Oddbins Reviews

Name: Oddbins
Rating: 4.50

4.5 Rating 214 Reviews

86 %

of reviewers recommend Oddbins

4.5

Based on 214 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

08003282323

Email:

customer.services@oddbins.com

Location:

Chateau Pleck, Darlaston Road, Walsall
WS2 9SQ

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Oddbins 5 star review on 11th April 2022

Anonymous

Oddbins 5 star review on 23rd March 2022

Ros Lochhead

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sad the shop is gone Online not as fun”

Helpful Report

Posted 5 months ago

“Great prompt service but delivered to wrong people at wrong house, through sent photo to right people at right house! Got there eventually, so well done!”

Helpful Report

Posted 7 months ago

Hi David, thank you so much for your recent order and feedback, we appreciate you taking the time to review our service. This would usually happen when our courier tries to deliver to your recipient address and no one is in. They would leave your parcel with a neighbour and send you the photo proving what house the parcel was left at along with the address details. Apologies for any inconvenience caused on this occasion. Oddbins Customer Service

Posted 7 months ago

“Customer service was attentive / helpful but one of the products ordered on the website was not available, ended up with 2 bottles of rose instead of a bottle of white and a bottle of rose so quite an odd gift combo.”

Helpful Report

Posted 9 months ago

“The delivery was good but I had typed out a card on the site to accompany the wine and this was not in with the wine so my friend didn’t have an inkling who it was from until I was asked.”

Helpful Report

Posted 1 year ago

Thank you for your order and review, so sorry to hear about this. We have had a look for you and can confirm your gift message was included on the packing slip. We use a double layered box to send out bottles and in the past we have found some packing slips find themselves wedged in between the two layers during transit, this can then cause the slip to be missed when opening the box. Apologies again for any inconvenience caused on this order, we are looking into alternative packaging that should prevent this from happening in future. Kind Regards The team at Oddbins

Posted 1 year ago

“I ordered some wine to be delivered to my sister in Low Fell. She wrote and told me the wine was left at the front door, she was at home at the time, and it was only when she went out she found the wine. She was lucky nobody took it. I find this unsatisfactory. The delivery person only had to ring the bell or knock on the door. I hope you pass on these concerns to your delivery people. Regards Jean Jones Australia”

Helpful Report

Posted 1 year ago

Hi Jean, thank you for your order. Apologies for the concern this caused, rest assured we pass all our customers comments on to our Courier account manager so they can improve the service provided. We hope your sister enjoys her wine and that you both had a wonderful Christmas. All the best The team at Oddbins.

Posted 1 year ago

“Great online support, but struggling to understand why a delivery from the local Highgate Oddbins wasn’t arranged… bizarre given the delivery came from Birmingham… totally inefficient. Secondly, the parcel was left outside the front gate! Just lucky that no-one stole it.”

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Posted 1 year ago

“Can't really give a review as still have not received what I ordered, but I'm sure it will be good.”

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Posted 1 year ago

Hi Sarah, thank you for your order. We've had a look at your parcel tracking and it looks like this was delivered to your recipients neighbour on the 20/12/22. Please contact our customer services if you need any further help with this parcel delivery. All the best Oddbins

Posted 1 year ago

“Love oddbins, but disappointed there was no wine from New Zealand available”

Helpful Report

Posted 1 year ago

“My shopping experience with Oddbins was great. I chose my product, order and paid for my goods and received notice of shipment. However, that's where things deteriorated. My goods have not arrived, I got an email telling me the delivery driver had left a card, he hadn't. I now have no idea where my order is, or if / when I will get it 😕”

Helpful Report

Posted 1 year ago

“I asked for it to be sent on 4 July (Mike's birthday. Instead you sent it on 1st July!”

Helpful Report

Posted 1 year ago

Hi Ian, Many thanks for your feedback. We are sorry to learn this arrived earlier than expected. It was our understanding that this item was to be there by the 4th as it was an important gift. We sent this item a bit earlier to ensure our courier of choice would not miss the date and to minimize the chances of late delivery in the event of any complications. We are sorry for any inconvenience caused and hope you consider shopping with us again. Kindest regards, The Oddbins Team

Posted 1 year ago

“The port was for a present but I did not appreciate that the Tawny was only small bottles. I just hope that the price indicates that it is a superb one!”

Helpful Report

Posted 2 years ago

Hi Linda, thank you for your order and for taking the time to write this review. We do try our best to make all sizes as clear as possible, in this case making sure to also include the size in the product name: Niepoort 10 Years Old Tawny Port 375ml. We are so sorry to see that this was missed but on the plus side, it is indeed an excellent bottle of Tawny Port and we are sure your recipient will be most pleased with what flows from the bottle!

Posted 2 years ago

“No issue with Oddbins, but when paying £5 for postage, I'd expect the doorbell to be rung when waiting in all day and for parcelforce to supply the correct street number they left it at, not an address that doesn't exist.”

Helpful Report

Posted 2 years ago

Hi Jaibo, so sorry to hear about your delivery. Please rest assured that we review all negative feedback regarding deliveries with our couriers in order to improve the delivery experience. If you need any further help now or in future please don't hessitate to contact our customer service team, always happy to help.

Posted 2 years ago

Oddbins is rated 4.5 based on 214 reviews