“AVOID! This Company do not care about their customers. They have set up a dodgy way of using Ryanair flights that entails On The Beach creating false email addresses in the customer's name. The customer cannot access this email address, only OTB. The customer then has to go on the Ryanair website to verify their flight using the dodgy email address, taking photos of yourself & your passports. You have exactly 10 minutes to do this before you are logged out and have to start again. This system did not work for me, both OTB or Ryanair cannot access the dodgy email and now I cannot verify my flight. Ryanair says they cannot guarantee the flight if it isn't verified. I have complained and written to OTB but they have not responded to my letters, they have just asked me for more money. Court will be my only option with this Company. It is incredulous that this Company can operate in such a manner.”
“Utter cowboys easy jet messed us around with zero help with wheelchair passenger meaning we missed a flight ( 2 adults 4 children) one with adhd )managed to get a jet two flight same day to save the holiday spoke to on the beach who assured us they took note of the jet two flight landing time and would make sure thst our taxi etc was all rebooked and all would be fine , landed no taxi no help taxi agent confirmed no one informed them so tough luck !! Utter lies there word means nothing avoid at all costs as for easy jet and there lack of help with someone In a wheel chair thats another story ! Utter cowboy operation .After complaint filed on the beach clinical reply basically saying sorry but not sorry and no offer of compensation for anything .avoid avoid avoid”
“We booked our first family holiday with otb last year.
Our flights were cancelled 3 weeks ago and then the hell started.
Unable to get through to otb by phone, left on hold to their 13p per minute phone line for hours.
Made contact online multiple times get a response hours later then the robot says the chat is resolved.
Operations team called after 3 weeks on monday 15th and said they would be back in touch, had to chase them again today. After speaking to operations team 5 times this morning all on my personal phone bill I was told I couldn't speak to a manager Pablo was shocking and he absolutely needs training on customer service.
I will NEVER EVER use otb again I am now left trying to find another family holiday but all the prices have gone up.
I am devasted and not sure we will even find what we are looking for in the date range we need.”
“Be CAREFUL
The hotel reps(!) of onthe beach are forcing Customers to buy excursions. They do not War onthebeach uniform but they buy customers personal data for 3 pounds from onthebeach supplier in Turkey. Stay away from those Thieves and buy your excursions from outside your hotel”
“Please do not use this company.
If you are lucky enough that everything on your holiday runs smoothly you are one of the few. If for any reason you have an issue you have absolutely no way of getting a response from them.
When my holiday was cancelled due to Covid they issued British Airways vouchers to me using a third party company. When British Airways then refunded the vouchers to me they had to send the money straight to the third party company as I wasn't named on them? This company have then transferred the money to OTB. I spent a whole month getting to this stage, now since January OTB are refusing to transfer the money to me. So my holiday was canceled and technically they have kept the money. My only option now is to issue a chargeback with my credit card company. This is for over £1,000 not an amount I can forget about.
I've currently been chasing a refund since January, have called up to 8 times and emailed the same amount, left 1 star reviews and nothing. The customer care centre is a joke, I've spent countless hours waiting to get through, the last time was two hours and when I got through to someone called Lee he cut me off...I hadn't even begun to shout, wasn't given the chance. The time before that 2 hours and the system just cut me off.
Any comments you read on reviews from them I have to think are a complete lie. They have never contacted me even though they state on every one that they will.
There are much better companies out there that do not steal, please save yourself the hassle.”
“Call queues are outrageous, usually on hold for a minimum of an hour, make sure you call on the free number not 0800 number as I was charged £200+
Only reason I was calling was because they cancelled my flight and confirmed I was due a refund but never actually did refund me.
When I did get hold of someone he gave false promises of trying to get a refund for me for my call charges, but never contacted me again
When speaking with the financial team they suggested they then sorted my refund out for me but it still won’t let me claim it online.
Currently on hold to them again now awaiting in the queue and the estimated old time is 107 mins and 10 secs.
Wish me luck lol
P.S don’t make your life hard by booking with this company as their are plenty of more efficient companies out there.”
“Booked twice with them. 1st holiday took 3 to confirm thst it wasnt available so booked a second waited 2.5 days then called them only to be informed that the hotel would only accept 4 day bookings not 3 as per their website did I want to pay an extra for each person but only stay fir 3
.I'm sorry but I can't type my reply but one of the words was "off"
Straight on line to Booking.com and sorted myself
Never again will I bother with them”
“What a con
What a con, booked with on the beach as they offered us free lounge if we book a package holiday between certain dates. We done everything to there T&C. We learned this morning as we set off that Bristol is excluded from the deal. We were totally mislead, only looking deep in to terms & Conditions, did I find this. We won’t book with them again, iI wonder what else haven’t we got in our deal as we set off.
Very disappointing from you, we weee all looking forward to the airport lounge”
“They kept upping the price then when we booked was told that they are cancelling it as the price has gone up. Now i have to phone school and friends to rearrange and also book another holiday.
They seem to be running the whole holiday system like an auction. You book the trip then someone comes along and offers more so yours gets cancelled and given to them.”
“1) Holiday 1 - booked 2 rooms, OTB charged us for 2 villas, refused to refund.
2) Holiday 2 - booked a holiday and father was called to emergency night before the flight, OTB got their refund from the hotel, refused to refund us and the insurance refused to pay us out.
OTB are utterly heartless and money grabbing, avoid at all costs. I used them for years until I realised how greedy they really are.”
“BOOKED 4 NIGHT BREAK WITH IN BEACH TRIED CHANGE THE DATE FEW HOURS AFTER BOOKING BUT WOULD HELP AND TOOK OVER £300 FROM US AND NO HOLIDAYS, AVOID THIS COMPANY AT ALL COSTS TOTAL RIP-OFF
THE AMERY,S”
“Avoid this company and Ryan air at all costs after getting date wrong wanted £400 amend fee on £500 Short break ended up loosing all our flight money very poor expensive experience never again 1/10”
“Never use this holiday company. Make a slight change to your booking and they will charge you anything between £80-£360 to do so. They will lie to you, rip you off on anything they can and refunds are not an option. Not an ABTA registered company so will not give you any fairness at all.”
“Booked a holiday to be called the next day and told that the hotel price had gone up by £640, did I want to go ahead with the holiday at that price. I searched again for the holiday whilst on the phone to the agent and it was still showing at the same price I had booked, the agent told me that the website needed updating and that they were just a middle man …. I told them to cancel. I looked again later for the same holiday the following day but £22 more than the previous day and booked it again, I received a phone call 5 hours later saying that the flight price had gone up and the package was now £640 more expensive !!!! I challenged the agent as to how 2 bookings could both have gone up by exactly the same amount ? The agent conceded that ‘oh yes you are right, it is the hotel not the flights that has gone up’ I asked her to quote live for another hotel, she did and it was £6490 I went online whilst she was on the phone and the same package was being sold at £5950 so again a huge difference in price … I cancelled my booking … *** DO NOT BOOK WITH THIS COMPANY THEY ARE SCAMMING PEOPLE ***”
“Booked a package holiday to Benidorm yesterday. Paid a small deposit. Today I had a phone from them to say the price of the hotel was now going to be almost double and did I want to continue with the holiday. I said no and asked why this has happened to be told they are just a third party and when they contacted the hotel to book it the price had gone up. I have been checking the exact same holiday on the website and it's still showing as the price I paid for it yesterday. Surely if the price of the hotel has gone up then it should be amended. Thankfully I only paid a small deposit as I now have to wait 5-7 days for a refund. I had an email to say I had to collect the refund by logging into On the Beach and go to the refund page. I have spent all day trying to call them but their phone is constantly engaged. I have used On The Beach lots of times in the past but I won't be booking through them again after this and reading other reviews”
“Dear sir
My recent holiday to Turkey I really was not impressed with the hotel.
I will start with the food was really not nice even though I was in the Royal Navy and had eaten food around the world. The beer they had I could not drink because it tasted like line cleaner so I found myself eating and drinking out rather than eating and drinking in the hotel which was obviously paid for by the holiday. My second complaint is that the room itself was lovely the location of the room had a balcony which overlooks the workers yard not only smelt but early in the morning all you hear is the staff in the yard I asked the reception if I can have a sea view balcony or even a partial sea view balcony they said they were all booked up for footballers. I don't understand how footballers can take precedence over normal everyday people on holiday. So for the week I got stuck in a room that overlooks a yard I could not eat the food and the drink was unpalatable.
I went on holiday with my two friends and also I met an awful lot of people as I tried to be outgoing and everyone seem to have the same issues that the view from the balcony was not great and the same issues regarding food and drink. I feel bitterly disappointed
Regards Peter flanagan
Ref MYB12049062B”
“The company is nothing short of a joke. We had cancelled flights and no communication whatsoever from anyone. We then waited hours the next day to speak to someone who told us to book new flights which we did. I then decided to ring the hotel to be told they have had no contact from the company about the flights or the fact we said we would book new flights. The flights were booked after speaking to someone from on the beach who told me the hotel is still waiting for us. I decided to call the hotel to be told the room had gone and we had no hotel despite On The Beach telling me to book new flights and the room would be there. They said they would call me early the next day to discuss and update me however there was no call and no updates. Its been months and they have never reached out to me, avoid this company at all costs as they will leave you out of pocket!”
“I have cancelled part of my trip, having paid a deposit to cover flights. Giving me a different email address for flights has left me uneasy about how this company is operating. I have done the 'web chat' all morning, trying to adjust costs to show £0 further payments due (after being misquoted). So far, it's not been rectified - many documents later (trying to charge me all sorts of different amounts), I'm still waiting for a correct document showing correct £0 payment due amount; someone was to contact me within the hour - it didn't happen.
I'm just not able to trust that this shall be corrected and some unknown amount not taken off my bank account in a few weeks.”
“You couldn’t make it up. You really couldn’t. Scammers of the first degree. If someone doesn’t get a grip of on the beach I will call the police in. Dedicated Customer Care team?? It’s fair to say that wouldn’t hold up in court!! Seriously though how are these A grade swindlers able to operate. Have we no regulators or are they just guard dogs without teeth??
Previously we had traded 10 emails back and forward these last couple of weeks trying to negotiate what is owed and what they are prepared to pay without any real appetite from them to settle this reasonably.
My summing up of them as a company? Not only are they disingenuous and economical with the truth. I would suggest they are also down right liars and worse still, thieves.
Con men and women masquerading as travel agents would be an apt description.
I’ve now emailed ATOL and the CAA
With all the above in mind, avoid, avoid, avoid is my advice”
