ONNO T-Shirt Company Reviews

Name: ONNO T-Shirt Company
Address: 2965 18th Street, BOULDER, Colorado
Rating: 4.80

4.8 Rating 2,299 Reviews

95 %

of reviewers recommend ONNO T-Shirt Company

4.8

Based on 2,299 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Easy

About ONNO T-Shirt Company:

ONNO makes eco-friendly t-shirts from bamboo, hemp and organic cotton.

Visit Website

Email:

hello@onno.com

Location:

2965 18th Street,
BOULDER
Colorado
80304

Write Your review

Tell us how ONNO T-Shirt Company made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ONNO T-Shirt Company 5 star review on 20th November 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I own numerous ONNO T-shirts which I love, and recently had a small issue with one of them. Their customer service was amazing and quickly resolved the problem. I highly recommend these shirts. I especially love the fit - they conform to your body without being too snug.”

Helpful Report

Posted 6 months ago

“Onno shirts are so soft. I love the cotton and bamboo ones. The fabric is thick enought to be flattering but not hot at all. They are extremely soft and comfortable and even get softer over time.”

Helpful Report

Posted 6 months ago

“So much about ONNO made me happy. The product quality is excellent, especially nice because the fabric is sustainable bamboo and the price is reasonable. Customer service is superb. And finally and importantly, ONNO is a conscious company. Five stars all the way 'round. I'm a customer for life.”

Helpful Report

Posted 6 months ago

“Not true to s8ze. Runs very large. Also, flimsy. The second time I washed the shirt, it got holes in it. It is a very poor quality fabric , if it can not last two washes and hand dry. I would not recommend.”

Helpful Report

Posted 6 months ago

Hi Susan, Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirts you received. If you shoot us an email at hello@onno.com, we would be happy to help with any issues you are having. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 6 months ago

“Thank you for your 2xs size. My long sleeve bamboo tee fits so perfectly that I just ordered a short sleeve. The cut is so flattering and material incredibly soft. Lovely drape. So hard to find clothing for petite women in the USA. 5'2", 90 lbs. My new favorite shirts!”

Helpful Report

Posted 6 months ago

Helpful Report

Posted 6 months ago

“Wow, the bamboo shirts I bought are sooo soft. Love the colors! Also, you won’t find better customer service!! 5 stars for everything. I can’t wait to order more colors.”

Helpful Report

Posted 6 months ago

“The quality and fit are great! There was one color that I didn't love on me, and the exchange and return process was so easy. Their customer service is just as the shirts. These will now be my go-to for t-shirts.”

Helpful Report

Posted 7 months ago

“The t-shirts are amazing and the customer support are exceptional! I would not hesitate to recommend the ONNO products to everyone!”

Helpful Report

Posted 7 months ago

“Love the shirts. The purple is really pretty. So soft and washes well! I’m normally a medium so that’s what I ordered (5’5” 122 34DD) but the small would have been a better fit. They run large in my opinion.”

Helpful Report

Posted 7 months ago

“I purchased an ONNO tshirt,based on the great reviews. I found the fabric thin, ajd after one wash the stitching is now coming loose. It also shrunk considerably. I wouldn't say the quality is worth the price.”

Helpful Report

Posted 7 months ago

Hi Debbie, Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirts you received. If you shoot us an email at hello@onno.com, we would be happy to help with any issues you are having. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 7 months ago

“Customer service is very impressive. Prompt and kind. I made a return due to a shirt not fitting me and they made it very easy to return. Thank you Onno!”

Helpful Report

Posted 7 months ago

“This is a great company...T shirts are soft and nice quality...they run a tad small I returned for a larger size and it was such an easy process. I highly recommend this company.”

Helpful Report

Posted 7 months ago

“I purchased 4 bamboo shirt sleeved shirts last year for an extended trip to Europe. High quality, extremely soft and comfortable, and kept me warm and cool when needed. They washed great and kept their shape while air drying in a day. After nearly a year of wearing them, they look brand new. The more you wear between washing, the softer the fabirc, while it stays fresh and doesn't smell. Great quality for the price too! Delivery was fast. Easy to order. Just purchased 2 more short sleeve T's and one long sleeve. Great color selection, true to picture.”

Helpful Report

Posted 8 months ago

“I bought several. They all got holes in them around the waist area within a few washes. Any friction, and the fabric wears out easily. While I liked the style and colors, they don’t hold up and are overpriced. Regret my purchases.”

Helpful Report

Posted 9 months ago

Hi Leila! Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirts you received. If you shoot us an email at hello@onno.com, we would be happy to help with any issues you are having. Thank you for giving us the opportunity to make things right. Kindly, Macy

Posted 9 months ago

“I have several bamboo Onno shirts that I love! I was given a long sleeve and a short sleeve for my birthday and later bought another short sleeved one. They are comfortable and look nice. The customer service was great when I ordered the 2nd one and was not happy with the color. However, I just found 2 small wear holes in my long sleeve shirt. I have not worn the shirt very many times since it was a gift given to me in the summer and I didn't wear it until the fall/winter. After a few months of sporatic use (maybe a dozen wear/washes), the holes appeared. I contacted customer support and was told that nothing can be done since more than 180 days have passed. I am very disappointed and was surprised with the response. My past experiences with customer support have been superb. Very disappointed that they are not standing by their product, especially given the cost.”

Helpful Report

Posted 9 months ago

Hi Tammy, Thank you so much for your feedback. Unfortunately, as listed on our website, our return and exchange policy is 180 days from the date of purchase and we are not able to physically provide refunds or process an exchange since the shirt is from May of 2024. I am so sorry for any inconvenience. If you have any questions, please don't hesitate to email us at hello@onno.com. Kindly, Narie

Posted 9 months ago

“Found these on Amazon about a year ago, January 2024. Ordered one hemp and one bamboo. They were shipped by Onno, not by Amazon. Delivery was timely, like within a week. The two shirts have been great so far—nice fabrics, flattering and look good. Would recommend and would buy again.”

Helpful Report

Posted 9 months ago

“Last year, I ordered various shirts from ONNO and overall I love the feel and look of the shirts when you first get them. My favorite shirts are the Pima Cotton. They hold their shape and seem to last much longer than the thinner options. I'd suggest staying away from the bamboo shirts. I ordered short sleeve and long sleeve versions and they do not last. They stretch out after one wear and have multiple holes in them even though I wash on gentle and hang to dry. Disappointing for the cost.”

Helpful Report

Posted 9 months ago

Hi Kim, Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirts you received. If you shoot us an email at hello@onno.com, we would be happy to help with any issues you are having. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 9 months ago

“No stars if it was possible these shirts arrived smelling like chemicals. They are paper thin and they show your skin way through. They have no elasticity on them even when you just get them brand new people complain that they don’t last very long. They’re very expensive and I can’t get a hold of anybody to do return I’m going to the Better Business Bureau file a big complaint”

Helpful Report

Posted 9 months ago

Hi Kay, Thank you so much for taking the time to offer feedback. I am so sorry you had trouble with the shirts you received. You emailed us at 8am this morning and received a response by 8:14am. In my experience a 14 minute turnaround is a pretty good customer service response time :) If you check your inbox, you will see that that we processed a full refund and attached a return label. Thank you for giving us the opportunity to make things right. Warmly, Elyse

Posted 9 months ago

“Shirt was mediocre for $44. And after several washings it developed holes. Company refused to do anything because it’s past 180 days. Nonsense customer service emails.”

Helpful Report

Posted 9 months ago

Hi Robin, I'm sorry we were unable to process a refund for the order you placed a year ago. As we mentioned in our emails to you, we are literally unable to process a refund beyond 180 days (6months), which is why that is our policy. This is a limitation of the credit card processor. In the future, we would be happy to help with a return/refund as long as it is within 6 months of purchase. We find that this isn't an issue for most people and that most people are actually grateful for our return policy which is a much more lenient compared to most companies which usually only allow 1 month to return items. Thank you for supporting our small business. Have a wonderful weekend! -The ONNO team

Posted 9 months ago

ONNO T-Shirt Company is rated 4.8 based on 2,299 reviews