“I spoke with a customer service agent called Joshua who was able to swiftly resolve an issue flagged after signing up with Octopus Energy. Although the wait time to get through was over 15 minutes I was very happy with the service received on this occasion and look forward to dealing with the team for any queries or concerns that need attention. Keep up the good work!”
“Spoke to Hazel today 31 03 25 at 10am ish. Fab customer service, I had a fair few queries and each was dealt with calmly and politely. Thank you Hazel. Hope I get you next time xx”
“Octopus Energy, making customers feel important.
My call today was answered very quickly and dealt with in a fast, efficient and very helpful way.
I've switched to a fixed rate deal, which offers some significant savings.
Thank you.”
“Just had call this morning with Owen at Octopus Energy as I’ve decided to move energy suppliers. I’m very pleased with Owen’s advice and support and our call only took 20 minutes with Owen answering all of my many questions. Also, not only will I get a new, free in-house monitor but I was also able to take advantage of the £50 referral for both myself and relative - result! Well done Owen, you’re clearly very knowledgeable about your role and you made switching providers a super simple process for me. Thank you.”
“Really helpful phone customer service from Tom - Octopus wins every time for me with their easy to understand information and intelligent staff. Plus : the ethos and prices are very attractive.”
“I am new to Octopus and I had a few issues to sort out and Pete was very helpful and patient with everything I needed help with. Pete was very pleasant and nothing was too much trouble, 'a breath of fresh air'.”
