“I did receive my order very fast however the item wasn't what I thought it was and I've returned the item and they have received the item but, I still haven't received my refund. I”
“Very poor customer service! I've ordered thousands of dollars worth of stuff from them over the years. Their prices are generally very good and shipping usually very quick but if you have a problem with an item or an order don't expect any customer service. They are curt and unbending.”
“I ordered a chair on sale, the order was confirmed, and my credit card was charged. Then, OfficeSupply.com CANCELLED my order then raised the price on the chair. I understand that prices can change, but they did not honor an existing order at the sale price, actively cancelled the order, then raised the price. Very shady, I do not recommend doing business with them.”
“I ordered some product and was shorted 1 item. when I sent in a request to be contacted I received an auto reply saying they would be getting back to me. Well Here we are. Still getting ads like I'm going to buy something else. What I'm Saying is the customer service here sucks worse than the shipping dept. Now watch they will pop up another auto reply that leaves me a number to call.”
“Horrible company & scams. Do not order anything from this company. I will make sure in my power OfficeSupply.com go out off business. Bad business & fake customer service”
“I searched office chair deals in Google and found a deal for a Realspace chair in Officesupply.com and then placed an order. I waited for a week and got an email from paypal saying that I have a refund from officesuppy.com. Officesupply did not send me email about the cancellation. I login to my officesupply account and noticed that my order has been canceled, although at that time in google I could still see officesupply's ad for the same chair at the exact same price. So, do not waste time with this company.”
“I ordered two large commercial size pump bottles of concentrated Nestle's hazelnut creamer. These have a shelf life of one year, unopened. If they are opened, they have a shelf life of only 30 days. This company sent me product that expires 32 days from now, as in, it is already 11 months old. I have two huge bottles that will not get used in 32 days. I called Veronica in customer service and she very flippantly told me that their policy is that they will ship anything that's within 30 days of expiration, whether or not it is supposed to have a 12-month shelf life. I will not do business with this company again and I told her so. She didn't care. One customer lost. Was it worth it? I spent over $250 on 2 orders that day. Bad decision here.”
“Placed an order which officesupply.com cancelled the next day saying the item was out of stock. They are still advertising the item as available on their website. DO NOT trust them with anything you really need!!!”
“This company is completely bogus. Order nothing from them. As to the question, "What went wrong?" a better question would be, "What went right?" because everything went wrong. Nothing ever arrived, and it was supposedly shipped by Courier Express. All of my e-mails to Office Supply receive courteous replies by no real substance.”
“I ordered product 3 1/2 Months ago and still have not received my order!! When I try to check the tracking number, it then says “does not exist”.
Them taking my payment exists but my order I paid for does not exists??
When I try to contact customer service, there is no live person to speak to! You fill out a box of your complaint and they never get back to you! Such a scam!!!!! Do not buy from this company.”
“We ordered a coffee maker for our business on 16 Feb 2021...after several follow up calls to Officesupply.com.....lie after lie. spoke to a horrible customer service rep named Melissa....said the 3rd party distribution company wasn't get back to her another lie. The best part is that the next customer service rep I got told me it had been shipped on 16 Feb 2021....when I asked them to provide a shipping notice they couldn't...now what kind of system is that. They had no problem offering my money back because there was never a product available in my opinion. Let's see how smooth the refund process goes.Worst part no follow-up on my calls...if I would have read the reviews in advance of the order I wouldn't have ordered from them that's my bad. I believe any good review they have they probably created internally. Stay clear....poor business model.”
“Ordered a package of boxes. 3 business days later I checked tracking and the label was made but hadn't been shipped. Called and got a message that everyone in customer service was busy helping shipping. Called again and got through to an operator. yada yada. They admitted it had not been shipped out, possibly lost but they could reship or cancel for me. They wouldn't expedite shipping. She stated they don't guarantee anything will ship within 2-3 days. Also their "Happiness guarantee" is for the products themselves, not the shipping. Guess I'll never find out. What a useless company.”
“This is definitely the worst experience I've ever had and similar to all others who wrote their reviews here. They sent the shipment to a wrong address which is even not in my state!! UPS returned it. it is impossible to get in touch with them, they do not answer calls repeating - "we apologize for delay, we are experiencing higher then normal call volume". I can understand why, they have so many complains. They did not answer a single email I sent to their email address. So, evidently, they did not fulfill their obligations and they do not want to do anything with it. Do not use their service!!!”
“Do not do business we this place. Order AA batteries and they just throw them in box. The box they come was all torn up and just thrown in there. Even doing a complaint with BBB they still don’t care. Wish the president of the company knew what he had for customer service and shipping. All I got from them was nothing wrong with the product. How do I know they are not just used batteries they stuck in a box.”
“Ordered 10 bottles of gel toilet bowl cleaner and package of k-cups.
Received box this morning and entire contents are leaked in box. 10 bottles of liquid bleach! Of course, I did not know this when I picked up the package in the dark at 630 this morning when it was delivered (yes, delivered at 630am) and it got all over my expensive work clothes. Completely ruined a $90 pair of jeans and sweater cardigan from White House Black Market.
Called company to let them know and they offered a refund for items but not my expensive clothing that was ruined. Told me they use 3rd parties and are not responsible which is BS bc you are always liable if you’re business partner is providing a faulty product or service.
I plan to legally pursue this as I’ve ruined $200 in clothes for a $50 shipment.
Worst experience ever! Wish I could upload pix of what they sent me. Should be ashamed to know they partner with companies that provide absolutely no packing protection.”
“Good prices very poor customer service. I placed an order and they edited the order before it shipped and received a double order. When I contacted them to return the additional items they asked me to pay for the shipping. Why should I pay for the shipping on items I did not order. They told me that an edit option was not available, yet it was. They also do not answer the phones. Very poor customer service. They just lost a good customer.”
