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Octopus energy Reviews

4.4 Rating 9,868 Reviews
85 %
of reviewers recommend Octopus energy

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Octopus energy 1 star review on 4th May 2026
Valery Ivey
Octopus energy 5 star review on 10th October 2025
Ray Armstrong
Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
91
Anonymous
Anonymous  // 01/01/2019
I always get quick responses from my messages to octopus energy and they keep me informed.
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Posted 11 months ago
Great customer service.
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Posted 11 months ago
Prompt and efficient 'phone contact with a real person. Good result!
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Posted 11 months ago
I am very happy
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Posted 11 months ago
I am not very good with technology I usually resort to a phone call, I believe it was Ross I spoke to, he was very patient & so helpful a big Thank you for advice given.
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Posted 11 months ago
Good customer service 👍
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Posted 11 months ago
Great customer service
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Posted 11 months ago
Very helpful and made everything really clear was polite and a very nice person to deal with
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Posted 11 months ago
So far so good. I’ve never had an energy company respond so quickly or sound as if they cared before. Thank you Beth!
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Posted 11 months ago
Areeba was very helpful. She made the set up process very efficient and easy. Her manner was polite and thoughtful explained everything and answered any questions I had . Thank you
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Posted 11 months ago
The gentleman who helped me was very welcoming and kind. He really helped me throughout and whole process and just made it easy! It felt good to speak to someone who was willing to help and be chatty at the same time. It helped so much with my stress levels of choosing a new provider! Would recommend to family and friends.
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Posted 11 months ago
By answering my question, quickly and efficiently . I have been with Octopus for nearly three years , they have been very fair with there tariffs. A big than you to all your staff.
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Posted 11 months ago
Good advice received that resolved my problem immediately
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Posted 11 months ago
Very happy the customer support agent listened and acted promptly 👍👍👍👍👍
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Posted 11 months ago
I really appreciated the help I received from Joshua. He was very kind, professional, and resolved my issue quickly. Thank you again!
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Posted 11 months ago
Thomas was very helpful. This was my first house and he helped me a lot with what I needed. 5 star customer service. Thank you.
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Posted 11 months ago
Very helpful and polite and listened and helped my with actually what I.wanted it, by explaining it all. Thank you Mylah.
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Posted 11 months ago
Rubbish customer service
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Posted 11 months ago
Excellent customer service. No more to say actually 10 stars
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Posted 11 months ago
Thank you octopus energy, Areeba was very helpful 👌 thank you again 🙏 xxxxx
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Posted 11 months ago
Octopus energy is rated 4.4 based on 9,868 reviews