“Nobull offers two day shipping but after confirming my order a message stated "orders may take longer due to high volume". Why continue to offer and charge for faster delivery when you can't provide the service. Time to change the "no excuses" slogan on their site.”
“It has now been over 24 days since I ordered my shoes, and they still have not arrived. I have chatted with their Customer service 3 times and each time they just promise that they are prioritizing the order and shipping them soon.
This sad to see as their shoes are actually quite good/nice…that is, if you ever receive them. Due to their poor customer service, I will be taking my business elsewhere as they clearly don’t have the ability to deliver on time or the courtesy to provide customers with progress updates. I suggest looking elsewhere for your shoes.”
“Piece of cr@p website, took 20 days for the shoes to come and when it came it was the wrong size as I choose my size on the UK site and the website changed it to US.
Also can't go on the US site as it kicks you off and back to the UK site.”
“It's now been 20 days since I ordered and still no shipment or notice of any update. They take your money then sincerely do not care after that. Customer service just says we promise we'll ship it sometime. I would never order from these people for a special occasion or holiday. You'll be lucky if you get it in time, heads up.”
“I love my shoes no complaint there and shipment went well but however there always out of stock and I would love to order more . That is very frustrating. And bad business”
“Very bad customer service experience so far. They missed to include my shoe in my order and now it’s been 10 days without any update if they will actually reship the missing item. This is a great brand until you face an issue, DISAPPOINTING customer service so far. It’s sad as I’ve come to love the tanks and shoes and wanted to order more!”
“Ordered October 2 and still haven’t received notice of shipment or anything. Was to be a gift and missed the birthday and customer service is just saying sorry it’s coming some day.”
“Order placed 19 September. Have not received any shipping details. I emailed on 26 September to inquire and was told that my order had been received and that I would receive an update in 24-48 hours. No update received. I emailed again a follow up on 3 October. No response has been received to my follow up. On 5 October, I reached out on the Nobull chat bot on their website and chatted with a representative who informed me that I would be receiving an update by end of day the following day (6 October) and to keep an eye on my email. Have not had any response since. I have emailed the company again on 11 October. No response received yet.”
“Years ago when I first bought the shoes, happy. Now your fulfillment and customer service is horrible. I've been waiting for nearly 3 weeks for two shirts. Throughout 4 attempts to check status, no response. Now on 4th attempt in Chat they tell me they are struggling with getting order delivery met and have no ETA on my shirts. No where on the site or in the process is this mentioned. Only two shirts but nearly $100.00 and I've spent 10x in the last few years.”
“Appalling experience. Do not purchase from them. I have been waiting for a refund which hasn’t arrived and now my emails to them are bouncing back. BEWARE it is a scam”
“Great shoes, but Supply Chain Manager should be fired. Never any inventory. Would love to buy their shoes, but none available. Too tired of waiting. Will buy Nike.”
“Absolute worst customer service of all time. Will not be buying from them again. Expect something to go wrong with your order or for it to be delayed. Then once it does you are on your own. I’ve never dealt with such incompetent customer service.”
“This website is a scam.
https://www.nobull-au.com
This is the image I recieved after putting credit card details in. Payment didn't go through but it looked instantly untrustworthy so I quickly blocked my card and will notify the bank.
Then I realised the whole website had everything half price.
This is the legitimate website
https://www.nobullproject.com”
“DO NOT BUY FROM THIS SITEit is a sham. I ordered nobull crossfit shoes and received a cheap Nike cap instead. Told they couldn't fulfill my order so I could keep the cap for a 50% refund or send it back to China at my cost for 100% refund. Appalling”
