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Nobody's Child Reviews

2.2 Rating 86 Reviews

26 %

of reviewers recommend Nobody's Child

Company Reviews

2.2

Based on 86 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week

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Nobody's Child 5 star review on 25th October 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed order 2 weeks ago but nothing arrived, sent several emails & eventually got a reply to say they cancelled my order, despite the item still showing as in-stock in my size on their website. Awful customer service, would not buy from them again!”

Posted 1 year ago

“Really really slow to return your money if you return a dress”

Posted 1 year ago

“I sent 2 dresses back on the 6th may, it’s now the 24th of may and still no communication or refund. The refund process needs fixing. I wouldn’t have ordered if I had researched this first. If your desperate for a Nobodies child dress, order it from M&S as you won’t have to go through this awful refund process. Looks like I’ve still got a while to wait after reading the other reviews. Please sort this out Nobodies child. You can’t hold on to people money when they have sent your goods back!!!”

Posted 1 year ago

“Disgusted with Nobody’s Child sizing. Why is there no quality control? Bought a dress a few months ago - size 14 & it fitted beautifully. Have gone back to order matching dresses for my daughter & I for her birthday. I had to get a 16 because there was no 14. It’s a different style to the last dress I got, but I can’t even zip it up. How can that happen? It shouldn’t be allowed to happen. Can’t believe that this company are also sell through M&S”

Posted 2 years ago

“I received a email 2 days ago from Vanessa saying to email the fault on the joggers. Did so 2 days ago and no response. Just going to return them and if they don't refund will recall the payment aft 14 days. Everyone you can contact your bank if you have returned the item and they have confirmed received after 14 days your bank will just pull the money back. Keep all documents and emails very simple 😊😊”

Posted 2 years ago

“Spent nearly £200 with the company, like many others still not received a refund even though they have said I will receive one, so they have admitted receipt of goods back, so will be taking it further, potentially small claims court. Wouldn’t recommend ordering from this site. Only given one star as can’t give zero!”

Posted 2 years ago

“Lovely dresses but this is the second time had to chase up returns , After month of sending items back. Sadly won’t be ordering again due to this”

Posted 2 years ago

“Love the style but sadly won’t be ordering from them again. Their returns are non existent. I’ve sent several items back and had absolutely no refund after well over a month. They’ve not acknowledged receipt of the return or anything they now owe me around £200. Disgusting service. They say they’re a small team but they’re in M&S and Next etc so they should spend some of our money on staffing properly.”

Posted 2 years ago

“I ordered a dress using their size guide and measurements. When the dress finally came, it was way too small. When I sent an email to Nobody's Child, I got a general "I'll pass this along" email. Definitely would not recommend.”

Posted 2 years ago

“Awful customer service. No refund after 3 weeks following being told the refund has been recieved. Told banking error over a week ago and still no refund. Criminal and shoddy!”

Posted 2 years ago

“Bought a beautiful dress, which arrived in good condition. After wearing it once I washed it as directed on the label. It shrank just enough to become too small to wear. When I complained to customer services I received a response asking for photos. After sending the photos, and a further two follow up emails I received no response. I’m very disappointed in the customer service, and as a warning to others, perhaps hand wash only as the fabric is liable to shrink.”

Posted 3 years ago

“Poor quality clothing. Cheap. Fit is small. No substance to finished article. Looks lovely in the picture. Ordered a few items all were poorly finished and cheap material”

Posted 3 years ago

“due to a processing error on the website my first order used the 15% welcome coupon. i made another order and requested the discount to be refunded to me. i was informed this is not possible. as someone who works in customer service for an online retailer and i find this incredibly hard to believe that there is not a system in place to issue partial refunds. i would avoid as the website is buggy and they are not willing to accommodate you to fix issues.”

Posted 3 years ago

“Was awaiting a refund the week before lockdown commenced. Still no refund to this day. Numerous emails back and forth promising the money would be returned and asking me to be patient. Time then lapsed with PayPal so I couldn’t process a claim. Furious! Email stating refund done, no funds reached my account so promised an investigating “team” at NC would investigate. Still nothing to this day and no updates unless I chase them. I simply can not recommend this site at all!”

Posted 3 years ago

“I was due a refund before lockdown happened in March. I was promised a refund in April and May, 10 emails from them all stating they would refund my purchase - in the end opened a PayPal case and had to claim my money back that way. It’s taken over 3 months. I would not bother. Poor quality products and poor customer service. I’ve only given this a one star because you can’t put zero.”

Posted 3 years ago

“Would never order from this site again the customer service and communication has gotta be the worst I’ve ever experienced”

Posted 4 years ago

“Ordered a dress for £40 and the quality of the fabric was just awful! It was shiny and plasticky. Reminded me of the fabric of Halloween costumes you buy at supermarkets for £5/10. Ordered a cami dress size 8 (I'm a size 6/8 and sometimes size 8 is a bit large) but I could get into this dress! It was more a size 4! I will never buy anything from them ever again!”

Posted 4 years ago

“Paid for next day delivery and it didn’t come! It’s been 5 days and it still hasn’t arrived”

Posted 4 years ago

“Ordered a dress on Thursday with confirmation email sent. Just seen an email delightedly telling me my refund is on the way ! No telephone number to call - just lots of social media links .. Not impressed.”

Posted 4 years ago

“I ordered a dress 6 weeks ago and paid for expedited shipping so I would get it in time for a special event. I have not received my order and Customer Service has been useless. They were supposed to begin an investigation with the delivery company 4 weeks ago and still no reply, no package, no refund, but they did have the nerve to offer me 20% off my next order!”

Posted 4 years ago

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Nobody's Child is rated 2.2 based on 86 reviews