Ocado Reviews

4.1 Rating 2,607 Reviews

78 %

of reviewers recommend Ocado

4.1

Based on 2,607 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does Ocado deliver? How long does Ocado take to deliver? Does Ocado deliver on time? How is accuracy and good condition of items delivered by Ocado?

Returns

Customer Service

How can I contact Ocado? How quickly does Ocado resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Ocado.

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

How long does Ocado take to deliver?

Helpful Report

(6 months ago)

Ocado normally delivers next Day.

Helpful Report

(6 months ago)

71.02%

Industry Average

“ It was nice to see a company prioritising me as a customer by guaranteeing delivery during this time. ”

- Anonymous

“ I used Ocado initially to get a sparkling water abruptly discontinued in Supermarkets and thought last year the service was excellent . I had my last delivery in February and it will remain my last one as I haven’t been able to access the site since then with repeated rubbish cyber excuses as to why not . The proof of a good service is being there when you really need it . ”

- Julian Burgess

“ So at last I have got a slot after over a month of waiting also I feel they are profiteering from their delivery charges at present I only hope that the workers will get a bonus at the end of this and doesn't go into the chairmans pockets. ”

- Steve

Ocado Reviews

Delivery - Fast