Ocado Reviews

4.1 Rating 2,608 Reviews

78 %

of reviewers recommend Ocado

4.1

Based on 2,608 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does Ocado deliver? How long does Ocado take to deliver? Does Ocado deliver on time? How is accuracy and good condition of items delivered by Ocado?

Returns

Customer Service

How can I contact Ocado? How quickly does Ocado resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Ocado.

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

How does Ocado deliver?

Helpful Report

(6 months ago)

Ocado delivers items by Own Driver.

Helpful Report

(6 months ago)

71.02%

Industry Average

“ My first order with Ocado and very impressed, the driver Michael with the cabbage van was excellent and the delivery was early, but perfectly timed. ”

- Leon

“ Ocado you are a superb company!! Thank you so much for my delivery today on the hottest day of the year I am truly grateful. ”

- Deborah

“ I have been an Ocado customer since the very start and find them to be the best Supermarket delivery service available. ”

- Helen Knight

Ocado Reviews

Delivery - Fast