OnePlus Reviews

1.8 Rating 76 Reviews
18 %
of reviewers recommend OnePlus
1.8
Based on 76 reviews
Customer Service
Communication Channels
Telephone, Live Chat, Email

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Sent a new phone back and they kept it and refused to refund me. I had to dispute it through the bank. I won.
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Posted 3 years ago
This is A real Shocker for me after Purchase of 1 plus LED 50 INCH U SERIES. I had purchased in March this year and by end of August it went Bad on its own. When contacted Customer care i was told to wait for 24 hours which ultimately turned into 48 hours wait and after that also , there was no Solution to my problem. Staff is very arrogant and unfriendly. They have no solution to your problems and would let you on hold for hours. Now it's been 10 days almost i am not helped and still waiting for resolution. Daily being given new email id to report issue.
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Posted 1 year ago
The customer services are worst! It's been 2 months, my problem has not been resolved yet. Calling again and again and still nothing is happening is frustrating and disappointing. Worst services ever.
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Posted 1 year ago
NEW VERSION (IN2025_11_C.21) SUCKS!!!
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Posted 1 year ago
I have been buying OnePlus phones since 2014-2015 and there's always been minor bugs but nothing major. However, as the phones get newer the bugs seems to get worse. I bought a new OnePlus 9 Pro and it's incredibly buggy to the point where even normal cell phone functions (i.e. phone calls, voicemail, messaging, and photos) all have some type of negative issue. The customer support team told me they'd send me some materials and instructions so I can mail the phone back and get it fixed or possibly get a new one free of charge... that was back in March and still waiting for the resolution.
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Posted 1 year ago
TERRIBLE SERVICE FROM ONE PLUS SUPPORT - DRAMA QUEENS OR MALES FINALLY AFTER 2 WEEKS FOLLOW UP MY ISSUE AINT RESOLVED THEY BETA AROUND BUSH CANNOT SUPPORT IPHONE USERS OR DESKTOP WHATS APP CHAT SUPPORT IS AVAILABLE BUT NONE OF THEM GIVE SOLUTION - ALL THEY SAY IS SORRY FOR NOTHING AT ALL Staines Steward. TERRIBLE AT HIS JOB
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Posted 1 year ago
I,ll watch too many videos of oneplus 9 water test, in video that perform excellent then i'll buy after seeing this but after 2 months later my phone dropped in water bucket by huge mistake then i take it out in 3 seconds, then the phone goes dead, it's too shocking experience for me, how it's dead suddenly in 3-4 sec in water? i can't digest this incident!
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Posted 1 year ago
All of the other reviews are correct. If you need your phone repaired you have to send it to them for 2 weeks, without a replacement or loaner phone. Also you have to pay for repairs then YOU have to send the receipt to the insurance company for reimbursement. CUSTOMER SERVICE SUCKS! Save your sanity and money and go somewhere more legit.
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Posted 3 years ago
AWFUL... TRULY AWFUL... Ordered a pair of headphones, 4 weeks still nothing... Chatted to online staff, no answers, just its on the way... Another week goes by, nothing!! Back onto online staff, they cant help, cant pass me to a manager... then after 2 hours, yes two hours of chatting to online staff... I get put onto a manager... who apologies and offers me 10 dollars as compensation for long delays.... LOLOL as if I'd shop in One Plus again... so 10000 dollars be no good to me... especially when they cant even get a paid of headphones delivered!!! Truly shocking and awful service No legal department!! No complaints department!! Refund demanded then, another 7 days wait... Avoid one plus... poor poor comapnt.... poor customer service Never shopping at One Plus again!!! Stay away everyone!!!
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Posted 3 years ago
OnePlus customer service is terrible. I purchased 6 phones from them since the start and didn't have to it use their customer service before until now as all the cables they provided malfunctioned and I could not charged my phones. There was no visible damage to the cables but they wanted me make a 30 second video made of the cables. They act like they are a quality brand but there cables are not. I spent a good amount of money with them and they are so cheap they can't even a provide a replacement cable to charge your device. 7 cables purchased and every one malfunctioned that's not a coincidence. WARNING do not purchase from OnePlus!!! Premium price but substandard equipment
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Posted 4 years ago
SCAM! FRUAD SCAM! FRAUD! BEWARE! Unprofessional customer service. Never Received any product. Contacted customer service more than 18 times in the last three weeks. Every time you contact they lie. I asked for many items, including the submitted MPS form. Even reported Police and submitted a police report. But these guys are purely SCAMMERS. They only take the money, never give a product, or do not give you money back. You only work with your credit card company if they give back. I am taking legal steps and working to expose these guys.
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Posted 1 year ago
very bad customer service
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Posted 1 year ago
OnePlus mobile customer service is so worst ...wardha one plus centre took 1 month 12 days just to repair display of my mob one plus Nord...worst service worst centre .
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Posted 1 year ago
The new software update makes navigating even more convoluted. When you access your photos it's not just a layout of all your photos, thee software organizes them for you in however it seems fit. you can't change this option.
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Posted 1 year ago
No need tv purchase.still nw no installation
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Posted 1 year ago
The customer services are worst! It's been 1.5 months, my TV problem has not been resolved yet. Calling again and again and still, nothing is happening is frustrating and disappointing. Worst services ever.
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Posted 1 year ago
After sales service is very bad I have given my earphones to service centre and they misplaced my earphones and service centre is telling me that we are escalating your case. From last 1.5 month At last I’ll say that after sales service and customer care persons are not trained please don’t buy one plus products
OnePlus 1 star review on 11th September 2022
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Posted 1 year ago
I have had OnePlus since beginning and now have 9 Pro. Also my job for 4 years was to test 5G phones. Trend has been pretty bad since 8. Since then (5G) sw( firmware and Android patch started to have problems and now with Pro 9... this phone has become annoying. One Plus 7 was great phone and it still is, my wife has it. But 9 Pro, stalls, goes black, does not respond to touch, refuses to connect to wifi, looses 4G/5G and overall it needs maintenance almost once per day. Most annoying thing has been loosing keyboard and its not coming back until restart. Sad to say but this is where my journey with OnePlus ends. To much Oppo and too less opensource and Android.
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Posted 1 year ago
Case ID: 220507-000251, Case ID is 220404-000802, Case ID: 220413-000897, Case ID: 220404-000175, Case ID: 220602-000832: Purchased an $800 paperweight OnePlus 9 Pro in December 2021. Approximately 2 months ago a software update popped up. After it was applied, my phone stopped working and I contacted OnePlus at which time I was asked to send it back for repairs. After the repair was applied and the phone sent back to me, it happened again. After the third time of sending for repairs I asked for a replacement via email to which the CSR stated they would oblige once I send the phone back however, I received the same phone back again and I am tired of applying a patch after spending $800. Customer service is terrible as it takes days of hounding for them to answer emails and calls are routed to a foreign country where the representatives cannot assist you When I purchased Samsungs, I didn't have these problems and this is the third OnePlus phone I have purchase in 4 years but it is definitely the last one.
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Posted 1 year ago
I want to give Minus 1 I register my complaint for last 4… I register my complaint for last 4 months and still did not get response from there to solve my problem. Still tv having problem and got change 2 times in one year after purchasing. Now this is third time but same problem coming in tv for last few months and support department is not solving the issue. Giving snapshop of one plus email
OnePlus 1 star review on 10th February 2022
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Posted 2 years ago
OnePlus is rated 1.8 based on 76 reviews