Nobody's Child Reviews

Name: Nobody's Child
Rating: 2.06

2.1 Rating 101 Reviews

22 %

of reviewers recommend Nobody's Child

Company Reviews

Questions

Metrics

2.1

Based on 101 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Nobody's Child 5 star review on 25th October 2022

S.Dangol

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have requested an exchange they are not responding. Very frustrating will not shop with this label again.”

Helpful Report

Posted 2 days ago

“This shop is extremely unreasonable with charges. They take money for “environmental” fees and also for returns, which ends up costing around £8 in total. I accidentally placed an order and contacted them less than 10 minutes later to cancel, but they refused. When I went through with the return, it took 15 days to receive my refund, and they still deducted £8 from it. This experience was very disappointing and feels like a complete rip-off. Please be careful when using this website — think twice before ordering, because if you need to return something, you will end up paying for it. I will not be shopping here again.”

Helpful Report

Posted 1 week ago

“I ordered a number of items in good faith and paid for these over a week ago, only to be told there are delays with no further details. There is no customer service number to call, only email which they dont answer fir 2 days. I actually want a refund now due to poor customer service. I wouldnt recommend.”

Helpful Report

Posted 1 month ago

“Wouldn't be using them again - takes ages to get a refund and when they do refund you, its not even the full amount of the clothing!!”

Helpful Report

Posted 3 months ago

“I recently purchased several items from Nobody's Child in their sale and needed to return some of them. I was unaware that sale items only had a 14-day return window (most retailers offer 28–30 days, even on sale items). Tragically, during this 14-day period, I suffered a miscarriage and was admitted to hospital. When I contacted Nobody's Child to explain what had happened and asked to return the items just 24 hours after the deadline, they refused. I was shocked by the complete lack of empathy shown. In contrast, four other companies I contacted—including M&S, who interestingly are part owners of Nobody’s Child—responded with understanding and compassion, processing returns without hesitation. I also have registered learning disabilities, which makes it more likely for me to miss non-standard return policies. Despite explaining this, they still showed no flexibility or human consideration. Nobody’s Child has not only lost me as a customer, but I’ll also be sharing this experience widely. A brand that promotes ethical and sustainable values should apply the same principles to how it treats its customers—with kindness and humanity. Sadly, that was not my experience.”

Helpful Report

Posted 4 months ago

“Terrible customer service and breaking consumer rights! Ordered a dress which was bobbling after an hours wear despite following proper care instructions. Nobodys child refusing to honour a refund despite being legally obliged to. Dress made of cheap nasty polyester. Another greenwashing scam of a company probably going under and trying to cling to ever penny even if they are acting unlawfully! Will never shop here or recommend again.”

Helpful Report

Posted 4 months ago

“Trustpilot reviews Thanks for your review! Nobody's Child logo Nobody's Child Your review is pending.Read more Natasha Sawyer 5 reviews GB Rated 1 out of 5 stars Sneaky tactics & terrible customer service I placed my first order with this company recently and ordered a couple of items from their archive sale. One item was fine, the other was too big. I went online to generate a return and couldn't. Assuming the website wasn't working correctly, I contacted customer services to help. I received an automated email (which suggests they have received a large number of similar emails) telling me that I can't return items from the archive sale! Shocked, I replied explaining that I was not happy about this, to be told that it was "clearly stated" that you couldn't return, well it wasn't, otherwise I wouldn't have ordered it! I asked if I could at least exchange for a smaller size and was told no. Absolutely terrible customer service and very sneaky tactics to try and force customers into keeping and paying for stock that they are trying to get rid of. I can see by the other reviews that others have also been stung. I won't be ordering again and would suggest others are very careful.”

Helpful Report

Posted 8 months ago

“I am Waiting for a return code endless emails but no deffinate reply. Where is everybody I feel as if I am talking to an empty store. Does the management actually read these responses to a very poor company. Yours very frustrated”

Helpful Report

Posted 8 months ago

“Would give 0 stars if I could £55 jumper bobbled after a few wears not even washed yet. Looks like I’ve had it years not a few weeks. Save your money and shop elsewhere terrible quality clothes!”

Helpful Report

Posted 10 months ago

“Extremely poor quality, ordered £55 jumper only wear 1 time, it bobbled like a super old jumper.”

Helpful Report

Posted 1 year ago

“I would like to give zero stars. My entire experience with Nobody’s Child is a total farce. I would highly recommend people not to order from them. I placed an order early on the 28th August. I received no update, 5 days later I mailed their customer service. 4 mails later and days after I received an email to say I should have gotten express postage and the tracking would be updated shortly. This was two days ago. The tracking still has not updated. I contact the courier. They advised the parcel was not scanner therefore the sender has not sent it. I have sent multiple mails and have gotten one snotty, short response. I would never order from this company again. Beware: they have no phone number for obvious reasons and they just don’t answer their mails. AVOID ORDERING FROM HERE.”

Helpful Report

Posted 1 year ago

“Very poor customer service unable to generate qr code and have messaged continually for past 3 weeks and still waiting prob won’t get to return as past time stated fir returns now.. Would never order from them again”

Helpful Report

Posted 1 year ago

“Terrible refund service. Tried several times to generate a returns label but portal will not accept my legitimate order number. Have emailed twice but no response after a week. I will never order from this company again.”

Helpful Report

Posted 1 year ago

“They charge an arm and a leg for their clothing yet it’s terrible quality that doesn’t last more than a couple of washes. All of the garments I’ve purchased from them have either holes in the seams or have lost their shape. Avoid.”

Helpful Report

Posted 1 year ago

“Similar to other customers, I needed to return a dress due to sizing that was off, and the return label from DHL they offered was not accepted in my town. I asked for an alternative option and they said no and would not refund my order. I'm out $80. They need to not ship to US locations that don't accept DHL.”

Helpful Report

Posted 1 year ago

“I returned a faulty item in their say so. It did get lost in the post but PO said they are liable as they provided returns label. I messaged them loads of times but no refund. They then said I was referred to senior management for having a history of out of policy returns. I don’t know what they are talking about but their customer service has sadly gone downhill while their prices have gone. Sky high ! I have only ever returned items normally through the usual route ! Sad to resort to Accusations. Beware of this firm nowadays”

Helpful Report

Posted 1 year ago

“Be aware Nobody’s Child do not provide refunds for online orders. - On 2.09.23 I started a return process via their online portal and sent the parcel with Royal Mail. - On 4.09.23, Nobody’s Child received it. I have a proof: first of all, Royal Mail tracking and secondly email from them confirming they have received it. - Since then, I have been chasing them over this as I never received a refund. Their continuous responses were “we are still trying to locate your parcel at the warehouse”. - The last email today was received from Silvia stating “ As mentioned previously, if we locate the parcel we will be in contact.” So there is a chance they will never contact me if they never find the parcel they have received and hence I will never receive my money back, (close to £440). Her response stated “IF WE LOCATE”. What has happened between you signed for it and now? - God knows what is happening at their warehouse, probably thieves? If this is the case, then please report it to the police and sort it out, take responsibility, but it has been over 7 weeks since you confirmed that you received my parcel, which magically disappeared after you have received it! SORT YOURSELF.”

Helpful Report

Posted 2 years ago

“Refunds: they’ve short changed me £30. And there is no telephone number to contact them and let them know.”

Helpful Report

Posted 2 years ago

“So annoyed Nobody’s child has taken my payment of £59 for a jumpsuit which I’ve received no email for confirmation of my order??? There is only a contact email which I’ve sent numerous emails to but nobody replies?????????? I want to get atleast a response????? This company NOBODY seems to be there????”

Helpful Report

Posted 2 years ago

“Returned 2 dresses 2 1/2 weeks ago still waiting for money. E mailed no response. Think before you buy from here”

Helpful Report

Posted 2 years ago

Nobody's Child is rated 2.1 based on 101 reviews