaan. en ook rare acties, waar je lang voor moet sparen, die ineens uitverkocht zijn.
Opzegtermijn is apart, als je opzegt zit je er nog een maand aan vast.
ik raad iedereen aan om voor de helft ergens anders onderbroeken en sokken te halen.
1 ster is nog te veel.”
“I got my first pair in Jan 2024, cancelled within trial period and all good. was extremely easy to cancel it. I also signed up by accident for socks subscription, there was no trial period, I emailed them the same day to say it was mistake and they were kind enough not to Charge me, even though they didn't have to”
“I am a reviewer and I am testing loads of products but your website is just so badly designed and not straightforward at all.
Firstly: the BOT, is soooo hard to get to the customer service representative!
Secondly: cancelling the membership - I’ve never seen any website of where you can cancel the membership but before that you will still be charged twice for products. The customer should cancel the membership straight away without extra costs and products.
And Lastly: AN APPALLING AND UNHELPFUL CUSTOMER SERVICE.
I’ve explained my frustration and asked for cancellation of my membership because I couldn’t do that myself but no one did that AND no one even apologised! ABSOLUTELY DISGUSTING AND DISRESPECTFUL.
The quality is also bad, I would say 2/10”
