Omnical Reviews

Name: Omnical
Rating: 4.54

4.5 Rating 451 Reviews

90 %

of reviewers recommend Omnical

Company Reviews

Metrics

Info

4.5

Based on 451 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5

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Phone:

+31 70 711 3927

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You ship the order to the billing address. I have to reshoot it to the shop to address”

Helpful Report

Posted 1 year ago

Our apologies for the mistake. We have emailed with you today, refunded you for your additional shipping fees and made sure we have the correct address for shipping.

Posted 1 year ago

“You need to improve reliable communication when giving update of delivery”

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Posted 1 year ago

Hello, we looked at your order and the emails and we see that the order was delayed a couple of times because of manufacturing delays and this has caused issues on your end. We are working with you on a partial delivery of the available parts. If there is anything else we can do, please let us know.

Posted 1 year ago

“Products were stated as „on stock“ upon order, then the delivery Date was postponed two times by several weeks.”

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Posted 2 years ago

Order confirmation and follow ups show that product were not in stock. Manufacturer had delays and we have shared revised expected delivery dates as they came in. Following up with customer to see what the disconnect was.

Posted 2 years ago

“I placed an order on July 14. All items were in stock and the site indicated it would ship immediately. After not receiving my items, I had to e-mail sales twice using the link provided before the order ACTUALLY shipped on 7/27 (2 weeks later). This delayed my project.”

Helpful Report

Posted 2 years ago

Hello Todd, your order should have shipped right away indeed and normally would have. We are finding out what the root cause is.

Posted 2 years ago

“One issue: I placed my order for several Schneider items, based on the quantities available (in your inventory) for each of the items. My remarks on the order were: "Please process ASAP. Please ship in small and tight packaging. Thank you very much." The order sat for 3 days due to one of the items being out of stock; no notification was sent as to the delay, there was no communication whatsoever. When I had made contact via e-mail with Sara Moshtagh, she stated: "We do not have a delivery date at this time. We will notify you as soon as we receive a date form the Mfg." I e-mailed Sales again and Chantal Minkman researched and advised that something went wrong and that she would give the order a nudge. She discovered that one of the items was our of stock and that was holding the shipment. I asked her to cancel that item and ship immediately. She did so; and refunded the canceled amount. Communication on order status is very important! We will utilize you again, but please communicate regarding any issues with the order, so that a decision can be made on what action needs to be taken to get the order is shipped promptly. Chantal did a great job and I give her high praise for her critical thinking skills...much appreciated! Sincerely, Greg Sills”

Helpful Report

Posted 2 years ago

Thank you for your feedback Greg. We investigated the issue. Your order was on hold for because of an out of stock situation and systems did not flag it right away as it normally does. We are reviewing how we can make sure this gets communicated in all cases. We're glad that we could remedy quickly.

Posted 2 years ago

“Hi we shipment other direction, we have 2 warehouse, but not check.”

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Posted 3 years ago

“Ik had met spoed een relais nodig die op de website werd beloofd voor de volgende dag omdat deze op voorraad zou zijn. Alleen na het bestellen werd er gemeld dat het relais toch niet op voorraad te zijn en moest ik er meer dan een week op wachten.”

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Posted 4 years ago

Goedendag. Dat is een onprettige ervaring waarvoor onze excuses. Dit was een probleem aan onze kant met een incorrecte interpretatie en uitleg van voorraad en levertijd. Het product lag bij de fabrikant op voorraad, niet bij ons. Wij overleggen intern om dit probleem in de toekomst te voorkomen. Hartelijk dank voor de feedback.

Posted 4 years ago

“offered time and real time of deliver was much longer than it should be at the beggining. just Repair this, and time to answer to customer”

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Posted 4 years ago

“Pricing is far over average especially for shipping and handling. Product does not work as expected, linking with Zigbee Hub (Samsung SmartThinks) is possible, but error message occurs when trying to access the product. “no access possible””

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Posted 4 years ago

We will contact you over email to help sort out issues with your product. We ship with Express because we have found it the most reliable way to ship internationally. Hence our shipping fees are higher than you may have expected. Thank you for the feedback . - The Omnical team.

Posted 4 years ago

“De vorige keer: super Deze keer werd ik negatief verrast door een prijsstijging van meer dan 48% voor een softstarter GE Power Controls ASTAT S softstarter 4 kW 380-4”

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Posted 4 years ago

Goedendag Jan, bedankt voor de feefback. Het lijkt er op dat er wat mis is gegaan met onze prijsstelling. Wij nemen contact op via email met een nieuwe prijs.

Posted 4 years ago

“Hello, we are still waiting for the delivery, we don´t recived anything. I hope there is no problem. Regards.”

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Posted 4 years ago

Hello, the address we worked with seemed incomplete. Thank you for providing extra details so that we could have DHL deliver. Thank you for leaving a review and sharing your concern.

Posted 4 years ago

Omnical is rated 4.5 based on 451 reviews