Oddbins Reviews

Name: Oddbins
Rating: 4.50

4.5 Rating 214 Reviews

86 %

of reviewers recommend Oddbins

4.5

Based on 214 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

08003282323

Email:

customer.services@oddbins.com

Location:

Chateau Pleck, Darlaston Road, Walsall
WS2 9SQ

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Oddbins 5 star review on 11th April 2022

Anonymous

Oddbins 5 star review on 23rd March 2022

Ros Lochhead

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed 5 separate orders of nice champagne for friends living in the UK. It took a long time on the web site because address matching software is not intuitive, doesn’t always have a match and if you don’t have thorough knowledge of UK address systems, you’re out of luck. In any case, none of the deliveries made Christmas, some made New Years and one was delivered to a wrong post code. I’ve emailed oddbins customer service twice. The recipient has called but we’ve heard nothing. Black hole. I’ll have switch back to JL.”

Helpful Report

Posted 1 year ago

Good afternoon Lisa, thank you for your orders and feedback, we are so sorry to hear the experience was not as we would have liked it to be for you. Since your orders where placed in the late afternoon on the 23rd December, we did do our best to get them to your recipients as soon as possible. As you mentioned, one of the orders had the wrong address on and this of course caused the delivery issue. We have had a look at our tickets and could only find one email from yourself regarding this matter, this was sent to us on Monday 09/01/23. After investigating the status of your order we responded to you on the Tuesday 10/01/23. It does sound like you may not have received or seen our response so we have re sent our reply to you today, apologies if this has caused you to think your message ignored. Please do get back in touch with customer service to help resolve any further issues you may have. Kind Regards The Oddbins Team

Posted 1 year ago

Oddbins is rated 4.5 based on 214 reviews