Nobody's Child Reviews

Name: Nobody's Child
Rating: 2.12

2.1 Rating 93 Reviews

24 %

of reviewers recommend Nobody's Child

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Metrics

2.1

Based on 93 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week

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Nobody's Child 5 star review on 25th October 2022

S.Dangol

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was awaiting a refund the week before lockdown commenced. Still no refund to this day. Numerous emails back and forth promising the money would be returned and asking me to be patient. Time then lapsed with PayPal so I couldn’t process a claim. Furious! Email stating refund done, no funds reached my account so promised an investigating “team” at NC would investigate. Still nothing to this day and no updates unless I chase them. I simply can not recommend this site at all!”

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Posted 4 years ago

“I was due a refund before lockdown happened in March. I was promised a refund in April and May, 10 emails from them all stating they would refund my purchase - in the end opened a PayPal case and had to claim my money back that way. It’s taken over 3 months. I would not bother. Poor quality products and poor customer service. I’ve only given this a one star because you can’t put zero.”

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Posted 4 years ago

“Would never order from this site again the customer service and communication has gotta be the worst I’ve ever experienced”

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Posted 5 years ago

“Ordered a dress for £40 and the quality of the fabric was just awful! It was shiny and plasticky. Reminded me of the fabric of Halloween costumes you buy at supermarkets for £5/10. Ordered a cami dress size 8 (I'm a size 6/8 and sometimes size 8 is a bit large) but I could get into this dress! It was more a size 4! I will never buy anything from them ever again!”

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Posted 5 years ago

“Paid for next day delivery and it didn’t come! It’s been 5 days and it still hasn’t arrived”

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Posted 5 years ago

“Ordered a dress on Thursday with confirmation email sent. Just seen an email delightedly telling me my refund is on the way ! No telephone number to call - just lots of social media links .. Not impressed.”

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Posted 5 years ago

“I ordered a dress 6 weeks ago and paid for expedited shipping so I would get it in time for a special event. I have not received my order and Customer Service has been useless. They were supposed to begin an investigation with the delivery company 4 weeks ago and still no reply, no package, no refund, but they did have the nerve to offer me 20% off my next order!”

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Posted 5 years ago

“Im more than disappointed of this online shop. Bought some clothes but never got them. The shipping service says its already delivered to my place but its not. The Nobody's Child service ignores me since weeks and my money is gone too. Luckily I've spend only 60€ Nevertheless I'm angry and disappointed of you, because i made an order last year too and there was no problem. Would love to give 0 stars to this review but that not seem to be possible. Now I'm being ignored and my money is taken away. Hopefully PayPal can handle this from now on.”

Helpful Report

Posted 6 years ago

“Ordered some items here and was happy because it is an ethical company. The clothes are of low quality however, but I guess you get what you pay for. One item didn't fit so I returned it, waited, my post tracking said it was delivered ten days ago, heard nothing, so emailed customer care. No reply, so went the social media way (funny how companies will be quicker through social media than customer care) they replied and then I finally got a reply from customer care. They refunded me however for the wrong item (one that was cheaper) when I asked them to rectify they gave me a little bit more of a refund but still not the price I paid for the item so it took them THREE time to refund me the correct amount. Absolute waste of time, put me off ever ordering from here again. Shame as I was looking forward to being able to buy from an ethical company that was in my price range.”

Helpful Report

Posted 6 years ago

“I made an order. They took the payment but I did not recieve confirmation of the order so I e-mailed to find out if it had gone through. They replied stating that I was right. The order had not been received. They then asked me to send receipts confirming I had made an order and payment had been taken. I was then told my case would be passed onto the admin department and I would receive a refund in 5 working days. It has been 11 working days and still no refund. So I have now raised a complaint via my payment method.”

Helpful Report

Posted 6 years ago

“Don't waste your money here! I ordered next day direct delivery and instead of receiving the parcel on time, they changed it without my permission to receive it another day. The quality is poor and he sizing is off and I will not be buying from them again.”

Helpful Report

Posted 6 years ago

“When I placed my order the screen displayed that the order would come to £13.99, but when I checked my bank statement I had been charged £56.99. This of course came as a very unpleasant surprise and the significant price difference through my budgeting for the week out of sync entirely. It took several messages before I even received an apology, instead just being told it was a glitch. I understand mistakes happen but I am now having to wait for a partial refund to clear back into my account "as a gesture of goodwill" (a passive agressive phrase so often used by businesses who won't just admit they did something wrong) and then once my items are received I will have to post these back and await the other half of my refund. This means that I will be waiting over a week to receive the difference back into my account, when I had no warning that this would be charged in the first place. I am glad someone did eventually say sorry but the fact it came so late in the discussion added insult to injury.”

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Posted 6 years ago

“Wrong size! I ordered size 10 and it came with fake 10! What I mean is that the shirt supposed to be size 10, but it so small like size 6. While the another shirt, I ordered size 10 but it seemed like size 12! Where is the quality of this brand? IF YOU WANT TO DO ONLINE CLOTHES SHOP, AT LEAST MAKE THE SIZE IS ACCURATE. Btw, the quality of fabric is really bad. Thanks and bye!”

Helpful Report

Posted 6 years ago

“Very poor!! I returned a order a month ago and after having to send many emails in which i had to repeat myself. I was still waiting on a refund! After tracking my returned parcel on royal mail i can see it was delivered the next day, but yet i've had to wait a month for my money back and send many emails. I would not shop with them again”

Helpful Report

Posted 6 years ago

“Order was supposed to be delivered two weeks ago but still hasn't arrived, and the company isn't answering emails, facebook messages, and instagram messages!”

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Posted 7 years ago

“First time I ordered from them I got most of my items, but they informed me some had sold out and refunded me for those. My most recent order I placed 3 weeks ago and haven't heard from them since, no items have arrived. Mentioned it to some friends and several of them have also experienced this and have decided not to use them as a result.”

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Posted 7 years ago

“Am having to dispute a payment via my credit card because Nobody's Child refuse to answer any line of communication. Returned items months ago and sent several messages questioning the return, no answer. Many other messages from customers saying the same thing on their FB wall. I would not recommend.”

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Posted 7 years ago

Nobody's Child is rated 2.1 based on 93 reviews