Oddbins Reviews

Name: Oddbins
Rating: 4.50

4.5 Rating 214 Reviews

86 %

of reviewers recommend Oddbins

4.5

Based on 214 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

08003282323

Email:

customer.services@oddbins.com

Location:

Chateau Pleck, Darlaston Road, Walsall
WS2 9SQ

Write Your review

Tell us how Oddbins made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Oddbins 5 star review on 11th April 2022

Anonymous

Oddbins 5 star review on 23rd March 2022

Ros Lochhead

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We paid for next day delivery for our son's birthday but found out too late that they weren't able to deliver it due to staff problems. They refunded the extra £2 but we were disappointed.”

Helpful Report

Posted 10 months ago

“Not very impressed so far! I ordered a couple of bottles for a birthday, which was on Tuesday 30 May, and the delivery having got to Edinburgh at 6.01 am on Friday 26 May (plenty of time to deliver to just outside Stirling) the bottles are still at the delivery depot. I wonder for how much longer? This may be entirely Parcel Force's fault and not yours, but it's still irritating. I paid for next working day shipping.”

Helpful Report

Posted 10 months ago

“Disappointed about lack of choice online. Wine out of stock. Family purchased vouchers for my birthday but my preferred wines were not available. The shop did not offer better either. More of same -no stock. I will not be purchasing Oddbins vouchers again.”

Helpful Report

Posted 1 year ago

“Lacking in choice Expensiv. Only 1 store open,(Hyndland) despite the adverts.Wine was bang average, as was the malt.Would not use Oddbins again.”

Helpful Report

Posted 1 year ago

Hi Brian, thank you so much for your recent order. We are very sorry to hear your selection was not to your taste. The compass box malts in your order are favourites of many of our customers and have a majority of outstanding reviews, that said, we appreciate that tastes do differ and do value your feedback. Currently we have two stores open in Glasgow; our Hyndland and Shawlands branches. Apologies again for any disappointment with your order but we do hope you will give us another chance, and please remember that you can reach out to our advisors via phone or the live chat. They would be more than happy to help steer you towards some amazing selections to help match your taste. All the best The Oddbins Team

Posted 1 year ago

“I placed 5 separate orders of nice champagne for friends living in the UK. It took a long time on the web site because address matching software is not intuitive, doesn’t always have a match and if you don’t have thorough knowledge of UK address systems, you’re out of luck. In any case, none of the deliveries made Christmas, some made New Years and one was delivered to a wrong post code. I’ve emailed oddbins customer service twice. The recipient has called but we’ve heard nothing. Black hole. I’ll have switch back to JL.”

Helpful Report

Posted 1 year ago

Good afternoon Lisa, thank you for your orders and feedback, we are so sorry to hear the experience was not as we would have liked it to be for you. Since your orders where placed in the late afternoon on the 23rd December, we did do our best to get them to your recipients as soon as possible. As you mentioned, one of the orders had the wrong address on and this of course caused the delivery issue. We have had a look at our tickets and could only find one email from yourself regarding this matter, this was sent to us on Monday 09/01/23. After investigating the status of your order we responded to you on the Tuesday 10/01/23. It does sound like you may not have received or seen our response so we have re sent our reply to you today, apologies if this has caused you to think your message ignored. Please do get back in touch with customer service to help resolve any further issues you may have. Kind Regards The Oddbins Team

Posted 1 year ago

“Not happy having to place my order online rather than being able to use my gift card via my local store ie having to pay delivery charges and having to await delivery via a courier. Also, felt the packaging was overdone (wasteful).”

Helpful Report

Posted 1 year ago

Thank you for your feedback Gary, we are so sorry to hear of your upset at receiving an online only digital gift voucher. We do make it quite clear to our customers when purchasing these as a gift for someone that they are for online use only. As the items we send out mostly consist of glass bottles we do have to take extra care in packing them well enough to prevent breakages. We do however use recycled "pulp material" that can be composted or recycled again after use. We do hope you enjoyed your drinks and thank you for your feedback.

Posted 1 year ago

“Really disappointing selection of wines available online. Hardly any NZ wines to choose from, but more generally a much smaller selection than in your shops.”

Helpful Report

Posted 1 year ago

“Voucher purchase, review below.”

Helpful Report

Posted 2 years ago

Oddbins is rated 4.5 based on 214 reviews