Omnical Reviews

Name: Omnical
Rating: 4.54

4.5 Rating 451 Reviews

90 %

of reviewers recommend Omnical

Company Reviews

Metrics

Info

4.5

Based on 451 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5

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+31 70 711 3927

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received my order months after originally expected, the delivery date was changed every week and when I requested a cancellation as I found a work-around for my issue due to necessity I wasn't able to cancel. Horrible experience.”

Helpful Report

Posted 6 months ago

Dear Jayson, we looked in to your order history. The order was delayed many times because of production issues with the manufacturer. Unfortunately we cannot influence their production schedules or speed up delivery. What we do is communicate the expected delivery dates to our customers on a weekly basis. When you requested your cancellation the product was already on its way to us. The manufacturer did not let us cancel anymore because the product was made to order and had already been produced. In hindsight we could have pro-actively offered a cancellation earlier so you would have had more options. If you like to discuss the order more, please reach out.

Posted 6 months ago

“I ordered one package of Scheider part #XY2-CZ524. The package was supposed to be 10 pcs. I received 1 pc. I sent an email to sales@omnical.co on 06/22 explaining the problem. I have not received a response.”

Helpful Report

Posted 9 months ago

Dear Edward, I am sorry to hear that you did not receive the right quantity. We checked our inbox but did not find an email from you. Can you please resend it or send a new email? We'll sort this out with you and send you the missing parts.

Posted 9 months ago

“"Unfortunately the Lead time provided in the quotation is not accurate" Please check and make sure that the info is correct before disclosing to us.”

Helpful Report

Posted 1 year ago

we are sorry you had a bad experience. Unfortunately, we cannot comment on your specific case. If you reach out to us, we can investigate what went wrong in your case.

Posted 1 year ago

“I was displeased with the online info vs the delivery. Online stated "in stock". Shipping took forever. Covid cannot be the blame for everything. I live in this damned cheap society the same as you. I stock my own items as much as possible to serve my customers rapidly. The communication was great, the rest, pitiful. Wish I could give a better review.”

Helpful Report

Posted 1 year ago

The product you bought was not in stock at the time of ordering. The order confirmation confirmed that this item was on backorder on the day of ordering. We updated you on the delivery timing as we got updates from the manufacturers to which you wrote 'thank you for the update'. We did not know that the long lead time was an issue for you. If we knew we could help with looking for alternative parts. If items are not in stock, we are dependent on the manufacturer's schedules.

Posted 1 year ago

“I had 3 order experience wth them out which in 2 order we had a problem, the first order we had a problem was after transferring the 100% advance payment they said the material has been absolute. They offered me a replacement that could not help me. (Anyhow this is acceptable because they offered replacement). In the second case, we ordered then and they shipped the wrong part number to Saudi Arabia. But they bear the charges and will ship the correct part number, but still, i think this is not a mistake this is carelessness as they should have checked the material before international shipping.”

Helpful Report

Posted 1 year ago

The correct goods have been delivered last week. Our apologies for shipping the incorrect part. We received them from the manufacturer and did not check sufficiently. The problem has been shared with the team. If there is anything else we can do for you, please let us know.

Posted 1 year ago

“Very bad service. Ordered the wrong item and they claimed that we could not return it. It was a stock item for them.Now we are stuck with useless parts. As a fast growing company, we will not use this company again. Service is the key for us and you guys failed.”

Helpful Report

Posted 2 years ago

We checked our records and indeed these products (handles) were not stock items and we could not return them to the manufacturer. We worked with the customer to find the corresponding switches which we offered to the customer at a discounted price to make the product complete. The customer declined the offer.

Posted 2 years ago

“was given an 8-10 day delivery. Package showed up in over THE MONTHS”

Helpful Report

Posted 2 years ago

We cannot help you based on the details in this review. Please email us (reply to your order confirmation) and we can investigate the issue.

Posted 2 years ago

“Placed 2 orders for items showed in their page as "in stock" When I got the order confirmation EDT was not available because Omnical will order the items from the manufacturer. Second order delivery time is next year! You CAN NOT TRUST THE PAGE”

Helpful Report

Posted 2 years ago

It's hard to see what went wrong here without more details. If you reply to your order confirmation or send an email to sales@omnical.co we can help you further. In general: If an item is showing with a lead time, it means that it still needs to come from the manufacturer and we communicate: "* Lead time based on standard manufacturer lead time and historical data. Omnical confirms lead times upon ordering and upon request." on every product page for articles with a lead time. We also communicate this in our order confirmation. What also may happen is that a product is in stock but payment comes in later and a product is sold in the mean time. Products that have stock will have their stock level on our website. These should ship the same or next business day.

Posted 2 years ago

“Worst customer service ever! Ordered Siemens parts that were apparently posted to the wrong address. They lie through their teeth and tell you the part is on the way back. Now the shipment has returned to them but the part still can't be located. So where is it then? Really poor and disappointing service. They don't answer phone calls and when you get through you only speak to someone who can take notes. So you are never able to speak to anyone who is actually dealing with your case. Emails take days to reply. I would give them 0 stars if I could. Stay away from this company, they are just wasting your time and nerves!”

Helpful Report

Posted 2 years ago

Delivery issues and reached out to customer about re-order or refund.

Posted 2 years ago

“I have told lead time 4 weeks from manufacture; since I ordered the parts in May. I wait over 4 weeks lead time, until today I still don't have any parts. Plus today I received email the parts will delay again to end of July. I have been doing business with them over 2 years. They never on time ship any order we made, always have excuse to delay the shipment. packing is terrible. Definitely will not come back do anymore business.”

Helpful Report

Posted 2 years ago

Omnical does not make excuses to delay shipments. Lead times and revised lead times for products that are on back-order or are made-to-order are set by manufacturers and confirmed upon ordering. Lead times are driven by production schedules and currently the global shortages in raw materials. We communicate timelines to our customers as soon as we get them. We do not have control over these lead times. If you order these parts at other distributors, you will have very similar experience. I had a look at your order history. All orders were parts that were on back-order and most shipped reasonably quickly with a median lead time of 9 calendar days. When orders are delayed longer it's because production needs to be scheduled at the factory. You have mentioned a packaging issue on an order last year. We believe this was because of mistreatment by the carrier. You did not have photos of the packaging but we promptly replaced any missing or damaged parts anyway. We believe this was a one time issue.

Posted 2 years ago

“The worst online shop that I have ever seen! I have placed an order on April 26th, and I was supposed to get it on May 7th, then they said that they will send me the tracking number on May 25th then changed it to May 27th, and then to June 2nd! I still don't have even the tracking number! They have to send it to my address in the USA and who knows when! they never replied to email directly I always have to call them on the phone and after the phone call they reply to my emails! what a customer service! its been over 40 days!!!!!!”

Helpful Report

Posted 2 years ago

The manufacturer has delayed the order a few times and we are waiting to get the latest status for some parts of your order (the others being ready for you). This manufacturer has changed warehouses in May and has had some delivery issues because of it. We will refund you in full and once all parts are in, you can decide if you are still interested.

Posted 2 years ago

“never received the product”

Helpful Report

Posted 3 years ago

DHL shows that the order was delivered. We are having them investigating the issue and we will be making sure you are getting your order delivered or a refund. Our apologies for your experience.

Posted 3 years ago

“Well I paid on the website $29 on handling fees on international orders, than I paid $97.03 to have the package ship internationally, and than I was hit with $155 import charges. Totally blew any savings using them out of the water.”

Helpful Report

Posted 3 years ago

We have reached out to this customer to investigate the disproportionate import charges.

Posted 3 years ago

“Very poor. Goods were promised and installation was planned around this date. Omnical did not inform me the goods were delayed until the day they were due, and this was after I called to find out the whereabouts of the products. This meant having to rearrange contractors at a cost to the company. Not acceptable.”

Helpful Report

Posted 3 years ago

Dear Andy, our apologies for the problems the delays caused you. We are investigating your case. The manufacturer did not inform us of the delay as they normally would have. We'll discuss this with them and someone on our team will reach out to you about this as well.

Posted 3 years ago

“5 April 2020: ordered 20 April 2020: advised the order would be shipped "tomorrow at the latest" 24 April 2020: customs details sent to DHL 7 May 2020: shipment picked up by DHL 11 May 2020: order delivered never: an explaination for the extreme delay”

Helpful Report

Posted 3 years ago

Dear David, I am sorry about your experience. We should have delivered an explanation sooner. We have started an in internal investigation to see what the root cause was for this and to avoid this in the future. Thank you for the feedback.

Posted 3 years ago

“trovando l'artico disponibile sul vostro sito, ho effettuato l'ordine. La spedizione è avvenuta però dopo oltre un mese.”

Helpful Report

Posted 4 years ago

Unfortunately we ran out of stock and had your order on back order with the manufacturer and that took longer than expected. The package is on its way to you now. Our apologies for the inconveniences that the longer delivery time has caused.

Posted 4 years ago

“Hasta la fecha no e recibido mi paquete y tampoco me dan estatus”

Helpful Report

Posted 4 years ago

We have sent you the invitation to leave a review too soon. Our apologies. The manufacturer is scheduled to deliver you order on March 13. They have run in to production delay.

Posted 4 years ago

“Omnical has wrong information on their site. They're estimated lead times have not been correct for 5 different items that I have order with them. I placed and order for 5 separate "time sensitive" items for an oil and gas project! Each of these items showed to be in stock and showed to have and estimated delivery time of 15 days. After placing the orders, I was told that all of the lead times were pushed out several weeks. For 4 of the items the lead time was pushed out twice! I am still working to recover from this delay. You can't count on what their site shows their stock to be.”

Helpful Report

Posted 4 years ago

Dear Perry - we are sorry for your experience. The manufacturer ran in to delivery issues on your order. When that happens there is not a lot we can do but to be transparent with the information we get from the manufacturer. You are right, the lead times on our websites are estimates. These are based on a mix of historical data and manufacturer supplied data. We confirm delivery times after ordering and can confirm prior to ordering for time critical parts.

Posted 4 years ago

“We received the wrong part, have sent you 2 emails about it but no response. Thanks but this is the first and last time we'll do business.”

Helpful Report

Posted 4 years ago

Hello Jose, it seems like your email was categorized as spam. We are looking in to your case and we will make sure you get the right part! Apologies for the inconvenience! - Allard

Posted 4 years ago

“I can´t receive my package because you say to DHL that they dont give me my packet , and I dont know why , if I paid when I requested.”

Helpful Report

Posted 6 years ago

We are sorry to hear you are having issues with the delivery of your order. We will contact you and DHL and find a solution. Thank you for bringing the issue to our attention.

Posted 6 years ago

Omnical is rated 4.5 based on 451 reviews