On the Beach Reviews

1.33 Rating 172 Reviews
8 %
of reviewers recommend On the Beach
Visit Website

Write Your review

Tell us how On the Beach made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Anonymous
Anonymous  // 01/01/2019
Can only comment on my experience obviously. Went last year with a group, my friend did booking. Enjoyed the hol so booked myself, first time ever booking on line, all went smoothly and great hol. Our hol this year was cancelled due to covid. We were sent several emails prior asking if we wanted to cancel or wait. We choose to wait. Was bit worried as unable to contact OTB, however they sent emails asking for patience and I finally received full refund day after travel date. We had paid balance on full at point of booking. My advice would be read everything before you click, its cheaper to book flight extras direct with flight company as OTB add admin cost. Be careful to check price before clicking and check small print, be aware they do add a small admin fee. I still found them cheaper than a travel agent on high Street. As example of flight extras we paid priority and guaranteed seating for £60 total for two but through Ryanair direct. I'm light packer so happy with 10kg cabin bag
Helpful Report
Posted 1 year ago
I've used this website for booking almost all my holidays and always everything was excellent. Never had any problem with hotel or transfer. However one star less because if wanted to contact customer service before holiday there is only helpline and waiting time is really long. As this is online company there should be option for online chat or/and clear information about customer service email address.
Helpful Report
Posted 2 years ago
Holiday booking, was nice and easy, all paperwork filled in online, and great holiday
Helpful Report
Posted 4 years ago
On the Beach is rated 1.33 based on 172 reviews