“What terrible customer service. The chat is so prescriptive it's pointless! When you email them, they take ages to respond and then don’t even read your issues correctly. I have ended up with half a dozen pairs of shorts that are wrongly sized. They are so coarse you need a larger size than normal to wear them comfortably.
Not worth the money or hassle!”
“The response to emails is really great but they don’t care if you receive your product's even after telling them. The advertisement is false because even if you stop the membership the following month money will be deducted for sure.”
“Their free first boxer offering when you sign up, is a false advertisement. They will not send you your free boxer as they advertise. They also have a terrible customer service.”
“EXPLOITATIVE TERMS AND CONDITIONS.
I signed up to On That Ass because they promised a free pair of boxers upon sign up. I received them and thought they looked okay so I decided to stay on for one extra month. The second pair looked dreadful, and neither pair were all that comfortable, so I cancelled my membership and, as any reasonable person would expect, thought that was the end of it.
However they told me that, according to their terms and conditions, I have a final payment to make which will result in a 3rd pair of boxers. Somehow they have rigged their terms and conditions so that, after cancelling their product, you are FORCED to buy another pair. Yes, I am going to be forced to purchase one last pair of boxers I don't want. I have contacted them and told them I don't want them, but they sent a happy and friendly reply warning me of extra fees if I don't pay up. It was like they enjoyed the feeling of having me trapped. They even put a smiley face on the end. Enraging.
This company do not care about customers. They do not want you to be happy. They want to rip every last penny from you. This is not a "customers first" business. My advice - steer well clear!
On That Ass if you are reading this and suddenly develop a conscience (unlikely), contact me to refund the final, exploitative payment you made. The boxers you send me will be unopened and you are welcome to have them back.”
“I cancled the subscription and they still trying to charge me, they don't fit me why would I pay £13 again and again! Don't use it!! Say the sent the product but they haven't and still charge you!! Waste of money if you a big girl!!!”
“This broker is a scam!! Please guys avoid them. I was only a victim to them because I believe it will be the best for me but am unable to withdraw from them and they keep on asking for more deposit. Am so glad Mrs. Lilo Grace was able to help in getting my funds from Them. God bless you MADAM, But if you wish to get in touch with HER I will be glad to share her info contact Email:: lilo__grace__75_( @ )_gmail_._com )
whatsapp:+1-( 6 -05 ) - 69-1--46-12”
“CON.
Just Google 'On that ass misleading false advertising'. They have lost legal battles regarding this. Having signed up to receive a free pair of boxer shorts trial and having cancelled within the specified time, they still wanted a subscription payment for that month's boxer shorts. This is not made clear anywhere on the offer. Closing your account is made ridiculously difficult. Harassment and threats follow. If you receive an email or advert stating 'free boxers shorts' without any explanation or wording which clearly states that you, the consumer will need to pay for something in return for getting the free item then this is deemed misleading and possibly deceitful and a breach of your rights.”
“Don't sign up!! Dreadful quality underwear - awful fabric; terrible design and fitting. I tried to cancel immediately but they won't let you, as they want you to "try it out". When I went back to cancel, I was "too late for this month", so now I have to pay for another delivery of AWFUL underwear that I don't want. I looked on Vinted & there were about 200 of the same underwear sets for sale, as the one I received. So clearly not a ME problem”
“They keep taking money out my bank I’ve cancelled the for three months now I don’t want the membership anymore and it won’t cancel . They haven’t even sent the right size underwear so I’ve been paying for nothing”
“I tried the 14 day trial. After trying it, my subscription wouldn't cancel, so I removed my virtual card so they wouldn't take my money: "
If you don't make the payment, we will charge a reminder fee of £330 the next time you are reminded. If payment is not made even then, we will pass the debt on to our collection partner. Out-of-court collection costs may amount to a maximum of CZK 1,000 in accordance with the Act on Collection Costs". Isn't that rather embarrassing of you? Please people don't try this if it costs you +-15€ for a stupid pair of shorts that you can buy twice cheaper in the store and in the same quality.”
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“I have emailed and got responses that my account has been cancelled yet they presist on charging me with no easy way of contacting them. They keep charging me after I tried to cancel my subscription 2 months ago. This is a horrible company that just keep taking from you.”
“They recently released a women's line of underwear and I gotta say the sizing and fabric is amazing. It is sad however that letters fall off after a second time of washing them and that the threading on the side of the underwear tends to come lose, they did however compensate by sending a new article so all in all that isnt a bad job. Canceling your subscription however they are tough in and when you try to talk to customer service you get a non helpful and sorry for my wording but just plain bad and not understanding response. Every other subscription that you end, it's done over, with this company you end up paying two or three more months after cancelation for more products, I'm canceling with a reason, so just cancel instead of forcing more product and money from a customer.. honestly just doesnt fewl okay and is nearing scam. Should seriously change that nonsense.”
“I would give it a no star but I want ppl to know that this is a scam ON THAT ASS tool £11.99 from my bank account without me knowing I've been sitting here for ages waiting for a refund they're not responding to my emails or messages”
“absolutely appalling do not order from here ever. such rude customer service after asking for a refund, they won’t help me suspend my member ship and have been taking payments out of my bank!!! they have said they can’t refund me. i’ve also received NO free boxers after all this money coming out of my account”
“Scammers.
They send you emails saying "check your subscription status " on a link and once you click there says "your subscription has been renewed". I sent an email one minute (ONE MINUTE) later (that nobody answered and today, haven´t beenr eceived anything thay say i´ll be aded on slow payer list. (they sell a huge amonut of slow payers to other company and this is how they make money (NOT SELLING CHINESE LOW QUALITY AND UNGLY DESIGNS UNDERWEAR). BIG SCAM”
