Oddbins Reviews

Name: Oddbins
Rating: 4.50

4.5 Rating 214 Reviews

86 %

of reviewers recommend Oddbins

4.5

Based on 214 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

08003282323

Email:

customer.services@oddbins.com

Location:

Chateau Pleck, Darlaston Road, Walsall
WS2 9SQ

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Oddbins 5 star review on 11th April 2022

Anonymous

Oddbins 5 star review on 23rd March 2022

Ros Lochhead

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived damaged Thursday. Have emailed the company (Thursday). Awaiting reply (Sunday). Hopefully will be able to change the review once they reply and rectify the problem. No returns or exchange paperwork provided with delivery.”

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Posted 5 months ago

“The wine that I ordered for my friend’s birthday didn’t arrive - no explanation”

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Posted 6 months ago

After promptly investigating this issue we found that the address supplied was incomplete since there are multiple flat numbers at the location. The issue was immediately resolved with a new next day delivery made once our customer supplied the missing flat number at the address.

Posted 6 months ago

“The bottle of wine I purchased was never delivered! I’m out 70 pounds - $100 Cdn. No follow-up. Will not be using this company again. Jacinta in Vancouver.”

Helpful Report

Posted 1 year ago

Hi Jacinta, thank you for your order and apologies if this delivery has left you a bit upset. We have tracked your parcel and can confirm that it left us the next day on the first available courier collection on the 13/12/22 A delivery notice txt was sent on the 14/12/22 and delivery attempted without success. The addressee was then advised to collect the parcel from their local Post Office. Rest assured that we would never leave you out of pocket for something you never received. Currently the tracking shows that your parcel has not yet been collected, please contact our customer service team to advise how you would like to proceed with this order. Kind Regards Oddbins

Posted 1 year ago

“Very unhelpful. So wanted a gift card to give to grandson for Xmas as he said Oddbins is the best place to shop. What I got was an email which I’ve had to print off to give to him on Xmas day. It looks very poor. Not a place I’d shop in future.”

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Posted 1 year ago

Good morning Linda, Thank you for your purchase and we are very sorry to hear you are so disappointed with the digital gift card you purchased. We do try our best to make it quite clear that you are purchasing a digital gift card, not a physical card and offer you the option to have this sent directly to your recipient or to yourself should you wish to put the code into a gift card. Should you not wish to keep the gift voucher you purchased, please do get in touch with customer services and we will be more than happy to refund the purchase for you. Hope you have a wonderful Christmas, The team at Oddbins

Posted 1 year ago

“Unfortunately I can't write a review as despite placing the order a couple of weeks ago it has not arrived yet.”

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Posted 1 year ago

“Mixed up with my order. The order was a gift. Surprise totally ruined. Laughable ‘gesture of good will’ refund for delivery charge. Total joke.”

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Posted 1 year ago

“Very poor service and unfortunately not the result of oddbins. Today our purchase still has not been delivered! Parcel force are a poor choice to partner with and reflects negatively on your business.”

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Posted 1 year ago

“I paid for the delivery to be Next day so it would arrive due my friends birthday, but it didn’t arrive until the following day.”

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Posted 1 year ago

Hi Leanne, Thanks very much for taking the time to write a review. We are only able to offer Next-Day Shipping on orders placed before 2pm Mon-Thurs, and we do try to make this as clear as possible when you select shipping at checkout. Unfortunately, as your order was placed after 2pm on Wednesday, the earliest we could ship this was Thursday morning, using our Express Next-Day Shipping. I hope this information helps and I hope you would consider shopping with us again Kind Regards, The Oddbins Team

Posted 1 year ago

“Missed an important birthday present being delivered - second year in a row. I'll never use them again.”

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Posted 1 year ago

Oddbins is rated 4.5 based on 214 reviews