“The materials were well packaged and the instructions clear. They arrived quickly. But the uploading of video of the test was a nightmare on the app and the website. The app slightly better than the website. When it wrongly rejected a video for wrong technique. As a result had to use another test. Once results were eventually successfully uploaded the certificate came very quickly
And the tests we ordered for the Day 2 testing arrived without the correct codes. We did not know this until filling in the PLF abroad. As a result a last minute panic to order new tests from a different supplier in order to get the right codes. Waste of time, money and energy
Overall a mixture of quite good and really bad. Can’t recommend”
“Very excellent service. I bought the Covid Test kits several times and the purchasing process was very easy and clear, the delivery always on time and the results as well. Truly recommended.”
“After several emails the test was finally sent. Ordered Tuesday arrived Friday, the day I was travelling! Not 24 hours as stated, More stress than I needed.”
“Very disappointing service, promised next day delivery and didn't receive test even tho i ordered 2 days before it was needed. Requested refund and been told it's royal mail fault even tho it still hasn't been despatched @1600 on the day i should have receive it before 1400hrs...
The same day I should have receive the parcel @13:11 I received confirmation email from the Official Rapid Tests that my parcel is on it's way, still blaming it on royal mail that i didn't receive by 2pm that day... really?
Where's my money? What you don't understand, how can it not be your fault that I did not receive it on time. JOKE!!!
HONESTLY, WORST SERVICE EVER”
“I have been consistently impressed with Official Rapid Tests. The test kits arrive swiftly, are simple to use, the online photo/video evidence gathering is easy and the results certificate has arrived faster than expected. Everything just works. Thank you.”
“Do not use! Their ‘guarantee’s’ of getting the test to you by the next day mean nothing, nor do they know the meaning of customer service. They broke the customer ‘contract’ when the test didn’t arrive for 2.5 days, ie very late the day before our early morning flight. By that time, and after reporting this to them, we had given up and had to fork out for another emergency walk in test or we wouldn’t have been able to board our flight. I appealed for a refund. Got a stick standard response, appealed again and offered to return their newly-arrived test unopened - didn’t hear back from them. Complete waste of money and they’re happy to take it off you!!! Appalling!”
“Overall good experience and fast delivery of test and result turnaround time. The only thing that was a little challenging was the registration process on an iPhone but otherwise all great!”
