Oh Polly Reviews

“ Always good quality and decent price! ”

“ I’m a regular customer as I honestly love all of their clothes. It’s always such great quality and so worth the price. The shipping is often only around 2 days when you choose the free option and returns are really easy at usually only cost £1! Would definitely recommend ❤️ ”

“ I’ve have been shopping with Oh Polly for a long time, excellent quality clothing for an affordable price!! The customer service team are fantastic, I recently had a minor issue and Alix was a rockstar and resolved the problem immediately!! I would highly recommend this brand!! ”

“ Please do not order anything from here! My item never arrived - Oh Polly failed to refund or replace and sided with courier who selected a safe place to leave my parcel, and didn’t provide a sufficient delivery photo meaning my items has never reached me. I’m a regular customer of Oh Polly’s but will never buy from them again. ”

“ I've been waiting for a delivery from OP; by 16:30 according to the emails. Nothing. Having delayed all day I now HAVE to go out. Ho Hum: off to the credit card company tomorrow. This year's failure with OP. ”

“ Delivery was a nightmare!! Additionally, I can't get in touch with customer service. I have ordered from Oh Polly before, and this situation is completely out of line with my previous experiences. I am incredibly upset with the way it was handled, and honestly, this situation has made me not want to purchase from Oh Polly ever again. ”

“ Please do not order anything from here! My item never arrived - Oh Polly failed to refund or replace and sided with courier who selected a safe place to leave my parcel, and didn’t provide a sufficient delivery photo meaning my items has never reached me. I’m a regular customer of Oh Polly’s but will never buy from them again. ”

“ I returned the item and received an email to confirm return had been processed. After a month of no refund they say I had returned a non Oh Polly item! Bear in mind the email they sent back to me was 4am! This is not true as I sent correct item back. After questioning it I have had no response after 2 days. Shocking service ”

“ I got a refund but I received a charged me the money I was going to get refunded and then they refunded me that charge ”

“ Fab customer service from Caitlin. I had a fault in an item I ordered from Oh Polly and they gave me 2 options , a discount or a replacement. Impressed, I know they say it does take 24rs for a reply but that is quite a long time to wait especially when you spend a lot of money on an item. Apart from that it’s grand! X ”

“ Amazing service through WhatsApp ”

“ Amazing Customer Service was given to me by one of your workers named Nikki. She was very polite and helped me solve my problem ”