Ocado Reviews

4.1 Rating 2,608 Reviews
78 %
of reviewers recommend Ocado
4.1
Based on 2,608 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 54%
Accurate And Undamaged Orders
Greater than 71%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
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Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

Does Ocado deliver on time?
(6 months ago)
Greater than 54% of reviewers feedback is Ocado normally delivers on time.
(6 months ago)
B-

Delivery - Fast

71.02%
Industry Average
Where is the Duty of Care that other on line grocery delivery services fulfil? A friend, like me in her seventies, vulnerable and without a car, was quickly and easily able to make her on line order with Sainsbury’s yesterday and was given a delivery slot for today.
- Anonymous