Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting on my order, which was paid for on 7th March, with lead time of 5-7 working days. Lots of promises but no action”

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Posted 2 years ago

“Please do not order from this company! Order has not arrived - I keep getting a generic email saying items dispatched but I am unable to track. I sent a complaint email and requested refund but after looking at all the other reviews that they have not received refunds after weeks I have contacted my bank. I will be reporting this website.”

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Posted 2 years ago

“Still waiting for delivery of my order after 3+ weeks”

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Posted 2 years ago

“Still not received, ordered 16 days ago. Emailed customer service and issue not been not resolved have been told to wait for courier to contact when it has apparently already been dispatched.”

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Posted 2 years ago

“Well where do I start, on the 7th of March I ordered some wet dog food & after 7 business days I had not received my goods when this company offer a 5 business days delivery. I tried to phone but just got a record message, I then emailed and I got a reply saying sorry etc etc. on the 20th of March I still hadn't received my order so on the 21st of March I cancelled my order for a full refund. Where I have to wait 5 / 10 days for my refund. I definitely would not recommend this company to anyone.”

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Posted 2 years ago

“Just another customer that's recently bin robbed off this company !”

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Posted 2 years ago

“Still not received food despite being dispatched over a week ago . Been told it’s on its way .”

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Posted 2 years ago

“Did not receive order”

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Posted 2 years ago

“Took 7 weeks to arrive and customer service lied several times when they did bother to respond to emails”

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Posted 2 years ago

“Not yet received order .. requested an update but no response”

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Posted 2 years ago

“Sadly very dissatisfied with your service. Food ordered March 8 & still not arrived, despite your email LAST Thursday to say it was with whoever is to deliver it. Not heard a word from them re delivering and have had to go out & source some more from elsewhere… Will not use your company again - usually any food I order is here within days or at the longest one week …”

Helpful Report

Posted 2 years ago

“Placed an order on 5th march still no delivery of my dog food. Now cancelled order. Very disappointed. Never received dog food and payment not refunded.”

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Posted 2 years ago

“Terrible service. a month after I had ordered dog biscuits they were still in your warehouse waiting for despatch. several more emails and another few weeks and they finally arrived, by then I didn't need them as I'd had to go out to buy my dogs food from somewhere else. I was very disappointed in your company and the way everything was handled.”

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Posted 2 years ago

“I can't say anything because I have not received my product. Have sent many emails about my purchase but get the same auto reply. So I would not recommend this company.”

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Posted 2 years ago

“Absolute disgrace! Ordered on 8th March and nothing showed up! No refund no products!! Should be shut down!!!!!”

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Posted 2 years ago

“Horrific still waiting on an order I placed on 24th February for dog toys. Left 6 voicemails - no response lodged a complaint via email - no response sent various emails to check on progression of order these are auto replied to for the most part twice Ive been told order has been dispatched but no response when I ask for tracking information. Had placed 2 orders in total the 2nd order of dog treats placed on 1st March arrived but items were missing or substituted with no explanation. Always try to support small business but been sadly disappointed here and will need to raise it as Section 75 dispute with bank for goods not received”

Helpful Report

Posted 2 years ago

“Dog food ordered weeks and weeks ago. Eventually I asked to cancel order for a refund. No refund received either. I feel ripped off. If I could have given no stars I would have.”

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Posted 2 years ago

“Never arrived...iv email you and you never reply asked for my money back ..I'll never use this company again ...I'm passing it over to my bank to came my money back now ...”

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Posted 2 years ago

“Never received item I ordered (dry dog food). No explanation, not even informing me, I had to chase it up. Still waiting for refund after waiting for the product on 2 separate orders. Poor service and poor communication.”

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Posted 2 years ago

“The customer service of this company is an absolute disgrace. I placed an order for a 12kg bag of Edgard Cooper dry dog food on 2/2/23 and to date have neither received my order or had a refund. After many emails and numerous attempts to speak with someone on the phone. I have again emailed to ask for a refund and this request for a review is their reply. They have my money, not sure what to do next.”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews